User’s Guide

18 │ Troubleshooting
Problems Possible causes Possible solutions
Mouse pointer
does not move
The mouse pointer is not
responding
1. Check the battery level.
• If the mouse uses a
rechargeable battery,
ensure that the battery
is fully charged.
• If the battery is exhausted,
replace it with a new one.
Left/right buttons
does not work
No response when the
left or right mouse button
is pressed
2. Turn the mouse off, and then
turn it on.
Check if the battery-status
light is flashing amber ten
times, indicating that the
battery power is low. If the
battery is fully depleted, the
battery-status light will not
turn on.
3. Restart your computer.
Unable to pair the
mouse with the
computer
Wireless pairing error
message is received while
pairing the mouse with
the computer
1. Check the battery level.
• If the mouse uses
a rechargeable battery,
ensure that the battery is
fully charged.
• If the battery is exhausted,
replace it with a new one.