Users Guide

GPU (Accelerators)
Accelerators section under CPU/Accelerators in iDRAC GUI is grayed out.
Few pages in GUI may not show expected response when respective attribute is disabled in Redfish.
iDRAC Service Module
iSM details are missing / not updated correctly in iDRAC GUI page of some PowerEdge servers
When a user adds SUB NIC under teaming, the configuration is invalid. This causes iSM to not to communicate with iDRAC
properly.
Before installing or running the iDRAC Service Module, should the OpenManage Server Administrator be
uninstalled?
No you do not have to uninstall Server Administrator. Before you install or run the iDRAC Service Module, make sure that you
have stopped the features of Server Administrator that the iDRAC Service Module provides.
How to check whether iDRAC Service Module is installed in the host operating system?
To know if the iDRAC Service Module is installed on the system,
● On systems running Windows:
Open the Control Panel, verify if iDRAC Service Module is listed in the list of installed programs displayed.
● On systems running Linux:
Run the command rpm —qi dcism. If the iDRAC Service Module is installed, the status displayed is installed.
● On systems running ESXi: Run the command esxcli software vib list|grep -i open on the host. iDRAC
Service module is displayed.
NOTE:
To check if the iDRAC Service Module is installed on Red Hat Enterprise Linux 7, use the systemctl status
dcismeng.service command instead of the init.d command.
How to check the version number of the iDRAC Service Module installed in the system?
To check the version of the iDRAC Service Module in the system, do any of the following:
● Click Start > Control Panel > Programs and Features. The version of the installed iDRAC Service Module is listed in the
Version tab.
● Go to My Computer > Uninstall or change a program.
What is the minimum permission level required to install the iDRAC Service Module?
To install the iDRAC Service Module, you must have administrator level privileges.
On iDRAC Service Module version 2.0 and earlier, while installing the iDRAC Service Module, an error message is
displayed stating this is not a supported server. Consult the User Guide for additional information about the
supported servers. How to resolve this error?
Before installing the iDRAC Service Module, make sure that the server is a 12th generation PowerEdge server or later. Also,
make sure that you have a 64-bit system.
The following message is displayed in the OS log, even when the OS to iDRAC Pass-through over USBNIC is
configured properly. Why?
The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel
iDRAC Service Module uses the OS to iDRAC pass-through over USB NIC feature to establish the communication with iDRAC.
Sometimes, the communication is not established though the USB NIC interface is configured with the correct IP endpoints.
This may happen when the host operating system routing table has multiple entries for the same destination mask and the USB
NIC destination is not listed as the first one in routing order.
Table 64. Example of a routing order
Destination Gateway Genmask Flags Metric Ref Use Iface
default 10.94.148.1 0.0.0.0 UG 1024 0 0 em1
10.94.148.0 0.0.0.0 255.255.255.0 U 0 0 0 em1
352 Frequently asked questions