Users Guide

4
Troubleshooting
Issues and resolutions
The following table lists the known issues and resolutions.
Table 5. Known issues and resolutions
Issue Resolution
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on the
OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this issue.
Under certain conditions, an error message is displayed on the
OpsMgr console of the management server with the Event ID
— 623 and Event Source — Health Service ESE Store.
Microsoft KB975057 available at support.microsoft.com
resolves this issue.
The OpsMgr 2007 R2 console may crash on certain operating
systems.
Microsoft KB951327 and KB951526 available at
support.microsoft.com resolves this issue.
You may experience one or more of the following situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring views do not display.
• Health Service may not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this issue.
The reports do not appear as expected in the Reporting space
of the Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this issue.
The OpsMgr console intermittently displays the following error
message — Health service Host Process
encountered a problem and needed to close as a
result of this Health Service crash. You may notice unexpected
behavior in the discovery and monitoring of Dell devices.
Microsoft KB951526 available at support.microsoft.com
resolves this issue.
OpsMgr 2007 R2 cannot receive SNMP trap data when you use
a Microsoft Windows Server 2008 based computer or a
Microsoft Windows Vista based computer as a proxy agent for
SNMP devices.
Microsoft KB958936 available at support.microsoft.com
resolves this issue.
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