User's Manual

Troubleshooting and Frequently Asked Questions 69
Troubleshooting and Frequently
Asked Questions
This section describes the error messages commonly generated by USC and
USC - LCE, and provides suggestions for resolving the errors. It also answers
questions that are frequently asked by USC and USC - LCE users.
Error Messages
"Table A-1" describes the error messages commonly generated by USC and
USC - LCE, and provides suggestions for resolving the errors. "Table A-2"
describes the error messages commonly generated by USC, and provides
suggestions for resolving the errors. "Table A-3" describes the error messages
commonly generated by USC - LCE, and provides suggestions for resolving
the errors. "Table A-4" describes the error messages commonly generated by
Lifecycle Controller, and provides suggestions for resolving the errors
Table A-1. USC and USC - LCE Error Messages and Resolutions
Error Message Resolution
Unable to find a boot
device on which to
install the operating
system
USC or USC - LCE does not detect a device on which an
operating system can be installed. One of the following
situations is probably causing the error:
• The drives are not properly connected.
• There are no recognized storage controllers on the system.
• The on-board SATA controller is disabled in the BIOS.
To resolve this issue, click Exit and Reboot and shut down
the system. Then, make sure you have at least one device
on which to install an operating system before launching
USC or USC - LCE again.
Unable to copy driver
files
The drivers required to install the operating system are
corrupted. To resolve this issue, perform a platform update
(see "Updating the Platform using the Platform
Update Wizard.")
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