User's Manual

Troubleshooting 109
CHECK THE TELEPHONE LINE CONNECTION.
C
HECK THE TELEPHONE JACK.
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK.
U
SE A DIFFERENT TELEPHONE LINE — •Verify that the telephone line is
connected to the jack on the modem. (The jack has either a green label or
a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector
into the modem.
• Disconnect the telephone line from the modem and connect it to a
telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM DIAGNOSTIC TOOL — Click the Start button, point to All
Programs and then click Modem Diagnostic Tool . Follow the instructions on
the screen to identify and resolve modem problems.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1 Click the Start button and click Control Panel .
2 Click Printers and Other Hardware .
3 Click Phone and Modem Options .
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties , click the Diagnostics tab, and then click Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program
open, click
File . If Work Offline has a checkmark next to it, click the checkmark
to remove it and connect to the Internet. For help, contact your Internet service
provider.