Users Guide

4
Troubleshooting
Issues and resolutions
The following table lists the known issues and resolutions.
Table 5. Known issues and resolutions
Issue Resolution
Under certain conditions, alerts related to Handle
Count Threshold and Private Bytes Threshold are
displayed on the OpsMgr console of the
management server.
Microsoft KB968760 available at
support.microsoft.com resolves this issue.
Under certain conditions, an error message is
displayed on the OpsMgr console of the
management server with the Event ID — 623 and
Event Source — Health Service ESE Store.
Microsoft KB975057 available at
support.microsoft.com resolves this issue.
The OpsMgr 2007 R2 console may crash on
certain operating systems.
Microsoft KB951327 and KB951526 available at
support.microsoft.com resolves this issue.
You may experience one or more of the following
situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring views do
not display.
• Health Service may not start up on the system.
Microsoft KB954049 available at
support.microsoft.com resolves this issue.
The reports do not appear as expected in the
Reporting space of the Administration console.
Microsoft KB954643 available at
support.microsoft.com resolves this issue.
The OpsMgr console intermittently displays the
following error message — Health service
Host Process encountered a problem and
needed to close as a result of this Health
Service crash. You may notice unexpected
behavior in the discovery and monitoring
of Dell devices.
Microsoft KB951526 available at
support.microsoft.com resolves this issue.
OpsMgr 2007 R2 cannot receive SNMP trap data
when you use a Microsoft Windows Server 2008
based computer or a Microsoft Windows Vista
based computer as a proxy agent for SNMP
devices.
Microsoft KB958936 available at
support.microsoft.com resolves this issue.
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