Dell™ Workgroup Laser Printer M5200 Owner’s Manual Look Inside For: • Network Printing • Installing Printer Drivers • Installing Memory Cards • Loading Paper • Using Your Printer w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Order toner cartridges Dell™ toner cartridges are available only through Dell. You can order toner cartridges online at www.dell.com/supplies or by phone. USA 877-465-2968 (877-Ink2You) Canada 877-501-4803 Mexico 001-800-210-7607 Puerto Rico UK 800-805-7545 0870 907 4574 Ireland 1850 707 407 France 0825387247 Italy 800602705 Spain 902120385 Germany Austria Netherlands 0800 2873355 08 20 - 24 05 30 35 020 - 674 4881 Belgium 02.
Dell™ Workgroup Laser Printer M5200 1 2 8 7 5 6 3 4 1 Standard output bin 5 On/Off switch 2 Operator panel 6 Power cord connector 3 Multipurpose feeder 7 Ethernet port 4 Standard tray (500 sheets) 8 USB port If you purchased additional options, for example, paper trays, a duplex unit, or an envelope feeder, refer to the User’s Guide (Start → Programs → Dell Printers → Dell Laser Printer M5200 → User’s Guide) for installation instructions. w w w. d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved.
Contents 1 Set up for network printing Selecting your printer network setup Attaching locally to a print server . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . 13 Installing drivers in a Linux environment . . . . . . . . . . . . 18 Installing drivers in a Novell environment . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . 18 Complete Microsoft Plug and Play Wizard Set up the queue on the print server . . . . . . . . . . 19 . . . . . . .
3 Set up for local printing Installing printer drivers . . . . . . . . . . . . . . . . . . . . . 36 4 Load paper Loading paper and transparencies In the standard tray . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . 53 In the multipurpose feeder Loading envelopes In the multipurpose feeder . . . . . . . . . . . . . . . . . . .
6 Appendix Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . Limited Warranties and Return Policy . . . . . . . . . . . . . . . 70 81 Limited Warranty for Dell-Branded Hardware Products (U.S. Only) 81 "Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . . . 84 Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 "Total Satisfaction" Return Policy (Canada Only) .
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CAUTION: SAFETY INFORMATION Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage. • Your product uses a laser. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. • Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions.
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1 SECTION 1 Set up for network printing Selecting your printer network setup Attaching locally to a print server Attaching directly to the network (print server) Attaching directly to the network (no print server)
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Selecting your printer network setup Determine your network setup from the three options below. 1 Attach your printer to a print server (or other computer) with a USB cable. Go to page 13 for instructions. Print Server Printer Clients 2 Attach your printer directly to the network with an Ethernet cable, with the print server managing the print queue. Go to page 20 for instructions.
Attaching locally to a print server If you are connecting the printer to a print server with a USB cable and want to share the printer with multiple users on the network, use this method. In this section you will: • Complete the Microsoft Plug and Play Wizard. • Set up the queue on the print server. • Install printer drivers for all clients connected to the print server.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 4 Click Finish when the software is installed. 5 Go to “Set up the queue on the print server” on page 18. Using Windows 2000 1 Insert the Drivers and Utilities CD, and then click Next. 2 Select Search for a suitable driver, and then click Next. 3 Select Specify a location only, and then click Next. 4 Browse to the location of the printer driver on the Drivers and Utilities CD.
4 Select your printer and driver from the list on the screen, and then click OK. Use the following table to identify the driver for your language. If your computer uses this language Select the driver from the list (Replace the D:\ in the table with the letter of your CD-ROM drive) English D:\DRIVERS\WIN_9X\ENGLISH\LMPCL5C.INF French D:\DRIVERS\WIN_9X\FRENCH\LMPCL5C.INF German D:\DRIVERS\WIN_9X\GERMAN\LMPCL5C.INF Italian D:\DRIVERS\WIN_9X\ITALIAN\LMPCL5C.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Using Windows 98 NOTE: Depending on the software and printers already installed on your computer, your screens may vary from those in the instructions. You must install both a USB port driver and a custom print driver. When you attached the cable and turned on the printer and computer, the Add New Hardware Wizard screen appeared on your computer screen. 1 Insert the Drivers and Utilities CD, and then click Next.
12 Use the default printer name (for example, Dell Laser Printer M5200) or type a unique name for your printer, and then click Next. 13 Select Yes to print a test page, and then click Finish. All the necessary files are installed on your computer. 14 After the test page prints, click Yes to close the message window. 15 Click Finish to complete the installation. Using Windows 95 NOTE: USB support is not available for Windows 95 operating systems.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 5 Select whether or not to use this printer as the default printer. 6 Click Next. 7 You are prompted to insert the Drivers and Utilities CD. Click OK. A dialog box asks for the file “lexdrvin.exe”. 8 Browse to the appropriate folder on the Drivers and Utilities CD (for example, D:\Drivers\Win_9x\English). 9 Click OK. 10 Click OK again. All the necessary files are installed on your computer.
7 Choose the port that corresponds to the hardware port you used when you connected the printer to the print server (or other computer). For example, USB001 represents the USB port on the print server. 8 Click Finish. The Congratulations screen appears. 9 10 Click Print a Test Page to verify the driver is installed correctly. Click Finish.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Attaching directly to the network (print server) If your print server is in one location (for example, a secure area) and the network printer is in another location (for example, a printer room), use this method to install software on one or multiple printers on the network. In this section you will: • Locate the IP address. • Assign an IP address to the printer. • Set up the queue on the print server.
Set up the queue on the print server 1 Insert the Drivers and Utilities CD, and then click Next. 2 Click Install the printer on the Network (Network installation), and then click Next. 3 Click On a print server, and then click Next. 4 Select both options to install the software and the User’s Guide on the print server, and then click Next. 5 The box to share the printer is checked. Create a share name you want to use for the PCL driver and/or the PostScript driver.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Install printer drivers on one or more remote client computers If you are connecting client computers to the print server, run the Drivers and Utilities CD installer again: 1 Go to Start → Run → d:\setup.exe (d represents the CD drive). 2 Click Install the printer on the Network (Network installation), and then click Next. 3 Click On one or more remote client computers. 4 Click Next.
Attaching directly to the network (no print server) If you are sharing your network printer in a small workgroup environment and are not using a print server, use this method. In this section you will: • Locate the IP address. • Assign an IP address to the printer. • Install printer drivers on each client that needs to print to the new printer. Locate the IP address 1 2 Print a network setup page. a Press the menu button on the printer until you see the Utilities Menu, and then press Select.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m An IP Address is a unique string of numbers consisting of four (4) Octets, each Octet separated using a period. Example: 192.168.1.108. Assigning an IP address already in use can cause serious network performance issues. See page 56 for details on using the Operator Control Panel. To setup the printer to use a STATIC IP address: 24 1 Make sure the printer is on and the Ready message appears.
17 Repeat steps 10 through 13 to set each Octet for Gateway. A Static IP Address has been assigned to the printer. You can verify the settings by opening a web browser on any computer on the same network and entering the IP address into the Address line of the browser. Example: http://192.168.1.108. If the IPS address was setup correctly, the browser should display a Web page provided by the Dell Laser Printer M5200 printer. Install printer drivers 1 Insert the Drivers and Utilities CD.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Install printer drivers on one client computer 1 From the client computer, insert the Drivers and Utilities CD. 2 Click Install the printer on the Network (Network installation), and then click Next. 3 Click On this client computer. 4 Click Next. 5 Select the software or documentation you want your users to have access to. 6 Select the printer protocols you want to install, and then click Next.
2 SECTION 2 Install optional memory cards Accessing the printer system board Installing printer memory Replacing the shield
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m You can increase printer memory capacity and connectivity by purchasing additional printer memory or option cards. NOTE: Memory options designed for other Dell printers may not work with your printer. Accessing the printer system board NOTE: Use a small Phillips screwdriver to remove the system board access cover and to install some of the cards.
3 Press down on the side door latches and open the side door. 4 Use a small Phillips screwdriver to loosen, but not remove, the six screws on the shield.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 5 Use the tabs to slide the shield up until the top three screws fit into the three keyholes on the shield. 1 2 1 Keyhold 6 30 2 Tabs Hold the shield by the tabs and lift it off.
Installing printer memory NOTICE: Electronic components can be damaged by static electricity. Touch something metal on the printer before you touch the memory option. Your printer comes with 64MB memory. You can buy optional memory cards to increase printer memory up to 320MB. CAUTION: Before performing any of the following procedures, read and follow the safety instructions.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 2 Open both latches on the connector completely. 1 2 1 Memory connector 1 2 Memory connector 2 3 Align the notches on the memory card with the ridges on the connector.
4 Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the notch located on either side of the memory card.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Replacing the shield Follow these steps to reattach the shield and close the doors. CAUTION: Before performing any of the procedures listed below, read and follow the safety instructions. 34 1 Grasp the shield by the tabs and align the three keyholes on the shield with the top three screws. Holding the shield by the tabs, slide it down onto the screws. Tighten all six screws. 2 Close the side door.
3 SECTION 3 Set up for local printing Installing printer drivers
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m A local printer is a printer attached to your computer using a USB cable. If your printer is attached to a network instead of your computer, go on to “Set up for network printing” on page 11. Installing printer drivers A printer driver is software that lets your computer communicate with your printer.
Using Windows XP NOTE: Business versions of Windows XP require that you have administrative access to install printer drivers on your computer. When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD into your computer. The Wizard automatically searches for an appropriate driver. 2 Scroll through the list of drivers until you see D:\drivers\win_2000\dkaag1da.inf selected in the Location column.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Using Windows 2000 When you attached the cable and turned on the printer and computer, the Found New Hardware Wizard screen appeared on your computer screen. 1 Insert the Drivers and Utilities CD, and then click Next. 2 Select Search for a suitable driver, and then click Next. 3 Select Specify a location only, and then click Next. 4 Browse to the location of the printer driver on the Drivers and Utilities CD.
Using Windows Me NOTE: Depending on the software and printers already installed on your computer, your screens may vary from those in the instructions. You must install both a USB port driver and a custom print driver. When you attached the cable and turned on the printer and computer, the Add New Hardware Wizard screen appeared on your computer screen. 1 Insert the Drivers and Utilities CD. The Wizard automatically searches for the USB driver on the CD and installs it.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 5 Click Next to install the printer driver. 6 Click Next to complete installation. 7 Use the default printer name (for example, Dell Laser Printer M5200) or type a unique name for your printer, and then click Next. 8 Click Yes (recommended), and then click Finish to print a test page. 9 After the test page prints, click Yes to close the window. 10 Click Finish to complete the installation and close the wizard.
Using Windows 98 NOTE: Depending on the software and printers already installed on your computer, your screens may vary from those in the instructions. You must install both a USB port driver and a custom print driver. When you attached the cable and turned on the printer and computer, the Add New Hardware Wizard screen appeared on your computer screen. 1 Insert the Drivers and Utilities CD, and then click Next. 2 Select Search for the best driver for your device (recommended), and then click Next.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 12 Use the default printer name (for example, Dell Laser Printer M5200) or type a unique name for your printer, and then click Next. 13 Select Yes to print a test page, and then click Finish. All the necessary files are installed on your computer. 14 After the test page prints, click Yes to close the message window. 15 Click Finish to complete the installation.
Use the following table to identify the driver for your language. If your computer uses this language Select the driver from the list (Replace the D:\ in the table with the letter of your CD-ROM drive) 3 English D:\DRIVERS\WIN_9X\ENGLISH French D:\DRIVERS\WIN_9X\FRENCH German D:\DRIVERS\WIN_9X\GERMAN Italian D:\DRIVERS\WIN_9X\ITALIAN Spanish D:\DRIVERS\WIN_9X\SPANISH Highlight the appropriate driver, and then click Finish. The Add Printer Wizard screen appears.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 16 When the Dell Drivers and Utilities screen appears, click Install the printer for Use on this Computer only (Personal Installation) to install the additional software for your printer. If you are prompted to restart your computer, click Yes. Otherwise, the Congratulations screen appears. 17 44 Click Exit on the Drivers and Utilities CD screen.
4 SECTION 4 Load paper Loading paper and transparencies Loading envelopes
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Loading paper and transparencies In the standard tray Load the print media you use for the majority of your print jobs in the standard tray. 46 1 Remove the tray. 2 Squeeze the width guide tab and the side of the guide as shown. Slide the width guide to the far right side of the tray.
3 Squeeze the length guide lever and slide the length guide to the correct position for the size of print media you are loading. Before loading print media, flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface. 4 Place the print media into the tray with the recommended print side face down for single-sided printing and face up for double-sided printing.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 5 Squeeze the width guide tab and the side of the guide together. Slide the width guide to the left until it lightly rests against the edge of the print media stack. 6 Insert the tray. NOTE: If you load any print media other than plain letter or A4 paper into the tray, make sure you change the Paper Type and Paper Size settings for that tray from your software application.
In the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes. It is useful for single page printing on letterhead or colored paper. The icons on the multipurpose feeder show you how to load the multipurpose feeder with paper, how to turn an envelope for printing, and how to load letterhead paper for simplex or duplex printing.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 50 1 Push the lower release latch. The multipurpose feeder door drops open. 2 Locate the metal bar in the recessed area on the multipurpose feeder. Pull the bar out far enough to accommodate the print media you will be using.
3 Slide the width guide to the far right. 4 Load paper or transparencies with the left edge of the stack against the stack height limiter and with the recommended print side face up.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 5 Gently slide the print media into the multipurpose feeder as far as it will go. Forcing the print media may cause it to buckle. 6 Slide the width guide to the left until it lightly touches the stack of print media. Do not bend the print media. 7 Select the source, size, and type from your software application and select print media size and type from the printer operator panel.
Loading envelopes You can load envelopes in the multipurpose feeder or the optional envelope feeder. If you purchased the optional envelope feeder, refer to the User’s Guide for loading instructions. In the multipurpose feeder Load envelopes flap side down with the stamp area and flap on the left. The end of the envelope with the stamp area enters the multipurpose feeder first. NOTICE: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Closing the multipurpose feeder 54 1 Remove print media from the multipurpose feeder. 2 Push the metal bar straight back to collapse the multipurpose feeder to its short-length position. 3 Close the multipurpose feeder door.
5 SECTION 5 Use your printer Changing the language on the operator panel Using the operator panel to change printer settings Printing a job Canceling a job from the printer operator panel Utilizing additional software tools Replacing the toner cartridge
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Changing the language on the operator panel To display a different language on the operator panel: 1 Press and release Menu until you see Setup Menu, and then press Select. 2 Press and release Menu until Display Language appears, and then press Select. 3 Scroll through the languages to choose the one you want, and then press Select.
Each menu item has a list of values for the menu item. A value can be: • A phrase or word to describe a setting • A numerical value that can be changed • An On or Off setting 5 Press Menu to scroll to the value you need. 6 Press Select to select the value on the second line of the operator panel. An asterisk appears beside the value to indicate that it is now the user default setting.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m When you select Restore: • No other button actions are available on the operator panel while Restoring Factory Defaults appears. • All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are deleted. (Resources residing in flash memory or on the optional hard disk are unaffected.
Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Configure MP Envelope Enhance Paper Texture Paper Weight Paper Loading* Finishing Menu Duplex* Duplex Bind* Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border Utilities Menu Print Menus Print Net Setup Print Fonts Factory Defaults Hex Trace Job Menu Confidential Job** Held Jobs** Cancel Job** Reset Printer Print Buffer** PostScript Men
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Printing a job To print a job from a typical Microsoft® Windows® application: 1 Open the file you want to print. 2 From the File menu, select Print. 3 Verify that the correct printer is selected in the dialog box. Modify the printer settings as appropriate (such as the pages you want to print or the number of copies).
Utilizing additional software tools Use the Drivers and Utilities CD that came with your printer to install a combination of software applications, depending on your operating system.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Printing Status window The Printing Status window displays the status of the printer (Printer Ready, Printer Offline, and Error—Check Printer) and the name of the job when you send a job to print. The Printing Status window also displays the level of toner so you can: • Monitor the toner level for your printer. • Click Order Toner to order replacement toner cartridges. See Order Toner Reorder window for more information.
2 Click Start → Programs → Dell. a Select Dell Printer Software Uninstall. b Select the components to uninstall, and then click Next. c Click Uninstall Now. d Click OK when the uninstall is complete. Driver Profiler Use the Driver Profiler to create driver profiles that contain custom driver settings.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Replacing the toner cartridge CAUTION: Before performing any of the procedures listed below, read and follow the safety instructions. To order replacement toner cartridges, contact Dell online or by phone (see “Order toner cartridges” on page 2).
1 Press latch 1 to open the lower door. Press latch 2 to open the upper door. 2 Grasp the toner cartridge by the handle and pull it up and out. Cleaning the printer Using a clean, lint-free cloth, gently clean the shaded areas by wiping toward the front of the printer.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m NOTICE: Do not touch the transfer roller. . 1 1 Transfer roller Installing the new toner cartridge Remove the new cartridge from the packaging. Pull the tabs on each side of the plastic strap to remove the packaging foam from the toner cartridge.
NOTICE: Do not touch the photoconductor drum on the underside of the toner cartridge. 1 Gently shake the cartridge to distribute the toner. .
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 68 2 Align the arrows on either side of the toner cartridge with the corresponding arrows in the printer. 3 Guide the toner cartridge in until it snaps into place. 4 Close the upper door, and then the lower door. 5 Turn the printer on.
6 SECTION 6 Appendix Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Spain (Madrid) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m What do I do if I am not satisfied? We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within thirty days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the date on the packing slip or invoice.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE.
What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers). "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell-Branded Peripheral Products Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product.
Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell Computer Corporation Ink and Toner Cartridges Limited Warranties The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly. Ink and Toner Cartridges Limited Warranty (U.S.
Ink and Toner Cartridges Limited Warranty (Latin America Only) Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell Software License Agreement This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software").
Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m U.S. Government Restricted Rights The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S.
Index A F attaching the printer directly to the network (no queue), 23 directly to the network (queue), 20 locally, 13 factory defaults, restoring, 57 C canceling a job, 60 changing printer settings from the operator panel, 56 changing the language from the operator panel, 56 D Dell Printer Software Uninstall, 62 Dell Toner Re-Order Window, 62 disable menus from the operator panel, 58 driver profiler, using, 63 drivers, installing, 36 loading transparencies multipurpose feeder, 49 standard tray, 46 l
O operator panel changing printer settings, 56 changing the language, 56 disable menus, 58 restoring factory default settings, 57 ordering supplies, 2 P print server attaching locally to, 13 shared printing, 18 shared printing on a print server, 18 on a server, 21 software applications driver profiler, 63 printing status, 62 status monitor, 61 status monitor center, 61 toner re-order, 62 uninstall, 62 status monitor center, using, 61 status monitor, using, 61 supplies, ordering, 2 printer memory, 27 prin
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