Dell EMC OpenManage Enterprise SupportAssist version 1.0 Security Configuration Guide December 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Preface........................................................................................................................ 4 Scope of document............................................................................................................................................................. 4 Audience................................................................................................................................................................................
1 Preface As part of an effort to improve its product lines, Dell EMC periodically releases revisions of its software and hardware. Some functions that are described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information about product features. Contact your Dell EMC technical support professional if a product does not function properly or does not function as described in this document.
2 Deployment models You can download and install OpenManage Enterprise SupportAssist plug-in from dell.com (online) or from an already downloaded package in a network share (offline). You can configure this setting in OpenManage Enterprise (Application Settings > Console and Plugins > Update Settings). For more information about how to configure update settings, see Dell EMC OpenManage Enterprise User's Guide.
3 Product and Subsystem Security Topics: • • • • • • • • • Security controls map Access control Login security settings User and credential management RBAC privileges Data security Cryptography Auditing and logging Serviceability Security controls map The following figure describes the OpenManage Enterprise SupportAssist security controls map. Access control Access control settings provide protection to the resources against unauthorized access.
Failed login behavior For failed login behavior, see the section "Set the login security properties" in Dell OpenManage Enterprise User's Guide. Emergency user lockout For emergency user lockout behavior, see the section "Ending user sessions" in Dell OpenManage Enterprise User's Guide. User and credential management For information about the user and credential management, see Dell EMC OpenManage Enterprise User's Guide.
from collecting device identification information, see the section "Enable or disable collection of identity information" in Dell EMC OpenManage Enterprise SupportAssist User's Guide. The SupportAssist maintenance mode functionality suspends the alert processing and automatic case creation capability of SupportAssist, thereby preventing the creation of unnecessary support cases during an alert storm or a planned maintenance activity.
4 Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2.
5 Accessing support content from the Dell EMC support site Access supporting content related to an array of systems management tools using direct links, going to the Dell EMC support site, or using a search engine. ● Direct links: ○ For Dell EMC Enterprise Systems Management and Dell EMC Remote Enterprise Systems Management—https:// www.dell.com/esmmanuals ○ For Dell EMC Virtualization Solutions—https://www.dell.com/SoftwareManuals ○ For Dell EMC OpenManage—https://www.dell.
