Administrator Guide

Before you begin
You need the following information to complete the configuration of call-home notification:
● IP address of the ESRS gateway used to forward call-home notifications to Dell EMC. Dell EMC recommends using your
ESRS gateway as the primary connection address.
● (Optional) One or more IP addresses of secondary ESRS gateway server(s) used to forward call-home notifications to Dell
EMC if the primary server fails. These addresses must be different than the address for the primary SESRS gateway server.
● (Optional) One or more e-mail addresses of personnel who should receive e-mail messages when call-home notifications
occur.
Additional documentation
See the metro node generator for the procedure to configure SupportAssist.
See the install guide for metro node for information about the supportAssist configuration commands::
● vplex_system_config -support_enable- Enables SupportAssist.
● vplex_system_config -support_disable- Disables SupportAssist.
● vplex_system_config -interview --update-supportassist-gateway - Updates the new gateway information.
● vplex_system_config -reset_supportassist -Removes the SupportAssist configuration.
● vplex_system_config --show-supportassist - Displays existing SupportAssist configuration.
Event log locations
Metro node includes services, processes, components, and operating systems that write entries to various logs.
The system collects logs for:
● Call-home events
The locations of various logs on the metro node management server are listed in the following table:
Table 3. Metro node log file locations
Log name Description and location
Call home log On a running management server:
● /opt/dell/vplex/ese/var/log/ESE.log
● /var/log/VPlex/cli/dreamcatcher.log
NSFW log GeoSynchrony log. NSFW sends events to a journald service on the director. The journal service writes
NSFW entries to the journal in /var/log/journal/.
● On a running director: sudo journalctl -u nsfw
● In collect-diagnostics output: The journal is found voyager-diagnostics/journal/
diagnostic-collection_journal.export. It requires systemd-journal-remote to
convert to a journal.
1. systemd-journal-remote --output=<name>.journal /path/to/
journal.export
a. It converts the .export into a file readable by journalctl.
b. It is required to have a .journal suffix on the output file name.
2.
journalctl --file=<name>.journal <other-flags>
a. It has all the same options available as any other journalctl command.
3. journalctl --file=<name>.journal -u nsfw
a. It limits the journal output to the nsfw unit. It is one example of the many journal flags that
one can use.
16 System Management