Owner's Manual

When there are a large number of windows open, due to services like Microsoft Exchange, IIS, SQL, Telnet, FTP,
Windows, and Internet Name Service running simultaneously on a Windows Small Business Server 2003 system and
diagnostic tests are queued multiple times, Dell Online Diagnostics may terminate unexpectedly.
When Broadcom diagnostic tests are run on NetXtreme II card, the message DIAG Client for NetExtreme II GigE may
display.
Resolution: Install the required driver from either the Dell Systems Service and Diagnostics Tools DVD or from the Dell
Support website at support.dell.com .
On Japanese or Chinese Microsoft Windows operating systems, the device description of external USB devices may
contain junk characters. If it is a non-Dell device, Dell recommends that the device is disconnected before you start
Dell Online Diagnostics.
In Windows Server 2008 systems with UAC on, users without administrative privileges are prompted for the
administrator password. With UAC off, users with administrative privileges only can run Dell Online Diagnostics.
On Windows Server 2008 systems, Floppy tests might take a longer time to complete as compared to the previous
versions of Windows.
CD/DVD Read Exerciser Test fails on Microsoft Windows Server 2008 Core operating systems as the dependent Windows
API command fails to execute.
On Windows Server 2008 Sever Core operating systems, you may not be able to save test results or configuration using
the GUI menu.
Resolution: You can access the test configuration and results files that Dell Online Diagnostics stores automatically at
the X:\dell\diagnostics\log directory, where X is the system drive.
On Windows operating systems, when you run diagnostic tests on multiple Broadcom Network Interface Controllers
(NICs) at the same time, some tests may fail. Also, a warning sign may be noted in Device Manager for some NICs.
Resolution: Run one diagnostic test on one NIC at a time for accurate results.
For operating systems released prior to Microsoft Windows Server 2008, the SATA CD-DVD attached to the NVIDIA SATA
controller is displayed under System in the tree view.
NIC Communication Test may fail if IPv6 is enabled.
On USB Hub test result tab, Device, Test, and Result Details are not available.
On some Western Digital hard drives, Disk Self test hangs at 90 percent.
Interrupt test might fail intermittently when run multiple times.
Resolution: Re-run the test.
With S300 driver version 2.0.0-0162, the Disk Self Test and Disk Blink Test fails.
On Enterprise Linux and ESX Operating Systems
Running the CD/DVD Read Exerciser test on corrupt CD media or on a faulty drive may cause the test to run for a longer
duration, and Dell Online Diagnostics may appear to hang.
Resolution: Terminate Dell Online Diagnostics and try running the test again in the Quick Test mode.
Serial port tests are not enumerated on Red Hat Enterprise Linux Version 5 Update 3 with XEN kernel because XEN
kernel uses the serial port during system boot up and the operating system fails to load the serial port driver.
Intel Offline Test fails when the network services are stopped, if the adapter is not configured for Wake-on-LAN (WOL)
or Manageability and the PHY is powered off. However, as the test powers on the PHY and enables WOL, the test
passes from the next time onward.