Owner's Manual

Fabric OS v6.3.1_dcb5 for DELL M8428-k Release Notes 1.0 Draft Page 9 of 23
Technical Support
Contact your switch supplier for hardware, firmware, and software support, including product repairs
and part ordering. To expedite your call, have the following information immediately available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• Syslog message logs
2. Switch Serial Number
The switch serial number is provided on the serial number label, examples of which are
shown here:
FT00X0054E9
The serial number label is located on the bottom of the module.
3. World Wide Name (WWN)
When the Virtual Fabric feature is enabled on a switch, each logical switch has a
unique switch WWN. Use the
wwn command to display the switch WWN.
If you cannot use the wwn command because the switch is inoperable, you can get
the primary WWN from the same place as the serial number.
License Identifier (License ID)
There is only one License Identifier associated with a physical switch or
director/backbone chassis. This License Identifier is required as part of the ordering
process for new FOS licenses.
Use the licenseId command to display the License Identifier.