Owner's Manual

Open Issues and Resolutions
Fixed Issu es/def
On All Operating Systems
• You may get unexpected results on disconnecting the USB cable while running a diskette test on a USB diskette
drive. On systems running Red Hat Enterprise Linux products, the operating system may stop responding. On
systems running Windows, the test may never complete.
• Running NIC diagnostics which disconnect the network may also cause a Server Administrator user session to be
logged out and disruption of applications that require or use a network connection.
• Running multiple NIC diagnostics together on a NIC may result in the failure of the NIC Communication Test.
Resolution : Select and run NIC Communication Tests individually to obtain accurate results.
• Running diagnostic tests on unsupported tape devices on PowerEdge systems may generate unexpected or
erroneous results.
NOTE : See the ReadMe for a list of supported tape drives for Dell servers.
• The Virtual Media Test will not pass if the POST Results test is executed prior to it. This is because the POST Result
test disconnects all open RAC sessions.
Resolution: Ensure that the POST Results test is not executed prior to the Virtual Media Test.
• In the Command Line Interface (CLI), if you abort a diagnostic test, the test results may not display in some
scenarios.
Resolution : Ensure Tests complete so that test results display.
• The Disk Self Test may fail if you remove the hard disk while the test is running. The test may also fail the first
time it is run after re-inserting the disk.
Resolution : Rerun the test again.
• When you run diagnostic tests or enumerate with racadm racreset command on a DRAC5 simultaneously, the
device may not be enumerated or the test might fail in the CLI or GUI.
Resolution: Wait until DRAC5 is reset and then enumerate or run the tests again.
• When Picker is loaded with a media and Tape Device Self Test is run on an auto-loader (Dell PowerVault 124T), the
following warning message may display: The tape device appears to have encountered an error while running its
built-in Self Test. Switch the tape device off and on and try the test again. If this error persists, it indicates a
hardware problem.
Resolution : Unload the Picker and run the test again.
• When a defective media is inserted in a LTO4 drive, the following message displays in English, Incompatible or
corrupt media in the drive or media not present. Load a compatible media and run the test again. For non-English
systems the following message displays Media is not present in the drive or incompatible media. Load a compatible
cartridge before running this test.
• SAS PHY Integrity Test fails when run simultaneously on a MD1000 connected to a PERC card and an Internal
Backplane connected to a non-PERC card. This failure does not indicate any hardware error.
Resolution : Run the test separately.
• When you save test results or configuration using the Save Results or Save Configuration menu options, with a file
name that has double-byte characters (Japanese or Simplified Chinese languages), the resulting
.zip file is created
without an HTML file.
Resolution : Create the file using ASCII characters to avoid this error situation.
• For CERC 6 family of controllers, controller and supported sub devices display. Tests for the CERC controller are
not supported but tests will be displayed for supported sub devices.
• For the following systems, network vendor tests from Broadcom and Intel are not supported.
R620, R720, R720XD, R820, M620, T620, R320, R420, R520, M420, M520, T320, T420, M820
• For FCoE (CNA) cards, network tests are not supported.
• The Error Codes and Validation codes for any critical errors will not be displayed if Dell Service Tag is not available
for that system.
• The vendor tests for BroadCom and Intel NIC cards are not listed due the latest drivers from the vendors are not
available in the bundled packages.