Users Guide

16
Unable to pair the
mouse with your
computer
1 Check the battery level.
• If the mouse uses a rechargeable battery, ensure that the
battery is fully charged.
• If the battery is exhausted, replace it with a new one.
2 Turn o the mouse, and then turn it on. Check if the battery-
status light is flashing amber 10 times, indicating that the
battery power is low. If the battery is fully depleted, the
battery-status light will not turn on.
3 Restart your computer.
4 If you are pairing the mouse with the USB dongle, ensure that
the USB dongle is directly connected to your computer. Avoid
using the port replicators, USB hubs, and so on.
5 Insert the USB dongle into another USB port on your
computer.
6 Ensure that the distance between your computer and mouse
is within 10 meters.
Unable to pair the
mouse with your
computer using
Bluetooth
1 Check the battery level.
• If the mouse uses a rechargeable battery, ensure that the
battery is fully charged.
• If the battery is exhausted, replace it with a new one.
2 Turn o the mouse, and then turn it on. Check if the battery-
status light is flashing amber 10 times, indicating that the
battery power is low. If the battery is fully depleted, the
battery-status light will not turn on.
3 On your computer, turn the Bluetooth o and then on.
• Ensure that the operating system is Windows 10, Windows
8, Chrome, or Android.
• For Android devices, ensure that the mouse is set to
Bluetooth Low Energy (BLE) model. For more information,
see the documentation that came with your Android
device.
4 Restart your computer.