User's Manual

Troubleshooting

Use this section to find answers to troubleshooting questions.

Upgrading Issues

I backed up my 1.0 appliance, powered it off, deployed the most current version of the Dell Management Plug-in and

tried to restore my database. The Dell Management Plug-in is disabled. What do I do?

The 1.0 appliance must be unregistered before it is powered off. Follow the supported upgrade procedure in this book for

more details.

I backed up my 1.0 virtual appliance, unregistered it, deployed the most current version of the Dell Management Plug-in,

registered it, and then restored the database. An unknown error was displayed when I tried to start the Dell

Management Plug-in Management Console in vSphere. What do I do?

Power off the most current version of the Dell Management Plug-in and power on the 1.0 virtual appliance. Follow the

supported upgrade procedure in this book for more details.

I unregistered my 1.0 appliance, backed up the database, deployed the most current version of the Dell Management

Plug-in, registered it, and then restored the database. When I start the Dell Management Plug-in Management Console, I

get a message that states the vCenter is not registered. The Administration Console has no registered vCenters

displayed, and when I try to register one I get an error message that says it is registered already. What do I do?

You must manually unregister the extension by accessing the vCenter Managed Object browser. Then you must re-

Frequently Asked Questions (FAQ)

This section contains some common questions and solutions.

What generation of Dell servers does the Dell Management Plug-in configure and support

for SNMP traps?

Dell Management Plug-in configures OMSA SNMP traps on pre-12th generation servers and iDRAC traps on 12th

generation servers.

What vCenters in linked mode are managed by Dell Management Plug-in?

Dell Management Plug-in manages only registered vCenters in linked mode.

Does Dell Management Plug-in support vCenter in linked mode?

Yes , Dell Management Plug-in supports up to three vCenters in linked mode. For more information on how Dell

Management Plug-in works in linked mode see the white paper,

Dell Management Plug-in for VMware vCenter: Working

in Linked Mode

on www.Dell.com.