Dell Online Diagnostics Version 2.
About the Product Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules allows you to run diagnostic tests on Dell systems in a production environment and helps you ensure maximum uptime of your Dell systems.
Hardware and Software Requirements Hardware Requirements The following hardware supports Dell Online Diagnostics: Dell PowerEdge Systems SC420, SC430, SC1420, SC1425, SC1430, SC1435, SC440, 1855MC, 1950, 1955, 2900, 2950, 6950, 2970, R805, M600, M605, T105, R900, R200, T605, R905, R300, T300, M805, M905, T100, R610, R710, T610, M610, M710, T410, R410, T710, T110, T310, R210, R510, R810, R910, M910, R310, R815, C1100, C1100 MLK, C2100, C6100, C6100 MLK, R715, M610x, M710HD, R415, R515, R210-II, T110-II and
Dell PowerVault 136T-LTO-2 Dell PowerVault 136T-LTO-3 Dell PowerVault ML6000-LTO-2 Dell PowerVault ML6000-LTO-3 Dell PowerVault ML6000-LTO-4 Dell PowerVault TL2000-LTO-3 Dell PowerVault TL2000-LTO-4 Dell PowerVault TL4000-LTO-3 Dell PowerVault TL4000-LTO-4 External Storage Enclosures Dell PowerVault MD1000 Dell PowerVault MD1120 Dell PowerVault MD1200 Dell PowerVault MD1220 Dell PowerVault 220 Dell PowerVault 221S Removable Disk Drives Dell PowerVault RD1000 Internal SATA Drive Diagnostics for RAID Contr
Diagnostics for Fibre Channel Controllers Qlogic QME8142 10G FCoE Mezzanine card Emulex OCm10102-FM CNA Dual port Mezzanine card Emulex LPe1205-M Dual port FC8 HBAs Mezzanine card Emulex LPe1150, 4Gb, Optical, Host Bus Adapter Emulex LPe12002 Dual Channel 8Gb, Optional, Host Bus Adapter Emulex LPe12000 Single Channel 8Gb, Optional, Host Bus Adapter Emulex LPe11002 Dual Channel 4Gb, Optional, Host Bus Adapter Software Requirements Dell Online Diagnostics runs on the following Operating Systems: Microsoft W
Installation, Upgrade/Downgrade, and Uninstallation To install Dell online diagnostics, you need to be an administrator or have administrator rights. Prerequisites Dell Online Diagnostics installation requires a minimum free space of 40 MB on your system drive Uninstallation requires a minimum free space of 40 KB on your system drive (C: on Windows or /opt on Linux).
On Enterprise Linux (RedHat, SUSE) and ESX Operating Systems To install Dell Online Diagnostics on Enterprise Linux Operating Systems, do the following: 1. Unzip the tar.gz file to a desired location. The extracted files contain an install script: install.sh, and some Red Hat Package Manager (RPM) packages. 2. Install the RPM packages using install.sh. All the files needed to run Dell Online Diagnostics are extracted to the default installation directory /opt/dell/onlinediags.
Notes Do not update the NIC drivers when you run tests. The tests may produce unexpected results. During the Autoloader Self Test, the Tape Device Self Test displays a warning Data on the media will be destroyed! message at the start. Note: This message applies specifically to tape drives and is not valid for Autoloaders. Start a fresh session of Dell Online Diagnostics after installing the Dell components required by Dell Online Diagnostics, so as to benefit from the newly installed components.
SAS PHY Integrity Test fails when run simultaneously on a MD1000 connected to a PERC card and an Internal Backplane connected to a non-PERC card. This failure does not indicate any hardware error. Resolution: Run the test separately. When you save test results or configuration using the Save Results or Save Configuration menu options, with a file name that has double-byte characters (Japanese or Simplified Chinese languages), the resulting .zip file is created without an HTML file.
When there are a large number of windows open, due to services like Microsoft Exchange, IIS, SQL, Telnet, FTP, Windows, and Internet Name Service running simultaneously on a Windows Small Business Server 2003 system and diagnostic tests are queued multiple times, Dell Online Diagnostics may terminate unexpectedly. When Broadcom diagnostic tests are run on NetXtreme II card, the message DIAG Client for NetExtreme II GigE may display.
Intel Offline Test clears the gateway entry from /proc/net/route table. If NIC Communication test is run after this, the test may result in failure. Connecting or removing USB or CD/DVD devices from Red Hat Enterprise Linux systems, while the enumeration is in progress, may cause the system to hang. Resolution: Wait for enumeration to complete, before connection or removing USB or CD/DVD devices from Red Hat Enterprise Linux systems. If tapeware is installed, Dell Online Diagnostics may fail to start.
On Enterprise Linux servers, Broadcom NIC test cases fail when NICs are teamed. This is a known limitation on Linux and Failover is expected as per bonding module design. Resolution: Select and run Broadcom NIC test cases individually. On some servers in the absence of AMEA card on iDRAC, upon starting Dell Online Diagnostics at command prompt (using startDiags.
Information in this document is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™, are trademarks of Dell Inc. Intel® and Core™ are registered trademarks of Intel Corporation in the U.S. and other countries.
