Dell™ OpenManage™ Connection for NSM® User's Guide Version 3.3 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Introduction . Overview . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . 7 What's New for Connection 3.3? . . . . . . . . . . . . . Other Documents You Might Need 11 . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . 13 System Requirements Before You Begin Connection Components . . . . . . . . . . . . . . . . 13 Connection Installation Prerequisites . . . . . . .
Selecting the Connection Components . . . . . . 20 Installing the Connection in a Distributed Environment 21 Uninstalling the Connection . 22 . . . . . . . . . . . . . . Uninstalling the Connection in a Distributed Environment . . . 4 . . . . . . . . . . . . . 23 . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . 25 Using the Connection Overview . DSM and WV Classes Discovering Dell Systems . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . .
Server Administrator or Remote Access Console Not Launching . . . . . . . . . . . . . . Dell Systems Not Found Under Dell Managed Systems Business Process View (BPV) . . . . DRAC 5 Devices Not Getting Discovered . . 39 . . . . . 39 DRAC/CMC Not Grouped After Installing the Connection Unlike Modular/Monolithic Server SNMP Traps Displayed in Event Console in Raw Format . . . . . . . . . . . . . . . . 39 . . . . .
Contents
1 Introduction Overview This guide is intended for users who manage Dell™ devices using Dell™OpenManage™ Connection for Computer Associates (CA) NSM® r11.1 SP2 and r11.2 CUM1(hereafter referred to as the Connection). The Connection is a systems management integration tool that extends the management of Dell PowerEdge™ systems to users of CA NSM.
What's New for Connection 3.3? The following are the new features introduced in the Connection 3.3: • Enhanced User Experience The enhancements include: • Option to autostart the resetdsm and awservices start commands You can use the User Interface to run the resetdsm and awservices start commands after installing the DSM components. • Selection of the Management Data Base (MDB) repository If you opt to install the DSM components, you can select the repository to install it.
• Support for iDRAC6 The Integrated Dell Remote Access Controller (iDRAC) is a systems management hardware and software solution that provides remote management capabilities, crashed system recovery, and power control functions for Dell PowerEdge systems. You can now launch the iDRAC interface through Connection 3.3. For more information about iDRAC, see the Integrated Dell Remote Access Controller Firmware User Guide on the Dell Support site at http://support.dell.com.
• The Connection readme file contains the latest information about software, firmware, and driver versions, in addition to information about known issues. The file is available on the Dell Support site at support.dell.com. • The Dell OpenManage Server Administrator’s User’s Guide provides information about using Dell OpenManage Server Administrator and server instrumentation. • The Dell OpenManage Server Administrator SNMP Reference Guide documents the Dell SNMP MIB.
Obtaining Technical Assistance For assistance and information about CA NSM, see the NSM website at http://ca.com/us/system-management.aspx For assistance and information about Dell systems management software, see the Dell Support website at support.dell.
Introduction
2 System Requirements Before You Begin • Read the "Connection Installation Prerequisites" section to ensure that your system meets or exceeds the minimum requirements. • Read the Connection readme file, which contains the latest information about software, firmware, and driver versions, in addition to information about known issues. The file is available on the Dell Support site at support.dell.com.
NOTE: Operating Systems are being added to NSM on a regular basis. Check with the CA NSM customer support for the latest information about supported operating systems. • A minimum of 10 MB of free hard-drive space • Administrative rights to the system on which the Connection will be installed • CA NSM r11.1 SP2 or CA NSM r11.
Systems Management Software Supported Table 2-1. Systems Management Software Supported Agent Versions Supported Dell OpenManage 5.3–6.1 Out-of-Band iDRAC6 (Monolithic) 1.10 Out-of-band DRAC4 All firmware versions Out-of-band DRAC5 DRAC5 firmware version>=1.48 In-band RAC (DRAC 5, DRAC 4) All firmware versions (In-band SNMP only) Out-of-band DRAC/MC All firmware versions CMC 2.
System Requirements
Installing and Uninstalling the Connection 3 Installing the Connection The following sections describe the requirements for the management station or remote console running the Connection. Web Browser Support to Launch Web-Based Managed System Applications Supported Web browsers are the same as that for Dell OpenManage Server Administrator, RAC, and Chassis Management Controller (CMC) products.
4 Enter the service tag of your Dell system in the Enter a service tag field and click Go. Proceed to step 8. 5 From the Select Your Product Model menu, select Servers, Storage, Networking. 6 From the Select Your Product Line menu, select PowerEdge Server. 7 From the Select Your Product Model list, select your PowerEdge system, and click Confirm. 8 From the Category drop-down menu, select Systems Management. 9 From the table of results displayed, click OpenManage Connection for CA NSM.
16 If you selected DSM Components or World View Components, the Select MDB screen appears when you click Next. Select the repository in which you want the WV classes and objects to be installed from the Select MDB drop-down list. The default repository is pre-selected in the drop-down list. If you selected to install the WV component, ensure that you install the WV component in the system where the MDB is installed. 17 Click Install.
If you installed the Event Management (EM) component, run the opreload command in the EM Message Console by performing the following steps: 1 Click the Start button and select Programs →NSM → Enterprise Management →EM Classic. 2 Double-click Windows NT. 3 Double-click Events. 4 Double-click Console Logs. 5 At the Console Logs command field, type opreload. RAC events are now displayed in the Console log. Ensure that all the NSM services are running.
Event Management EM is installed on systems where the Enterprise Manager component of CA NSM is installed. When you install EM, the following components are installed: • Message Record Actions file • Documentation files for the Connection When you select the components for installation, Connection installs the relevant files in the default directories. NOTE: You cannot upgrade from an earlier version to Connection 3.3. You have to uninstall the earlier version and then install the Connection 3.3.
Uninstalling the Connection NOTE: Dell recommends that you exit CA NSM before uninstalling the Connection. To uninstall the Connection from a management station, perform the following steps: 1 Click the Start button and select Programs →Settings →Control Panel → Add or Remove Programs. 2 In the Add or Remove Programs dialog box, select Dell OpenManage for CA NSM and click Remove. The Uninstall Dell OpenManage Connection window appears.
Uninstalling the Connection in a Distributed Environment While uninstalling the Connection in a distributed environment, perform the following steps: 1 Uninstall the EM component. This removes all the MRAs created during the installation of the EM component. 2 Uninstall the DSM component. This removes the policy files and .wvc files. However, Dell agent classes and objects are not removed from the MDB during the uninstallation of the DSM component. 3 Uninstall WV component.
Installing and Uninstalling the Connection
4 Using the Connection Overview To enhance the management capabilities that you can perform on Dell systems, the Connection integrates with a suite of systems management applications. DSM and WV Classes Table 4-1.
Discovering Dell Systems During CA NSM's discovery process, systems that have Dell agents installed are discovered, but not classified. The Connection polls all discovered systems in the NSM database, and those systems with Dell agents installed respond with the health status information. The DSM and WV components proactively poll each agent and change the color of the icon to indicate the status of the agent: • A green icon indicates a normal status.
Figure 4-1. Tree View of the Classification Managing Dell Systems When discovered, Dell systems can be managed using the various Dell systems management applications such as the Dell OpenManage Server Administrator and Dell OpenManage Storage Management Service. Dell systems are not differentiated from other systems in the NSM Map; however, the Dell systems management launch points are identified with unique icons in the Unispace window or the Topology Browser as shown in Table 4-2.
The various systems management applications can be launched from the right-click menu. Table 4-2.
Dell OpenManage Storage Management Service Server Administrator Storage Management Service provides storage management information in an integrated graphical view. It enables you to view the status of local and remote storage attached to a managed system and, obtains logical and physical information about attached storage devices from the managed system. For more information, see the Dell OpenManage Storage Management User's Guide on the Dell Support site at support.dell.
NOTE: Server Administrator Storage Management Service traps are logged in the System Administrator Alert log. For DellPET events, Server Administrator embeds the host name into the trap, so that it is appended to the event message, enabling the user to determine which system has generated the alert. See the Event Message Formats section for sample messages.
Table 4-3. Standard Event Message Format Event Message Type Scenario Format Example Standard event Server message format Administrator may send this message to the CA NSM Enterprise Management Console as a result of a system board fan threshold change from warning to normal.
Table 4-3. Standard Event Message Format (continued) Event Message Type Scenario Format Example Standard event message format for RACs (out-of-band) RAC may send this message to the CA NSM Enterprise Management Console.
Table 4-3. Standard Event Message Format (continued) Event Message Type Scenario Standard event message format for DellPET Standard event message format for DellOOBDevice Format Example Dell:BMC BMC PET Trap Agent:BMC Unknown Dell Event ID: serverHostNa me: DellOOB devices such as DRAC4, 5, MC, iDRAC may send this message to the CA NSM Enterprise Management Console.
Using the Connection
5 Error Messages Table 5-1 lists the error messages that may be displayed while using the Connection and the actions that you can take to resolve them. Table 5-1. Connection Error Messages Error Message Cause Action CA NSM installation is not found. Setup cannot continue. The Connection installer is unable to detect the installation of CA NSM version 11.1 SP2/11.2 CUM1. Install CA NSM version 11.1 SP2/11.2 CUM1 before proceeding with the installation of the Connection version 3.3.
Table 5-1. Connection Error Messages 36 Error Message Cause Action Unable to connect to system.. Please verify IP connectivity. The managed Node is not responding to the ping command. Check the network connectivity on the managed node. Unable to launch Server Administrator. DSM is yet to populate all information for this object. You may encounter some delay while trying to launch Server Administrator after discovery as the Server Administrator URL may take some time to be populated.
Troubleshooting and Frequently Asked Questions 6 Troubleshooting The following are some problems you may encounter while using the Connection. Dell Agents Not Discovered If you cannot locate Dell agents in the CA NSM WorldView, ensure that: • Viable network connectivity to the managed system exists by eliciting a ping response. • The Dell instrumentation is installed properly on the managed system. • SNMP is configured on the managed system.
Not Receiving Alerts If the management station is not receiving alerts, ensure that: • Viable network connectivity exists with the managed system sending the event by eliciting a ping response. • The Dell instrumentation is properly installed on the managed system. • The SNMP agent and trap services are started. • The Dell instrumentation services are started. • SNMP is configured on the managed system to send traps to the management station's IP address.
Server Administrator or Remote Access Console Not Launching If you cannot launch Server Administrator or the Remote Access Console, ensure that: • The Dell instrumentation services are started on the managed system. • The managed systems have been discovered as Dell managed systems in WorldView and Topology View. • Proxy information for the Web browser has been set correctly. • The RAC has a network connection, is connected to a power source, and it is properly configured.
SNMP Traps Displayed in Event Console in Raw Format SNMP traps will be displayed in Event Console in raw format also if they are processed by a DSM policy. This duplicate display should be prevented by configuring the Event Management trap daemon. Note the syntax differs depending on the NSM version. NSM r11.1 SP2 File: \caiuser\catrapd.cfg # ignore Dell agent traps *:*:*:*:1.3.6.1.4.1.674.10892.* ignore *:*:*:*:1.3.6.1.4.1.674.10893.* ignore NSM r11.2 CUM1 File: \caiuser\catrapd_ipv6.
Unable to Launch Management Consoles DSM might not have populated the URL information. URL information will be populated In the next poll cycle and should be able to launch the management consoles. Dell OpenManage Server Administrator Agents Property BMCIP Not Populated and Has Value "Not Set" DSM might not have populated the BMCIP information or the Managed Node does not have Baseboard Management Controller (BMC). DSM will try to fetch and populate the BMCIP (if supported) during the next poll cycle.
6 Are virtualization Operating Systems(OS) supported? No, Virtualization OSs are not supported. 7 Can I open the consoles on different browsers? No, the consoles cannot be opened on different browsers. You must use the same browser to open them. 8 What happens if I move one modular system from one chassis to another? You have to delete the object in NSM and re-discover the node so that the node is grouped appropriately.
Glossary The following list defines or identifies technical terms, abbreviations, and acronyms used in this document. BMC Acronym for baseboard management controller. BMC supports the industrystandard Intelligent Platform Management Interface (IPMI) specification, enabling the remote configuration, monitoring, and recovery of systems. Business Process View (BPV) A tool used for grouping managed objects.
Distributed State Machine (DSM) The CA NSM® component that discovers and monitors agents, as well as formats traps for agents. DSM provides the information to the WorldView tool.
NSM Abbreviation for CA's network and systems management product. PET Acronym for platform event trap. An alert, error, or system message from a server reporting an exception in a server, for example, a device failure or a threshold violation. PET is defined by the Alert Standard Format (ASF), an industry standard specification developed by the Distributed Management Task Force (DMTF) that defines methods for alerting and for remote system control, targeted for operating system absent environments.
trap An alert, error, or system message from a server reporting an exception in a server, for example, a device failure or a threshold violation. WorldView (WV) The CA NSM component that launches systems management applications and displays subsystem status. WorldView contains the Common Object Repository, where managed objects are stored.
