Users Guide

My Firmware Update Failed. What Do I Do?

Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC needs to be reset by performing a cold reboot.

Once the system is up and running, check to see if the update was successful by either running an inventory or using the

Firmware tab.

My vCenter Update Failed. What Can I Do?

vCenter registration can fail due to communication issues, therefore if you are experiencing these issues one solution is

to use a static IP address. To use a static IP address, in the Console tab of the Dell Management Plug-in and select

Configure Network → Edit Devices and enter the correct gateway and FQDN (fully-qualified domain name). Enter the

DNS server name under Edit DNS Config.

NOTE: Make sure that the virtual appliance can resolve the DNS server you entered.

Performance during Connection Profile Test Credentials is extremely slow or

unresponsive

The iDRAC on a server has only one user (for example, only

root

) and the user is in a disabled state, or all users are in a

disabled state. Communicating to a server in a disabled state causes delays. To fix this issue, you can either fix the

disable state of the server, or reset iDRAC on the server to re-enable the root user to default setting.

To fix a server in a disabled state:

1. Open the Chassis Management Controller console and select the disabled server.

2. To automatically open the iDRAC console, click Launch iDRAC GUI.

3. Navigate to the user list in iDRAC console, and choose one of the following:

– iDRAC 6 : Select iDRAC settings → Network/Security tab → Users tab.

– iDRAC 7 : Select User authentication.

4. To edit the settings, in the User ID column, click the link for the admin (root) user.

5. Click Configure User, and then click Next.

6. In the User Configuration page for the selected user, select the check box next to Enable user, and then and click

Apply.

Does the Dell Management Plug-in Support The VMware vCenter Server Appliance?

Yes, the Dell Management Plug-in supports the VMware vCenter Server appliance.

Does the Dell Management Plug-in support the vSphere Web Client?

No, at this time, the Dell Management Plug-in requires the traditional VMware vSphere client.

Bare Metal Deployment Issues

This section deals with issues found during the deployment process.