Dell® Latitude® XPi CD Reference and Troubleshooting Guide ®
Information in this document is subject to change without notice. 1994–1996 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Safety Instructions U se the following safety guidelines to help protect your computer from potential damage and to help ensure • Protect your computer, battery, and hard-disk drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight. • When you move your computer between environments with very different temperature and/or humidity ranges, condensation may form on or within the computer.
computer, wait five seconds after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board. • Before you clean your computer, turn it off, unplug it from its power source, and remove the battery. • Clean your computer with a soft cloth dampened with water rather than with liquid or aerosol cleaners. Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives.
2. Disconnect your computer and peripherals from AC power to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication line from the computer. 3. Remove the battery from the battery compartment. wrists relaxed and flat 4. Open the input/output (I/O) panel door on the back of your computer, and ground yourself by touching the unpainted metal surface of the I/O connector.
Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel. As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.
Preface About This Guide This guide is intended for anyone who uses the Dell Latitude XPi CD portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the diskette-based diagnostics to test your computer and its components.
Other Documents You May Need Besides this Reference and Troubleshooting Guide, the following online documentation is included with your computer: The Windows-based System User’s Guide contains essential information you need to use your portable computer. Look for the System User’s Guide icon in the Dell Accessories folder or group. The Dell Q&A provides quick and detailed answers to the questions most commonly asked about using a portable computer.
• Commands presented in lowercase bold are for reference purposes only and are not intended to be typed at that particular point in the discussion. • Example: “Use the format command to . . . .” In contrast, commands presented in the Courier New font are intended to be typed as part of an instruction. Example: del c:\myfile.doc • Example: “Type format to format the diskette in drive A.” • Filenames and directory names are presented in lowercase bold.
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Interchanging Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Available Options . .
Display Time-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Expansion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 External Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Infrared Data Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Integrated Trackball . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3 Troubleshooting Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Backing Up Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Basic Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Checking Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Look and Listen. . . . . . . . . . . . . . . . . .
Troubleshooting Serial and Parallel Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting a Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Infrared Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Audio Functions. . .
RAM Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Why Run a RAM Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 System Set Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Why Run a System Set Test? . . .
Chapter 5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dell Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System User’s Guide. . . . . . . . . .
Graphics Mode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4 320 x 200 Graphics Mode Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4 320 x 200 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4 640 x 200 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4 640 x 350 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . .
Appendix D Warranties and Return Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Limited Three-Year Warranty (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Coverage During Year One. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-7. Table 4-1. Table 4-2. Table 4-3. Table 5-1. Table 5-2. Table 5-3. Table A-1. Table B-1. I/O Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Option Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Dell Diagnostics Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 RAM Test Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Introduction T he Dell Latitude XPi CD portable computer is an expandable multimedia system designed around an ® ® Intel® Pentium® microprocessor and Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer. display latch display indicator panel keyboard trackball microphone tilt-support foot (on each side of display) front infrared port battery speaker diskette drive CD-ROM drive Figure 1-1.
hard-disk drive indicator panel audio jacks I/O panel PC Card slot back infrared port speaker Advanced Port Replicator connector power switch tilt-support foot AC adapter connector Figure 1-2.
• • • A 256-kilobyte (KB) static random-access memory (SRAM) external cache (also called level 2, or L2, cache). Cache memory enhances the speed of many microprocessor operations by storing the most recently accessed contents of system memory. Two power conservation modes—suspend mode and suspend-to-disk mode—which help you conserve battery power. If the batteries run out of power, suspend-to-disk mode prevents data loss by copying all system data to the hard-disk drive and turning off the computer.
Interchanging Hard-Disk Drives The removable hard-disk drives in the new Dell Latitude XPi CD computers are interchangeable with drives from other XP and XPi computers. For instructions on removing and installing hard-disk drives, see “Hard-Disk Drive” in the online System User’s Guide. You can also use the hard-disk drive from Dell Latitude XP and XPi computers in your new Dell Latitude XPi CD.
Chapter 2 Customizing System Features A s your computing environment changes, you may want to customize the configuration of your computer. The system setup options and system utilities let you control various hardware and software features of your computer as well as reduce power consumption when your computer is running on battery power. This chapter explains how to access and use system setup options and system utilities.
If you change the setting of an option that requires rebooting in order to take effect, exit the operating system before rebooting. (The Help text in the upper-right corner of the System Setup screens tells you if the computer must be rebooted.) If the new setting does not require rebooting to take effect, press to exit the System Setup program. If you change the setting of an option that requires rebooting in order to take effect, press to reboot.
• Options The box on the left half of both screens lists options that define the installed hardware in your computer (Page 1) and the power conservation and security features for your computer (Page 2). Fields next to the options contain settings or values. You can change those values that appear bright on the screen. Options or values that you cannot change (because they are determined or calculated by the computer) appear less bright.
title box options help Dell Computer Corporation Page 1 of 2 Dell Latitude XPi CD System Setup Time: 13:17:02 Date: Mon Feb 12, 1997 Internal Hard Drive: 1216 MB Diskette Drive A: 3.5 inch, 1.
System Setup Options The following subsections explain in detail each of the system setup options found in the System Setup program. The subsections are alphabetized to make it easy for you to find the appropriate option. AC AC is one of the categories of POWER MANAGEMENT. You application programs. In order for the alarms in these programs to work, the ALARM RESUME option must be set to ENABLED.
may ask you for this version number if you call Dell for technical assistance. NOTE: Dell may periodically offer revisions of the BIOS that add features or solve specific problems. Because the BIOS for your computer is stored on a reprogrammable flash-memory chip, you can use the Flash BIOS Update program to update your computer’s BIOS entirely through software. Boot Sequence BOOT SEQUENCE determines which disk device your computer uses to find the software needed to start the operating system.
is set to DISABLED. There are no user-selectable settings for this option. Settings for BATTERY are: AC • • • • • • DISABLED 15 SECONDS 1 MINUTE 2 MINUTES 3 MINUTES • • • • • 10 MINUTES lets you decide how long the computer operates with no input/output (I/O) activity before turning off the display to conserve battery power. 15 MINUTES Settings for this option in both AC and BATTERY are: 30 MINUTES • • • • • 5 MINUTES 1 HOUR 4 MINUTES The default setting is 1 MINUTE.
Settings for this option are: IntelliSpin • COM1: FRONT INTELLISPIN lets you compensate for unbalanced CDs, • COM1: BACK maps the infrared data port on the back of the computer to COM1. • which can cause the computer to vibrate when the CD-ROM drive is in use. This option allows you to use discs that might otherwise be unreadable. This option is available for CD-ROM drives with speeds of 6X or higher.
• ENABLED indicates that the computer detects a PC Card in the PC Card connector and that power is available to the connector. Options for this option are: • BIDIRECTIONAL that the computer detects a PC Card in the PC Card connector but no power is available to the connector. Use this setting to save battery power if you are not using a PC Card that is installed in your computer. • NORMAL NOTES: A PC Card socket option must be set to ENABLED if you want to use a PC Card in that connector.
Primary Password Ring/Event Resume PRIMARY PASSWORD displays the current status of the primary password and allows you to assign or change this password. RING/EVENT RESUME lets Settings for this option are: Settings for this option are: • DISABLED (the default) indicates that no primary password is assigned. • ENABLED • ENABLED indicates that a primary password is currently assigned.
A change to the S2D TIME-OUT option takes effect immediately (rebooting is not required). Settings for this option are: • ENABLED If you are not in the System Setup program, you can activate suspend-to-disk mode at any time by pressing . Press the power switch to resume from suspend-todisk mode. • DISABLED Serial Port To increase battery operating time, set the SMART CPU MODE option to ENABLED. allows you to map the address of the serial port or to disable the serial port.
If you are not in the System Setup program, you can change speaker volume settings at any time with the following key combinations: • toggles system sounds on and off. System sounds include keyboard clicks and beep codes. NOTE: Warnings sounds, such as low-battery beeps, will sound even if this key combination is used to disable other system sound. • increases the volume from audio applications. • decreases the volume from audio applications.
A change to the TIME option becomes effective immediately (rebooting is not required). However, you must reboot to make the change apparent to the operating system. Video Memory In all other operating systems, use the PC Card configuration utility that comes with the operating system. • In Windows 95, click the Start button, point to Settings, and click Control Panel. Double-click the Display icon, and click the Settings tab.
• • Manage the suspend-to-disk partition on the harddisk drive To delete the asset tag code without assigning a new one, type asset /d and press . In all operating systems, use the instructions in “Suspend-to-Disk Utility” found later in this section to delete and recreate the suspend-to-disk partition on the hard-disk drive. For more information, see “Suspend-to-Disk Mode” in the online System User’s Guide. To display a help screen for this utility, type asset /? and press .
your computer, the hard-disk drive space used can be 10 to 42 MB in size. The Suspend-to-Disk utility consists of the following files: • The rms2d.exe file removes the S2D partition so that you can use that portion of the hard-disk drive for other files. • The mks2d.exe file creates an S2D partition on the hard-disk drive so that you can put your computer in suspend-to-disk mode. • The readme.
2. Type mks2d and press . As the utility builds the partition, status messages appear on the display. If an error message appears, it provides information about steps to take to continue building the partition. 2-16 When the S2D partition has been built and verified, the following message appears: The S2D partition was successfully created. For more information on when and how to use suspendto-disk mode, see “Suspend-to-Disk Mode” in the online System User’s Guide.
Chapter 3 Troubleshooting Your Computer Ichapter f your Dell computer is not working as expected, this provides both initial checks for solving basic computer problems and detailed troubleshooting procedures. It lists system messages and beep codes, their possible causes, and actions you can take to resolve any problems indicated by a message or code. This chapter also offers some general guidelines for analyzing software problems. Yes. A connection to your computer was loose. You have fixed the problem.
• Checking Connections The battery Loose or improperly connected cables are likely sources of problems for your computer, external monitor, or other peripherals (such as a printer, external keyboard, or mouse). A quick check of all cable connections can easily solve these problems. If a connector has two small screws, make sure the screws are tight. In addition, check for damaged or frayed cables.
Look and Listen listening to the computer does not resolve the problem, see the next subsection, “System Setup Options.” Looking at and listening to your computer is important in determining the source of a problem. Look and listen for the indications described in Table 3-1. If looking and Table 3-1. Boot Routine Indications Look for: Action An error message See “Messages and Codes” found later in this chapter.
System Setup Options You can easily correct certain system problems by verifying the settings for system setup options. When you boot your computer, it compares the system configuration information with the current hardware configuration. If your computer’s hardware configuration doesn’t match the information recorded by the system setup options, an error message may appear on your display. To fix this problem, correct the appropriate system setup options and reboot your computer.
Table 3-2. System Error Messages Message Cause Action Auxiliary device failure The integrated trackball or external PS/2 mouse may be faulty. If you are using an external mouse only, check the connection for a loose or improperly connected cable. (See “Checking Connections” found earlier in this chapter.) If the problem persists, enable the INTEGRATED TRACKBALL system setup option.
Table 3-2. System Error Messages (Continued) Message Cause Action Diskette writeprotected Because the diskette is writeprotected, the operation cannot be completed. Slide the write-protect notch up. Drive not ready No diskette is in the diskette drive, or no hard-disk drive is in the drive bay. The operation requires a diskette in the drive or a hard-disk drive in the bay before it can continue.
Table 3-2. System Error Messages (Continued) Message Cause Action Hard-disk drive failure The hard-disk drive does not respond to commands from the computer. Turn off the computer, remove the drive, and boot the computer from a bootable diskette. Then turn off the computer again, reinstall the drive, and reboot the computer. If the problem persists, try another drive. Then run the Hard-Disk Drive Test Group in the Dell diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.
Table 3-2. System Error Messages (Continued) Message Cause Action Memory address line failure at address, read value expecting value An installed memory module may be faulty or improperly seated. See “Troubleshooting Memory” found later in this chapter. Memory allocation error The software you are attempting to run is conflicting with the operating system, another application program, or a utility. Turn off the computer, wait 30 seconds, and then restart it. Try to run the program again.
Table 3-2. System Error Messages (Continued) Message Cause Action No boot sector on hard-disk drive The operating system may be corrupted. Reinstall your operating system. See the documentation that came with your operating system. No timer tick interrupt A chip on the system board may be malfunctioning. Run the System Set Test Group in the Dell diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.
Table 3-2. System Error Messages (Continued) Message Cause Action Time-of-day clock stopped The reserve battery that supports the data stored in NVRAM may be dead. Connect your computer to AC power to charge the battery. If the problem persists, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) Time-of-day not set—please run the System Setup program The time or date stored in the System Setup program does not match the system clock.
Table 3-3. Beep Codes Message Cause Action 1-1-3 NVRAM write/read failure. Run the System Set Test Group in the Dell diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.) If the program does not load, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) 1-1-4 ROM BIOS checksum failure. Run the System Set Test Group in the Dell diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.
Table 3-3. Beep Codes Message Cause Action 3-2-4 Keyboard controller test failure. Run the Keyboard Controller Test in the Dell diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) 3-3-4 Display memory test failure. Run the Video Memory Test in the Dell diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) 3-4-1 Display initialization failure. Run the Video Test Group in the Dell diagnostics.
Table 3-3. Beep Codes Message Cause Action 5-1-3 Video BIOS shadowing failure. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) 5-2-1 Keyboard controller download failure. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) 5-2-2 CPU stepping failure. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) 5-2-3 System board failure. Call Dell for technical assistance.
tion instructions before running a program’s installation routine. You may be instructed to modify the initialization or startup files of your operating system. When you run the installation routine, be prepared to respond to prompts for information about how your computer’s operating system is configured, what type of computer you have, and what peripherals are connected to your computer.
result when other programs require use of all or part of the memory already occupied by these TSR programs. Table 3-4.
Table 3-4. IRQ Line Assignments (Continued) Table 3-5.
Table 3-6. Upper Memory Map Table 3-7.
Troubleshooting Procedures This section provides troubleshooting procedures for components inside your computer (such as a memory module) and for external devices that connect to your computer (such as an external monitor). Before performing any of the procedures in this section, see “Basic Checks” found at the beginning of this chapter and read the safety instructions at the front of this guide. Then perform the appropriate troubleshooting procedure for the component or equipment that is malfunctioning.
9. To reinstall a memory module, align the memory module’s edge connector with the slot in the center of the memory module socket. Press the memory module’s edge connector firmly into the socket. Pivot the memory module down until it clicks into place. If you do not hear a sharp click, remove the memory module and reinstall it. Reinstall any diskette, hard-disk drive, or PC Cards that you removed in step 3. 10. Replace the battery. 11.
NOTE: Before you begin this procedure, make sure that the SYSTEM SWITCH option in the System Setup program is set to ON/OFF. For instructions, see “Using the System Setup Program” in Chapter 2. 1. Turn on the computer. Are the power indicator, low-battery indicator, and charging indicator flashing? Yes. Continue to step 2. No. Go to step 3. 2. Save all your work, exit any open application programs, turn off the computer, disconnect the AC adapter, and remove the battery.
7. Connect the AC adapter to a different AC power source, and turn on the computer. Do the indicators light up? Allow one minute for the computer to initialize its components before checking for signs of power. 4. Yes. Continue to step 5. No. The problem is resolved. 5. No. Continue to step 8. Call Dell for technical assistance. 6. See Chapter 5, “Getting Help,” for instructions. Turn on the computer. Are the charging indicator and the low-battery indicator flashing? Yes.
NOTE: Before you begin this procedure, make sure that the SYSTEM SWITCH option in the System Setup program is set to ON/OFF. For instructions, see “Using the System Setup Program” in Chapter 2. 1. Turn off the computer and peripherals, and disconnect them from AC power. Disconnect any attached peripherals from the computer. 2. Make sure that the AC adapter is connected to the computer and to AC power, or confirm that a fully charged battery is properly seated in its compartment. 3.
Troubleshooting the CD-ROM Drive During POST, the computer checks the CD-ROM drive, comparing its characteristics with the system configuration information. (The hard-disk drive/CD-ROM drive access indicator blinks as the computer performs this check.) NOTE: If you are using MS-DOS only, check the config.sys and autoexec.bat files before using the following procedure. If necessary, add the following statement to the config.sys file: device=c:\tsy\tsycdrom.sys.
1. Reboot the computer by pressing . Does the hard-disk drive/CDROM drive access indicator blink during the boot routine, and does the drive boot the operating system? 7. Yes. The hard-disk drive may contain a corrupted operating system or it may have bad sectors. Reinstall the operating system as described in the documentation that accompanied your operating system. If reinstalling the operating system does not correct the problem, continue to step 8. Yes.
3. Reboot the computer by pressing . During the boot routine, do the Num Lock, Caps Lock, and Scroll Lock indicators on the external keyboard flash momentarily? Yes. Continue to step 4. No. You may have a defective keyboard port fuse. Go to step 7. 4. Does the computer recognize the external keyboard or keypad? Use the external keyboard or keypad to type some characters. Do they appear on the display? Yes. The problem is resolved. No. Continue to step 5. 5.
NOTE: Memory modules are keyed, or designed, to fit into their sockets in only one direction. The sockets on the system board are notched so that the memory module can be firmly seated only one way. 3. Turn on your computer. Does the RAM count complete? Yes. A memory module was loose; the memory check phase is now OK. the AC adapter. Press a key on the keyboard. If the display is still not readable, continue to step 3. No. Continue to step 3. 3. Turn off the computer and any attached peripherals.
9. Turn on the computer and the monitor, and adjust the monitor’s brightness and contrast controls. Is the monitor readable? 4. Yes. The computer’s display may be defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help.”) NOTE: Contrast cannot be adjusted on the activematrix color display. No. The computer’s video controller on the system board may be defective. Run the Video Test Group of the Dell diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instructions.
If a system error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all, the source of the problem may be any of the following: 3. Check the contents of the initialization and startup files. (See “Installing and Configuring Software” found earlier in this chapter.
NOTE: Before you begin this procedure, make sure that the SYSTEM SWITCH option in the System Setup program is set to ON/OFF. For instructions, see “Using the System Setup Program” in Chapter 2. 1. 1. Turn off the computer and the serial device, and swap the interface cable (which connects the device to the serial port) with a comparable working cable. 2. Turn on the computer and the serial device.
2. Change the INFRARED DATA PORT option to the appropriate settings, and then reboot the system. Is the problem resolved? Yes. The problem is resolved. Make a copy of the Diagnostics Checklist found in Chapter 5, and fill it out as you complete the following procedure: 1. No. Go to step 3. 3. Insert the Dell Diagnostics Diskette into drive A, reboot the computer, and run the Serial/Infrared Ports Test Group in the Dell diagnostics. (See Chapter 4, “Running the Dell Diagnostics.
Chapter 4 Running the Dell Diagnostics U nlike many diagnostic programs, the Dell diagnostics helps you check the computer’s hardware without any diagnostic test groups or subtests also have these helpful features: additional equipment and without destroying any data. By using the Dell diagnostics, you can have confidence in the computer’s operation.
Before You Start Testing Follow these steps to safeguard your master copy of the Dell Diagnostics Diskette: 1. Make a working copy of the Dell Diagnostics Diskette on a blank diskette. Refer to your operating system’s documentation for information on how to duplicate diskettes. Put the original diskette away for safekeeping. When you start the diagnostics, the Dell logo screen appears, and a program tests the random-access memory (RAM) that will be used by the diagnostics.
How to Use the Dell Diagnostics When you select RUN ALL TESTS or RUN SPECIFIC TESTS from the Diagnostics Menu, the main screen of the diagnostics appears (see Figure 4-2). The main screen lists the diagnostic test groups, gives information about the configuration of the computer, and allows you to select options from a menu. To select an option from the Diagnostics Menu, highlight the option and press , or press the key that corresponds to the highlighted letter in the option.
Dell Computer Corporation Dell Latitude XPi CD Diagnostics Version X.XX Available Test Groups System Configuration Processor Pentium Memory 16 MB Secondary Cache 256 Video SVGA,1.1 MB Keyboard Integrated Diskette Drives A:1.
parallel communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port. How to Use the Menu One of the menu options is already highlighted at the bottom of the screen. You can move the highlighting from one option to another by pressing the left- or right-arrow key. As you move from one menu option to another, a brief explanation of the currently highlighted option appears on the bottom line of the screen.
Subtest Options Under Subtest Most of the test groups consist of several subtests. Use the SUBTEST option to select individual subtests within the test group(s). The OPTIONS option in the Subtest menu functions in the same manner as the OPTIONS option in the Main menu. For information on that option, see “Options” found later in this section. When you select SUBTEST, many of the same options as those on the Main menu are displayed: RUN, SELECT, OPTIONS, TEST LIMITS, ABOUT, KEY-HELP, and QUIT MENU.
Table 4-1. Option Parameters Option Limit Possible Values NUMBER OF TIMES TO REPEAT TEST(S) 0001 through 9999, or 0000, which loops indefinitely until you press the and keys. The default is 1. MAXIMUM ERRORS ALLOWED 0000 is 1. PAUSE FOR USER RESPONSE YES, NO through 9999, where 0000 means that there is no error limit. The default Allows you to decide whether tests will wait for user input. The default is YES to wait for user input.
Output Device for Status Messages Ordinarily, all status messages appear only on the display. This parameter allows you to direct status messages to either a printer or a file, in addition to the display. Use the right-arrow key to select the option you want. If you choose the PRINTER option, status messages print as they occur. If you choose the FILE option, status messages are written to a file named result. This file is automatically created on the diagnostics diskette when you run the diagnostics.
The RAM Test Group, the Video Test Group, the Serial/ Infrared Ports Test Group, the Diskette Drives Test Group, the Parallel Ports Test Group, the SCSI Devices Test Group, and the Hard-Disk Drives (Non-SCSI) Test Group allow you to designate limits. Whether you select TEST LIMITS for a highlighted test group (from the Main menu) or a subtest (from the Subtest menu), you set the limits for all the subtests in that test group.
Table 4-2. Dell Diagnostics Tests Test Groups Subtests Description RAM Quick Test Comprehensive Test Secondary Cache Test Tests the RAM. System Set CMOS Confidence Test DMA Controller Test Real-Time Clock Test System Speaker Test System Timers Test Interrupt Controller Test Tests the system board’s support chips, DMA controller, computer timer, NVRAM, speaker controller, and, if appropriate, the external cache and the thermal-control device.
Table 4-2. Dell Diagnostics Tests (Continued) Test Groups Subtests Description Hard-Disk Drives (Non-SCSI) Disk Controller Test Forced Error-Correction-Code Test Seek Test Read Test Write Test Tests a drive that uses fixed, internal disks. Also tests the associated controlling devices. IDE CD ROM Drives Drive Controller Test Seek Test Read Test Audio Output Test Eject Removable Media Tests an IDE drive that uses removable CD media. Also tests the associated controlling devices.
Table 4-2. Dell Diagnostics Tests (Continued) Test Groups Subtests Description Audio Software Reset Test Compatibility ID Test Interrupt Test DMA Test FIFO RAM Test Initial Reset Status Test Internal Register Test Dual Channel Test Tests the operation of the audio chip set. FM Sound Playback Test Analog Sound Playback Test Record and Playback Test Tests the record and playback ability of the internal microphone and speakers.
Table 4-3. RAM Test Switches Switch Description –r number Repeats the subtest this number of times. Valid numbers are 1 through 9999. A value of 0 causes the test to run until you press . The default value is 1. –m number Stops the test if this number of errors occur. Valid numbers are 1 through 9999. A value of 0 causes the test to accept an unlimited number of errors. The default value is 0. –s hexadecimal memory address Starts the test at this hexadecimal address.
a problem and cannot isolate the failure or malfunction to a particular system board component. • The computer halts in the middle of performing calculations or complex mathematical operations. The System Set Test Group also verifies the proper operation of other computer components, such as the speaker, that are not tested elsewhere in the diagnostics.
• Coprocessor Error Exception Test Verifies the math coprocessor’s ability to handle errors and to send IRQs to the microprocessor. • Mode Color Test, the Color Palettes Test, and the Solid Colors Test. • PC Card Controller Test Checks the functionality of the PC Card controller on the system board. • Thermal Control Test Checks the functionality of the thermal-monitoring and microprocessor speed-switching device on the system board. This test does not apply to the Dell Latitude LM.
Many of these tests display characters or graphics on the screen for you to verify. Samples of these screens are shown in Appendix B, “Diagnostic Video Tests.” Subtests The four keyboard subtests confirm the following keyboard functions: NOTE: The default limit for testing SVGA modes is NO. If you are testing an external monitor, change the default to YES. • Keyboard Test Group • The subtests in the Keyboard Test Group verify the correct operation of your keyboard and the keyboard controller chip.
• If the response when you press a trackball or mouse button is different from the usual response or the response you anticipated, the button contact may be damaged. • • • A trackball or mouse button does not work at all. The four diskette drive subtests available in the Diskette Drives Test Group confirm the following drive functions: The cursor does not respond on the screen in accordance with the movements you make with the trackball or external mouse.
amount (over five percent of the possible total), should not be regarded as a cause for testing the hard-disk drive. These are the most common symptoms that might prompt you to test the hard-disk drive: • • The hard-disk drive fails during the boot routine. Seek errors are reported by the operating system or application programs. • An error message appears on the screen stating that the computer cannot read from or write to the harddisk drive.
• Audio Output Test Causes the drive to begin playing the first audio track on an audio CD. (To determine if the test passed, listen to the audio output of the drive.) NOTE: The Audio Output Test does not run automatically as part of the IDE CD ROM Drives Test Group; you must select the subtest individually. • Eject Removable Media eliminate the software configuration as the cause of the problem.
Why Run a Parallel Ports Test? Subtests If the diagnostics does not recognize the computer’s parallel port, check the PARALLEL MODE system setup option to see if the port has been disabled. For instructions, see “Parallel Mode” in Chapter 2. The subtests in the Parallel Ports Test Group cannot test a port unless it is enabled.
Why Run a SCSI Devices Test? If you check your SCSI hard-disk drive to determine the amount of available space, your operating system will probably report problem areas. Problem areas on harddisk drives are common, because most hard-disk drives have a small amount of space that is not usable. The harddisk drive keeps a record of this space so that your computer will not attempt to use it.
interface controller is functioning. If the test group is run in a loop, it can be used to detect intermittent failures. Subtests The four subtests in the Network Interface Test Group confirm the following functions: • Registers Test Checks the interrupt generation capability of the controller by writing patterns to the writable registers in the controller and by reading the patterns back to verify if they are accessible and able to retain data.
• Internal Register Test Dual Channel Test The last three Audio subtests are interactive. In both the FM Sound Playback Test and the Analog Sound Playback test, a series of musical tones is played through the computer’s built-in speaker(s). A message on the display asks if you hear the tones. Type y if you hear the tones; otherwise, type n.
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Chapter 5 Getting Help T his chapter describes the tools Dell provides to help you when there is a problem with the computer. It also 4. tells you when and how to call Dell Computer Corporation for technical or customer assistance in the following situations: • If you have a technical problem, read the next section, “Technical Assistance.” • If you are looking for information about a specific subject or about Dell’s services, read “Help Tools” found later in this chapter.
Table 5-1.
Electronic Quote Service When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it. sales@dell.
For the TechFax telephone number, see Table 5-3. NOTE: TechFax is not always available in all locations outside the continental United States. Please call your local Dell representative for information on availability. Problems With Your Order TechConnect BBS If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit. Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 5-1 and filling it out whenever you experience a problem with the computer. 5. Pack the equipment to be returned in the original (or equivalent) packing materials.
Diagnostics Checklist Name: ______________________________________________________________Date: ____________________ Address: _____________________________________________________________Phone no.
Dell Contact Numbers When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make long-distance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Table 5-2.
Table 5-2. International Dialing Codes (Continued) Country (City) International Access Code Country Code City Code Singapore (Singapore) 005 65 Not required South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 07 34 1 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 U.K. (Bracknell) 010 44 1344 U.S.
Table 5-3. Dell Contact Numbers Area Code Local Number or Toll-Free Number Country Department Name or Service Australia Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-378 (Sydney) Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-819-339 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-312 Fax . . . . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Canada Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 (North York, Ontario) NOTE: Customers in Canada call the U.S. for access to TechConnect BBS. AutoTech (Automated technical support) . . . . . . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Customer Care (From outside Toronto) . . . . . . . . . . . . . . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Denmark* Customer Care, Technical Support, and Sales. . . . . . . . . . . . . . . . . . . toll free: 800 171 62 (Horsholm) Finland* (Helsinki) France* (Paris/Montpellier) Customer Support and Technical Support . . . . . . . . . . . . . . . . . . . . . toll free: 0800-534 55 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Ireland* Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543 (Bray) Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235 SalesFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Luxembourg* Customer Technical Support (Brussels, Belgium) . . . . . . . . . . . . . . . . . . toll free: 0800 2109 NOTE: Customers in Luxembourg call Belgium for sales, customer assistance, and technical assistance, and they call the Netherlands for the SalesFax, TechFax, and TechConnect BBS services. Customer Service (Brussels, Belgium) . . . . . . . . . . . . . . . 02 . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service New Zealand Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 446 255 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 441 567 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service Sweden* Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . .590 05 199 (Upplands Vasby) Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . .590 05 169 TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . .
Table 5-3. Dell Contact Numbers (Continued) Area Code Local Number or Toll-Free Number Country Department Name or Service U.S. Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 (Austin, Texas) AutoTech (Automated technical support) . . . . . . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Customer Technical Support: Dell Direct1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-18 Dell Latitude XPi CD Reference and Troubleshooting Guide
Appendix A Technical Specifications Table A-1. Technical Specifications Microprocessor Microprocessor type . . . . . . . . . . . . . . . Intel Pentium microprocessor Microprocessor speed . . . . . . . . . . . . . 150 MHz Bus architecture . . . . . . . . . . . . . . . . . . PCI Internal cache memory . . . . . . . . . . . . . 16 KB External cache memory . . . . . . . . . . . . 256-KB pipelined-burst SRAM Math coprocessor . . . . . . . . . . . . . . . . .
Table A-1. Technical Specifications (Continued) PC Card PC Card controller Texas Instruments PCI1130 CardBus controller PC Card connectors . . . . . . . . . . . . . . . two (supports type I and type II cards in any combination; type III cards can be used only with type I or type II cards) Cards supported . . . . . . . . . . . . . . . . . . 3.3-V and 5-V PC Card connector size. . . . . . . . . . . . . 68 pins Data width (maximum) . . . . . . . . . . . . . 32 bits Memory Architecture . . . . . . . . . . .
Table A-1. Technical Specifications (Continued) Connectors (Continued) PS/2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . one 6-pin mini-DIN (this connector does not support more than one device at a time) Infrared . . . . . . . . . . . . . . . . . . . . . . . . . two ports compatible with IrDA Standard 1.1 (Fast IR) Audio . . . . . . . . . . . . . . . . . . . . . . . . . . microphone-in line-in/audio-in headphones/speakers Advanced Port Replicator . . . . . . . . . . .
Table A-1. Technical Specifications (Continued) Video Video type. . . . . . . . . . . . . . . . . . . . . . . hardware-accelerated, 128-bit PCI Video controller . . . . . . . . . . . . . . . . . . NeoMagic 2090 Video memory . . . . . . . . . . . . . . . . . . . 1.1 MB Display Type . . . . . . . . . . . . . . . . . . . . . . . . . . . active-matrix color (TFT) Dimensions (active area): Height . . . . . . . . . . . . . . . . . . . . . . 184.5 mm (7.26 inches) Width . . . . . . . . . . . . . . . . . . . . .
Table A-1. Technical Specifications (Continued) Battery Type . . . . . . . . . . . . . . . . . . . . . . . . . . . lithium ion Dimensions: Height . . . . . . . . . . . . . . . . . . . . . . 20.5 mm (0.81 inch) Depth . . . . . . . . . . . . . . . . . . . . . . . 152.75 mm (6.01 inches) Width . . . . . . . . . . . . . . . . . . . . . . . 78.5 mm (3.09 inches) Weight. . . . . . . . . . . . . . . . . . . . . . . . . . 0.41 kg (0.9 lb) Voltage . . . . . . . . . . . . . . . . . . . . . . . . . 14.
Table A-1. Technical Specifications (Continued) AC Adapter Input voltage . . . . . . . . . . . . . . . . . . . . . 90 to 135 VAC and 164 to 264 VAC Input current (maximum) . . . . . . . . . . . 1.2 A and 0.6 A Input frequency . . . . . . . . . . . . . . . . . . . 47 to 63 Hz Output current . . . . . . . . . . . . . . . . . . . . 4.5 A (continuous) 3.5 A (continuous) Rated output voltage . . . . . . . . . . . . . . . 18.5 VDC Height . . . . . . . . . . . . . . . . . . . . . . . . . . 27.94 mm (1.
Table A-1. Technical Specifications (Continued) CD-ROM Drive 3 (Continued) Access time: Random . . . . . . . . . . . . . . . . . . . . . 250 m/sec Full-stroke . . . . . . . . . . . . . . . . . . . 550 m/sec Memory buffer . . . . . . . . . . . . . . . . . . . 128 KB Physical (Computer) Height . . . . . . . . . . . . . . . . . . . . . . . . . . 63.0 mm (2.48 inches) Width . . . . . . . . . . . . . . . . . . . . . . . . . . 280.9 mm (11.06 inches) Depth. . . . . . . . . . . . . . . . . . . . . . . . . . .
Table A-1. Technical Specifications (Continued) Environmental (Computer) (Continued) Maximum shock:4 Operating . . . . . . . . . . . . . . . . . . . . 152.4 cm/sec (60.0 inches/sec) (less than or equal to a pulse width of 2 ms) Storage . . . . . . . . . . . . . . . . . . . . . . 203.2 cm/sec (80 inches/sec) (less than or equal to a pulse width of 2 ms) Altitude (maximum): Operating . . . . . . . . . . . . . . . . . . . . 3048 m (10,000 ft) Storage . . . . . . . . . . . . . . . . . . . . . .
Appendix B Diagnostic Video Tests T he Video Test Group of the diskette-based diagnostics consists of the following eight tests, each of which veri- The following sections describe each of the tests in the Video Test Group.
The following subsections describe the subtests of the Text Mode Character Test in the order in which they appear. Character Attributes Subtest (80 x 25) The 80-column x 25-line character attributes subtest displays four lines of text that demonstrate normal-intensity video, reverse video, intensified video, and blinking video.
Text Mode Color Test Table B-1. Color Attributes The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests. Row or Column Number Foreground Color Background Color 0 black black Color Attributes Subtest (80 x 25) 1 blue blue The 80-column x 25-line color attributes subtest displays a pattern of 16 rows and 16 columns in 80-column by 25-line text mode.
Color Attributes Subtest (40 x 25) 320 x 200 Graphics Mode Screens The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n. The Graphics Mode Test displays two successive 320 x 200-pixel graphics mode screens. The first screen displays three pyramids in red, green, and yellow.
800 x 600 16-Color Graphics Mode Screen The 800- x 600-pixel 16-color graphics mode screen displays a series of pyramids in 16 different colors with the name of the color beneath each pyramid. Type y if all the pyramids appear to be correct; otherwise, type n. 800 x 600 256-Color Graphics Mode Screen The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type y if all the squares appear to be correct; otherwise, type n.
The second screen is the red/green/blue (RGB) color combination screen. This screen allows you to test the ability of the display or monitor to increase or decrease the intensity of the three basic colors. The RGB color combination screen displays an RGB box in the top center of the screen with individual red, green, and blue boxes beneath it. Underneath the individual color boxes are three lines that show the intensity of each color.
Appendix C Regulatory Notices A ll regulatory notices for the computer are located on the bottom of the computer. Note that FCC regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment. FCC Class B Notice (U.S.
Modem Requirements This equipment operates in compliance with Part 68 of the FCC rules. In accordance with this regulation, the following requirements should be observed. Type of Service Your Dell notebook modem is designed to be used on standard device telephone lines. The modem connects to the telephone line by means of a standard jack called the USOC RJ-11C. Connection to a telephone-companyprovided coin service (central-office-implemented systems) is prohibited.
ICES-3” or “IC Class B ICES-3” will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment. EN 55022 Compliance (Czech Republic Only) This device belongs to category B devices as described in EN 55022, unless it is specifically stated that it is a category A device on the specification label.
• EN 50082-1 — “Electromagnetic compatibility— Generic immunity standard Part 1: Residential, commercial, and light industry.” • IEC 801-2 — “Electromagnetic compatibility for industrial-process measurement and control equipment Part 2: Electrostatic discharge requirements.” — Severity level 3. • IEC 801-3 — “Electromagnetic compatibility for industrial-process measurement and control equipment Part 3: Radiated electromagnetic field requirements.” — Severity level 2.
Class A Device Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a device that has been approved for use in residential as well as business environments. Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
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Appendix D Warranties and Return Policy Y our Dell portable computer is covered by either a three-year limited warranty or a one-year limited warranty. Please refer to your invoice to determine which warranty applies to your system. The terms of the warranties (both for the U.S. and Canada) are provided in the following sections. standard price list are covered under this warranty; all other monitors, keyboards, and mice (including those sold through the DellWare program) are not covered.
for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell’s Customer Technical Support in advance to obtain Dell’s concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts using next-businessday delivery, shipping prepaid if you use an address in the continental U.S. Shipments to other locations will be made freight collect.
department; accessories or parts that are not installed in the Dell factory; or DellWare products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this warranty; all other monitors, keyboards, and mice (including those sold through the DellWare program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this warranty.
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. other monitors, keyboards, and mice (including those sold through the DellWare program) are not covered. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility.
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s U.S. limited one-year warranty only. For provisions of any service contract covering your system, refer to the separate service contract that you will receive.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s Canadian limited oneyear warranty only.
Index A beep codes, 3-11 See also error messages AC adapter connector, 1-2 BIOS upgrade, 2-6 version, 2-5 administrator password assigning or changing, 2-5 Advanced Port Replicator, 1-2, 1-3 alternating current.
character set test. See video tests, Text Mode Character Test color attributes test. See video tests, Text Mode Color Test color bars test. See video tests, Text Mode Color Test Color Palettes Test, B-5 computer customizing features, 2-1 features, 1-2 technical specifications, A-1 traveling with, v connectors location, 1-2 troubleshooting, 3-2 conventional memory address map, 3-16 cords. See cables CPU.
E ECP-compatible devices, 2-9 error messages beep codes, 3-11 Dell diagnostics, 4-12 system error messages, 3-4, 3-5 table, 3-4, 3-5 ESD, viii expanded memory, 3-14 Extended Capabilities Port. See ECP extended memory, 3-14 external cache, 1-3 F failures basic checks, 3-1 technical assistance, 5-1 troubleshooting, 3-18 fixed disk. See hard-disk drive fixing problems, 5-1 floppy drive.
interrupts avoiding assignment conflicts, 3-15 IRQ lines, 3-16 memory (continued) memory modules, 1-2 RAM Test Group in Dell diagnostics, 4-12 system memory, 1-2, 2-12 memory modules capacities supported, 1-2 reseating, 3-18, 3-22 K keyboard checking external keyboard during POST, 3-24 Keyboard Test Group in Dell diagnostics, 4-16 keyboard clicks, 2-8 Keyboard Test Group Dell diagnostics, 4-16 Key-Help option in Dell diagnostics, 4-9 keypad checking external keypad during POST, 3-24 L menu options Dell
O Options option in Dell diagnostics, 4-6 options, 1-4 P parallel port disabling, 2-9 mapping, 2-9 troubleshooting, 3-27 Parallel Ports Test Group in Dell diagnostics, 4-19 power failure (continued) cable connections, 3-2 partial, 3-21 troubleshooting, 3-19 power management display, 2-7 enabling and disabling options, 2-9 hard-disk drive, 2-6 microprocessor, 2-11 PC Cards, 2-8 serial port, 2-11 suspend mode, 2-12 suspend-to-disk mode, 2-10, 2-14 power switch, 1-2 power-on self test.
random-access memory.
system configuration information about, 2-1 confirming with Dell diagnostics, 4-4 viewing, 2-4 system memory, 2-12 system messages, 3-4 System Set Test Group Dell diagnostics, 4-13 System Setup program about, 2-1 AC option, 2-5 Admin Password option, 2-5 Alarm Resume option, 2-5 Asset Tag option, 2-5 Battery option, 2-5 Battery Status option, 2-5 BIOS version option, 2-5 Boot Sequence option, 2-6 Boot Speed option, 2-6 Brightness option, 2-6 Date option, 2-6 Disk Time-Out option, 2-6 Diskette Drive A option
time setting, 2-12 trackball enabling or disabling, 2-8 location, 1-1 testing, 4-16 troubleshooting about, 3-1 AC power failure, 3-20 audible signs of problems, 3-3 audio functions, 3-30 basic problems, 3-1 battery power failure, 3-21 beep codes, 3-4 CD-ROM drive, 3-23 checking connections, 3-2 Diagnostics Checklist, 5-6 diskette drive failure during POST, 3-22 display failure, 3-26 dropped or damaged computer, 3-19 external keyboard/keypad, 3-24 external keypad, 3-24 external monitor, 3-27 failure during R
Video Hardware Test, B-1 video memory, 2-13 Video Memory Test, B-1 video scan alignment test. See video tests, Text Mode Character Test video tests (continued) Text Mode Character Test, B-1 Text Mode Color Test, B-3 Text Mode Pages Test, B-4 Video Hardware Test, B-1 Video Memory Test, B-1 video subsystem.
Dell Latitude XPi CD Reference and Troubleshooting Guide Adjust this Spine accordingly
