User's Manual

8
Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . 106
Double-Clicking the Dell Support Icon
. . . . . . . . . . . . . . 106
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Media drive problems
. . . . . . . . . . . . . . . . . . . . . . 107
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
107
If you hear an unfamiliar scraping or grinding sound . . . . . . 108
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . . 108
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . 108
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . . . . . . . . 115
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 115
External Keyboard problems
. . . . . . . . . . . . . . . . . . . 115
Unexpected characters
. . . . . . . . . . . . . . . . . . . . . 117
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . 117
The computer does not start up . . . . . . . . . . . . . . . . . 117
The computer stops responding . . . . . . . . . . . . . . . . . 117
A program stops responding or crashes repeatedly
. . . . . . 117
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . . . . . . . . 118
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . 118
Other software problems
. . . . . . . . . . . . . . . . . . . . . 118
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . 119
General
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Wireless Local Area Network (WLAN)
. . . . . . . . . . . . . . 120
Mobile Broadband (Wireless Wide Area Network)
. . . . . . . 120
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Ensuring Sufficient Power for Your Computer
. . . . . . . . . . 123
Docking Power Considerations
. . . . . . . . . . . . . . . . . 123