Dell OpenManage Connection Version 3.
Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. ___________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Introduction . Overview . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . 8 . . . . . . . 8 What's New in OpenManage Connection v3.4 Systems Management Software Supported . 2 Using the OpenManage Connection Overview . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . . 9 OpenManage Connection Components Agents and Classes . . . . . . . . . . . . . . . . . .
3 Error Messages . 4 Troubleshooting and Frequently Asked Questions . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . 19 . . . . . . . 21 . . . . . . . . . . . . . . . . . . . . . 21 . . . . . . . . . . . . 21 . . . . . . . . . . . . . . . . 22 Dell Agents Not Discovered Not Receiving Alerts Server Administrator or Remote Access Console Not Launching . . . . . . . . . . . . . . . Dell Systems Not Found Under Dell Managed Systems Business Process View (BPV) . . .
Related Documentation and Resources . . . . . . . . . . . . . . . . . . . . . . . . 29 Other Documents You May Need . . . . . . . . . . . . 29 Obtaining Technical Assistance . . . . . . . . . . . .
Contents
1 Introduction Overview This guide is intended for users who manage Dell devices using Dell OpenManage Connection for Computer Associates (CA) Network and Systems Management (NSM) r11.1 SP2, CA NSM r11.2 CUM1, CA NSM r11.2 SP1, and CA NSM r11.2 SP2(hereafter, referred to as the OpenManage Connection.) The OpenManage Connection is a systems management integration tool that extends the management of Dell PowerEdge and PowerVault systems to the users of CA NSM.
What's New in OpenManage Connection v3.4 • Support for CA NSM r11.2 SP1, and CA NSM r11.2 SP2 • Additional support for OpenManage version 6.2 to 6.5 (with existing support for OpenManage version 6.1) • Support for autogrouping modular iDRAC under DellOOB • Support for upgrade from OpenManage Connection version 3.3 to OpenManage Connection version 3.4 Systems Management Software Supported The following table lists the Dell agents and versions supported in OpenManage Connection version 3.4: Table 1-1.
2 Using the OpenManage Connection Overview To enhance the management capabilities that you can perform on Dell systems, the OpenManage Connection integrates with a suite of systems management applications. OpenManage Connection Components The OpenManage Connection consists of the following three components; Distributed State Machine (DSM), WorldView (WV), and Enterprise Management (EM).
Device Class and Device Class Name The following table lists the device and device class names supported in OpenManage Connection version 3.4: Table 2-2. Device Class and Device Class Name Device Class Device Class Name Dell Out-of-band device DellOOB Discovering Dell Systems During CA NSM's discovery process, systems that have Dell agents installed are discovered, but not classified.
Monolithic Systems Expand Monolithic Systems to display the monolithic systems. NOTE: The OpenManage Connection also dynamically creates Business Process Views called Dell Managed Systems and populates it with each discovered system that has Dell agent(s). NOTE: Dell devices are displayed either by the system name or by the IP address. The figure below displays a tree view of the classification. Figure 2-1.
Monitoring Dell Systems After the Dell devices are classified, periodic health polling happens in regular intervals for devices having Dell Agents. During the health poll, the global status of the Dell agents are fetched and reflected in the CA NSM console. The DSM and WV components pro-actively poll each agent and change the color of the icon to indicate the status of the agent. Table 2-3 lists the icons that indicate the health status of the Dell agents. Table 2-3.
Processing SNMP Traps From Dell Devices The Dell OpenManage Connection processes the traps that are generated by the Dell agents; OMSA, OMSS, and RAC. The platform event traps also gets processed by the OpenMange Connection. The DSM component of the OpenManage Connection is responsible for formatting the traps. Enterprise Management (EM) Server Administrator generates event traps, which update the status of a given system by changing the related systems management application icon color.
Table 2-4. Standard Event Message Format Event Message Scenario Type Format Example Standard event Server message format Administrator may send this message to the CA NSM Enterprise Management Console as a result of a system board fan threshold change from warning to normal.
Table 2-4.
Table 2-4.
Launching the Console When classified, you can monitor Dell Systems using the various Dell systems management applications such as the Dell OpenManage Server Administrator, Dell OpenManage Storage Management Service, and Dell Remote Access Controller. Dell systems are not differentiated from other systems in the NSM Management Command Center (MCC) view; however, the Dell systems management launch points are identified with unique icons in the Unispace window or the Topology Browser.
Table 2-5. WV Agents: Additional Information Agent Applications Launched Server Administrator Server Administrator Web console Storage Management Service Server Administrator WV Icon CA NSM Explorer Icon DRAC/CMC RACs allow you to remotely manage and monitor your system even when the system is down. The DRAC 5, and iDRAC 6 are systems management hardware and software solutions designed to provide remote management capabilities for Dell PowerEdge systems.
3 Error Messages Table 3s-1 lists the error messages that may be displayed while using the OpenManage Connection and the actions that you can take to resolve them. Table 3-1. Connection Error Messages Error Message Cause Action CA NSM installation is not found. Setup cannot continue. The OpenManage Connection installer is unable to detect the installation of CA NSM r11.1 SP2, CA NSM r11.2 CUM1, CA NSM r11.2 SP1 or CA NSM r11.2 SP2. Install CA NSM r11.1 SP2, CA NSM r11.2 CUM1, CA NSM r11.
Table 3-1. Connection Error Messages 20 Error Message Cause Action Please select a Feature. You have not selected the DSM, WV, or EM component during installation of the OpenManage Connection. Select one or more of the OpenManage Connection components and proceed with the installation. For more information, see the see the Dell OpenManage Version 3.4 for CA NSM Installation Guide. Unable to launch Management console. DSM is yet to populate all information for this object.
Troubleshooting and Frequently Asked Questions 4 Troubleshooting The following are some problems you may encounter while using the OpenManage Connection. Dell Agents Not Discovered If you cannot locate Dell agents in the CA NSM WorldView, make sure that: • Network connectivity to the managed system exists; confirm by eliciting a ping response. • The Dell OpenManage Server Administrator (OMSA) is installed and running on the managed system. • SNMP is configured on the managed system.
Not Receiving Alerts If the management station is not receiving alerts, ensure that: • Network connectivity to the managed system exists; confirm by eliciting a ping response. • The Dell OpenManage Server Administrator (OMSA) is installed and running on the managed system . • The SNMP agent and trap services are initiated on the managed system. • The OpenManage Server Administrator (OMSA) services are initiated on the managed system.
• If the RAC alerts are still not displayed, examine EM Message Records to ensure that the messages are successfully imported. If no Dell Remote Access messages exist, perform the following: a Open command prompt. b Run the command; CCS(root)\WVEM\bin directory\RACEvents.txt c Execute the opreload command in the EM message console as per the preceding instructions.
DRAC/CMC Not Grouped After Installing the OpenManage Connection Unlike Modular/Monolithic Server If DRAC/CMC devices are discovered before installing the OpenManage Connection, these devices are classified as Unclassified_TCP class. The DRAC/CMC policy files are run on the devices of type DellOOBDevice. Run reclass utility from the command line after installing the OpenManage Connection.
SNMP Traps From DRAC Devices Not Translated on EM Console After Installing OpenManage Connection EM Component 1 Verify that SNMP trap processing is turned ON at the management console so that you can receive the SNMP traps. 2 To turn on the SNMP trap processing, select Enterprise Management ConfigurationSettingsSNMP Trap Server Activated, and set the value to ON.
Console Launch is Not Working for iDRAC 6 Modular Device After Changing the HTTPS Port Number Console launch fails after changing the port number of iDRAC for iDRAC 6 modular device. Console launch will work after changing the port number in the MCC console. To change the port number : 1 In the MCC console go to Topology Views, and select the iDRAC device. 2 Select PropertiesOthers. 3 Change the value for the property URLName with appropriate https port number of the system.
5 What should I do if the images are not displayed in MCC properly? Before installing the OpenManage Connection, close all the applications. Also, wait until awservices are up and running after installing the OpenManage Connection. For more information, refer CA NSM Diagnostics Guide. 6 Are virtualization Operating Systems(OS) supported? No, Virtualization OSs are not supported. 7 Can I open the consoles on different browsers? No, you cannot open the consoles on different browsers.
Troubleshooting and Frequently Asked Questions
Related Documentation and Resources 5 This chapter gives the details of documents and references to help you work with the Dell OpenManage Connection version 3.4 for CA NSM. Other Documents You May Need Besides this guide, you may need to refer to the following guides available at support.dell.com/manuals: • The Dell OpenManage Server Administrator’s User’s Guide provides information about using Dell OpenManage Server Administrator and server instrumentation.
• The Dell Remote Access Controller 5 User's Guide provides complete information about installing and configuring a DRAC 5 controller and using a RAC to remotely access an inoperable system. • The Dell Chassis Management Controller Firmware User Guide provides complete information about configuring and using the Chassis Management Controller, which provides remote management capabilities and power control functions for Dell M1000e chassis systems.
