User's Manual

124 Troubleshooting
AC Power Loss While the Computer Is Docked
If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port,
the computer immediately goes into low-performance mode.
Printer Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
NOTE: If you need technical assistance for your printer, contact the printer’s
manufacturer.
E
NSURE THAT THE PRINTER IS TURNED ON.
C
HECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and
the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1 Click the Start button, click Control Panel , and then click Printers and
Other Hardware
.
2 Click View installed printers or fax printers .
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a parallel printer, ensure that
the
Print to the following port(s): setting is LPT1 (Printer Port) . For a
USB printer, ensure that the
Print to the following port(s): setting is USB .
REINSTALL THE PRINTER DRIVER — See the printer documentation for
instructions.
Scanner Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.