Reference Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Guide for the metro node appliance
- Contents
- Events and Alerts
- UI overview
- Platform alerts
- Hardware alerts
- Alert states
- Scope of the events
- Sorting and filtering alerts
- Download .csv
- Default and hidden columns
- Live alerts
- Alerts roll-up
- Historical alerts
- Alerts on remote director
- Configure alerts
- Service Monitoring Alert
- Test alerts for platform, monitor, and SMS
- Heartbeat alerts
- Mail notification
- Configure emailing notification
- Test email alert
- Supported events
Figure 5. Selecting the Test Alerts
4. A confirmation window is displayed, select the type of alert-Platform, Monitor, and SMS.
5. A Test Alert Result window is displayed, click the CLOSE to close the window.
Ensure that when you generate the test alerts, the previous test alerts are closed. If the previous test alerts are not closed, then
those alerts can be closed from the live alerts listing page.
If you view the remote director's alert from UI and you go to Configuration Alerts page and generate test alerts, then it
generates the test alerts only for the director IP you are logged on to and NOT on the remote director.
Heartbeat alerts
Heartbeat alerts are generated in an interval of every 5 minutes if no communication from the director or any of the
components of the working stack is failed. Heartbeat alerts are of CRITICAL severity and have 0x0000 condition ID.
Disabling the notification service does not display the heartbeat alert in the UI.
It generates in three conditions:
1. Kafka down
2. Nsfw down
3. Telegraf down
SupportAssist heartbeat
● conditionId 0x0001-This alert generates if DC is not communicating with notifications for more than 5 minutes. This alert is
with severity CRITICAL.
● conditionId 0x0002-This alert generates if DC is configured and the payload validation fails (in all condition
except current_connection_state=enabled & last_five_min_success_rate >= threshold & last_hour_min_success_rate >=
threshold) .
If the current_connection_state is enabled and the heartbeat is 0, then there is no requirement to create any alert. This
alert is with severity ERROR.
Threshold value is configured, and the configuration file is present under /etc/opt/dell/vplex/notification/
folder. This file notification.conf gets installed along with notification RPM in all the nodes.
After changing the value from next alert, it considers the new value as the threshold. No service restart is required.
If the configured value is invalid or the file is not present, then the default value 0.5 is used as the threshold.
Mail notification
The notification service provides users to receive the email messages for the generated alerts. So, it is more accessible to get
the alerts at odd times also. The mail is sent for all raised alerts, and there is not any mail that is generated for the closed
Events and Alerts
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