Installation Instructions and Important Information

26 Installation Instructions and Important Information
• Unable to disconnect an Intel PRO dual port network adapter.
If you click the Unplug or Eject Hardware dialog box on the Windows
desktop toolbar to disconnect an Intel PRO dual port network adapter,
the following hardware component name appears:
DEC 21152 PCI-to-PCI Bridge
This hardware component name appears in the Unplug or Eject Hardware
dialog box because the bridge is embedded into the Intel network
adapter. Check the
Display Device Component check box to display
the dual network adapters associated with the bridge.
• IT Assistant Network Monitoring Service fails to start after installing
the Service Pack.
After you install Windows 2000 Server SP4 on your system, a problem
might occur if
Dell OpenManage IT Assistant Network Monitoring
Service
fails to start. If this problem occurs, IT Assistant version 6.2 or 6.3
reports the following error message:
dcnetmon.exe - Entry Point Not Found
The procedure entry point SnmpUtilOctetsFree
could not be located in the dynamic link library
To correct this issue:
a Delete the snmpapi.dll file in the \Program
Files\Dell\OpenManage\ITA\bin
directory.
b Stop the following services in the following order:
• IT Assistant Connection Service
• IT Assistant Network Monitoring Service (it should already
be stopped)
• SNMP Service
c Start the following services in the following order:
• SNMP Service
• IT Assistant Network Monitoring Service
• IT Assistant Connection Service