Dell Online Diagnostics Version 2.
Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules allows you to run diagnostic tests on Dell systems in a production environment and helps you ensure maximum uptime of your Dell systems. What’s New • New major features • Support for Error Codes and Validation Codes • New Operating Systems Supported • • • • Support for Red Hat Enterprise Linux 5.9 Server (x86) Support for Red Hat Enterprise Linux 5.9 Server (x86_64) Support for Red Hat Enterprise Linux 6.
• Dell PowerVault 110T/114T LTO-2-L • Dell PowerVault 110T/114T LTO-3 • Dell PowerVault 110T/114T LTO-3 - 060 • Dell PowerVault LTO-4–120 Tape Arrays, Autoloaders, and Libraries • Dell PowerVault 122T-VS80 • Dell PowerVault 122T-SDLT 320 • Dell PowerVault 122T-LTO-2 • Dell PowerVault 124T-DLT VS160 • Dell PowerVault 124T-LTO2-LC • Dell PowerVault 124T-LTO-3 • Dell PowerVault 132T-SDLT 320 • Dell PowerVault 132T-LTO-2 • Dell PowerVault 132T-LTO-3 • Dell PowerVault 136T-SDLT 220 •
• Dell PowerVault MD1220 • Dell PowerVault 220 • Dell PowerVault 221S Removable Disk Drives • Dell PowerVault RD1000 Internal SATA Drive • Dell Express Flash PCIeSSD Diagnostics for RAID Controllers, SAS Controllers, SCSI Controllers, and the following Attached Hard Drives • PERC 5/E Adapter • PERC 5/i Adapter and Integrated • PERC 6/E Adapter • PERC 6/I Adapter, Integrated, and Modular • PERC H200 Adapter, Integrated, and Modular • PERC H700 Adapter, Integrated, and Modular • PERC H8
• PERC H710P Adapter, Mini Blade, and Mini Monolithic • PERC H710 Adapter, Mini Blade, and Mini Monolithic • PERC H810 Adapter • PERC S110 • LSI 2008 SAS ControllerERC H200 Adapter Diagnostics for Fibre Channel Controllers • Qlogic QME8142 10G FCoE Mezzanine card • Emulex OCm10102-FM CNA Dual port Mezzanine card • Emulex LPe1205-M Dual port FC8 HBAs Mezzanine card • Emulex LPe1150, 4Gb, Optical, Host Bus Adapter • Emulex LPe12002 Dual Channel 8Gb, Optional, Host Bus Adapter • Emulex LPe
• Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter (x86_64) editions with SP2 • Microsoft Windows Small Business Server 2003 R2 Standard and Premium editions with SP1 and SP2 • Microsoft Windows Server 2008 Standard, Enterprise, and Datacenter (x86_64) R2 SP1 editions • Microsoft Windows Essential Business Server 2008 (x86_64) • Microsoft Windows 2011 Small Business Server (x86_64) • Microsoft Windows Server 2012 Standard • Microsoft Windows Server 2012 Enterprise • Micro
• Red Hat Enterprise Linux 6.2 Server (x86_64) • Red Hat Enterprise Linux 6.3 Server (x86_64) Virtualization • VMware ESX 4.0 server (Update 1 and Update 2) • VMware ESX 4.1 server (Update 2) • Citrix XenServer 5.6 • Citrix XenServer 6.
Installation To install Dell online diagnostics, you need to be an administrator or have administrator rights. • Prerequisites • • Dell Online Diagnostics installation requires a minimum free space of 110 MB on your system drive. Uninstallation requires a minimum free space of 40 KB on your system drive (C: on systems running Windows or /opt on systems running Linux).
To install Dell Online Diagnostics on Enterprise Linux Operating Systems, do the following: 1. 2. 3. 4. Unzip the tar.gz file to a location on the system. The extracted files contain an install script: install.sh, and some Red Hat Package Manager (RPM) packages. Install the RPM packages using install.sh. All the files needed to run Dell Online Diagnostics are extracted to the default installation directory /opt/dell/onlinediags. Go to the onlinediags directory and run startDiags.
Open Issues and Resolutions Fixed Issues/def On All Operating Systems • • • • • • • • • • • • • • • • • You may get unexpected results on disconnecting the USB cable while running a diskette test on a USB diskette drive. On systems running Red Hat Enterprise Linux products, the operating system may stop responding. On systems running Windows, the test may never complete.
On Windows Operating Systems • • • • • • • • • • • • • • On Windows Small Business Server systems, network administrator is not a full privileged Administrator to run Dell Online Diagnostics Resolution: To run Dell Online Diagnostics on these systems, do the following: 1. Click Start-> Programs-> Online Diagnostics 2.30 2. Right click Dell Online Diagnostics GUI or Dell Online Diagnostics CLI 3.
• • • • • • • • • • On Windows operating systems, when you run diagnostic tests on multiple Broadcom Network Interface Controllers (NICs) at the same time, some tests may fail. Also, a warning sign may be noted in Device Manager for some NICs. Resolution: Run one diagnostic test on one NIC at a time for accurate results. For operating systems released prior to Microsoft Windows Server 2008,the SATA CD-DVD attached to the NVIDIA SATA controller is displayed under System in the tree view.
• • • • • • • • • • • • • • • • • Resolution: Use su - to become a super user to run the pediags command. On SUSE Enterprise Server 10, with ArpArmor enabled and when you run network diagnostics on a console, warning messages display indicating a violation of policy. Multiple USB devices, when connected to a deep hierarchy of bus powered USB Hubs, causes the Linux USB device driver sub-system to become unresponsive. This prevents Dell Online Diagnostics from launching in the GUI mode.
On SUSE Linux Operating Systems • On SLES 11 SP2, if jre x64 is already installed in the system, then during Online Diagnostics 2.30 installation or uninstallation, the following message is displayed due to a missing entry in srvadmin-racsvc rpm. Insserv: script jexec is broken incomplete LSB comment. Insserv missing "Required-Stop" entry please add even if empty Insserv: script jexec is broken incomplete LSB comment.
Global Support For information on technical support, visit www.dell.com/contactus. For issues, mail to Support_OnlineDiagnostics@dell.com For information on documentation support, visit support.dell.com/manuals. On the Manuals page, click Software ‐>Serviceability Tools. Click on the specific product on the right‐side to access the documents. Information in this document is subject to change without notice. © 2013 Dell Inc. All rights reserved.
