Release Notes

ManualsBrandsDell ManualsActive System ManagerOpenManage Enterprise SupportAssist

Rev. A00

October 2020

Dell EMC OpenManage Enterprise

SupportAssist Version 1.0 Release Notes

Topics:

• Priority and recommendations

• Compatibility

• What is new

• Known issues

• Installation instructions

• Contacting Dell

• Copyright

Current Version

1.0

Previous Version

This is the first release of Dell EMC OpenManage Enterprise SupportAssist.

Release summary

Dell EMC OpenManage Enterprise SupportAssist is a plugin to the Dell EMC OpenManage Enterprise console that enables

proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus

entitlements. OpenManage Enterprise with SupportAssist provides a single, unified solution for your complete device lifecycle

management and proactive and predictive support experience. SuppportAssist improves the data center efficiency by enabling

the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell EMC Technical Support, and

improving the turnaround and downtime in resolving the hardware issues.

The key benefits of SupportAssist are:

● Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases

automatically to Dell EMC.

● Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell EMC.

● Improves productivity by replacing manual routine operations with automated support.

● Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive

measures to avoid data loss in future.

● Expedites dispatch process.

When an issue is detected, SupportAssist collects and uploads the system information required for troubleshooting an issue. The

collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support

experience. SupportAssist also provides predictive support and reporting by using the periodic hardware telemetry collections.

The periodic collections enable Dell EMC to perform advanced analytics, predict future failures, and inform you about the due

time to back up and resolve failures in advance.

Summary of content (5 pages)

PAGE 1
Rev. A00 October 2020 Dell EMC OpenManage Enterprise SupportAssist Version 1.0 Release Notes Topics: • • • • • • • Priority and recommendations Compatibility What is new Known issues Installation instructions Contacting Dell Copyright Current Version 1.0 Previous Version This is the first release of Dell EMC OpenManage Enterprise SupportAssist.
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Priority and recommendations Dell EMC recommends the customer to review specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may or may not apply to your environment.
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An unsupported device model "Dell EMC AX-640" also appear under SupportAssist managed devices. For these devices, collections may fail. Resolution: None Issue 5 Description: When you place one or more devices in SupportAssist maintenance mode, the Maintenance group health status does not reflect the roll up status of the devices immediately.
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For information about installing OpenManage Enterprise SupportAssist, see Dell EMC OpenManage Enterprise SupportAssist User's Guide available at OpenManage Enterprise SupportAssist page in support site. For information about minimum requirements for installing OpenManage Enterprise SupportAssist, see Dell EMC OpenManage Enterprise SupportAssist Support Matrix available at OpenManage Enterprise SupportAssist page in support site.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.