Users Guide

Troubleshooting

Use this section to find answers to troubleshooting questions.

Upgrading Issues

I backed up my appliance, powered it off, deployed the most current version of the Dell Management Plug-in and tried to

restore my database. The Dell Management Plug-in is disabled. What do I do?

The appliance must be unregistered before it is powered off. Follow the supported upgrade procedure in this book for

more details.

I backed up my virtual appliance, unregistered it, deployed the most current version of the Dell Management Plug-in,

registered it, and then restored the database. An unknown error was displayed when I tried to start the Dell

Management Plug-in Management Console in vSphere. What do I do?

Power off the most current version of the Dell Management Plug-in and power on the 1.0 virtual appliance. Follow the

supported upgrade procedure in this book for more details.

I unregistered my appliance, backed up the database, deployed the most current version of the Dell Management Plug-

in, registered it, and then restored the database. When I start the Dell Management Plug-in Management Console, I get

a message that states the vCenter is not registered. The Administration Console has no registered vCenters displayed,

and when I try to register one I get an error message that says it is registered already. What do I do?

You must manually unregister the extension by accessing the vCenter Managed Object browser. Then you must re-

Frequently Asked Questions (FAQ)

This section contains some common questions and solutions.

Using Dell Management Plug-in to update an Intel Network card with the firmware version

of 13.5.2 is not supported.

There is a known issue with Dell PowerEdge 12th generation servers and some Intel Network cards with the firmware

version of 13.5.2. Updating some models of Intel network cards at this version of firmware fails when the firmware

update is applied using the Lifecycle Controller. Customers with this version of firmware must update the network driver

software using an operating system. If the Intel Network card has a version of firmware other than 13.5.2, you can

update using Dell Management Plug-in. For more information, see http://en.community.dell.com/techcenter/b/

techcenter/archive/2013/03/20/intel-network-controller-card-with-v13-5-2-firmware-cannot-be-upgraded-using-

lifecycle-controller-to-v13-5-6.aspx

NOTE: Note: When using the one-to-many firmware update, avoid selecting Intel network adapters that are at

version 13.5.2, as the update will fail and stop the update task from updating remaining servers.