User's Manual

114 Troubleshooting
1 Click the Start button and click Control Panel .
2 Click Add or Remove Programs .
3 Select the program you want to remove.
4 Click Remove or Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
SECTOR NOT FOUND — The operating system cannot locate a sector on the hard
drive. You may have a defective sector or corrupted FAT on the hard drive. Run
the Windows error-checking utility to check the file structure on the hard drive.
For instructions, access the Help and Support Center (click
Start → Help and
Support
). If a large number of sectors are defective, back up the data (if
possible), and then reformat the hard drive.
SEEK ERROR — The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE — A chip on the system board may be malfunctioning. Run
the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 101).
TIME-OF-DAY CLOCK LOST POWER — System configuration settings are
corrupted. Connect your computer to an electrical outlet to charge the battery.
If the problem persists, try to restore the data by entering the system setup
program. Then immediately exit the program. If the message reappears, contact
Dell (see "Obtaining Assistance" on page 193).
TIME-OF-DAY CLOCK STOPPED — The reserve battery that supports the system
configuration settings may require replacement (see "Coin-Cell Battery" on
page 156).
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM — The time
or date stored in the system setup program does not match the system clock.
Correct the settings for the
Date and Time options (see "System Setup
Program" on page 135).
TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 101).
UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may
be malfunctioning, or a memory module may be loose. Run the System Memory
tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell
Diagnostics" on page 101).