Dell EMC OpenManage Enterprise SupportAssist Version 1.1 Support Matrix June 2021 Rev.
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Contents Chapter 1: About OpenManage Enterprise SupportAssist.............................................................. 4 Chapter 2: Minimum requirements for installing and using OpenManage Enterprise SupportAssist ........................................................................................................................... 5 Recommended additional hardware requirements......................................................................................................
1 About OpenManage Enterprise SupportAssist Dell EMC OpenManage Enterprise SupportAssist is a plugin to the Dell EMC OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with SupportAssist provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience.
2 Minimum requirements for installing and using OpenManage Enterprise SupportAssist The following sections describe the minimum hardware and networking requirements for installing and using SupportAssist.
○ https://esrs3-coredr.emc.com ● The local system must be able to connect to the following destinations: ○ https://www.dell.com/Identity/global/Login/4882e093-b07c-4465-aa69-2c5c21efdff1? redirectUrl=http%3A%2F%2Flocalhost%2Fsupportassist&instanceId=1837165310%3Fc%3Dus&l=en&feir=1— for TechDirect Integration ○ https://downloads.dell.com/ NOTE: During registration, SupportAssist verifies connectivity to the Internet by trying to connect to http:// www.dell.com, and then gets redirected to https://www.dell.
Table 4. Network ports required for collecting system information (continued) Device Protocol for collection Port ● REST protocol is used to send and receive information from SupportAssist.
3 Supported Dell EMC PowerEdge servers To collect system information from the device, OpenManage Server Administrator (OMSA) must be installed and running on the managed PowerEdge devices. Table 5. Supported Dell EMC PowerEdge servers PowerEdge servers Case creation Automatic collection of system information Latest supported iDRAC firmware versions 12th generation of PowerEdge servers M420 Yes Yes 2.65.65.65 M520 Yes Yes 2.65.65.65 M620 Yes Yes 2.65.65.65 M820 Yes Yes 2.65.65.
Table 5. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Case creation Automatic collection of system information Latest supported iDRAC firmware versions R930 Yes Yes 2.75.75.75 M630 Yes Yes 2.75.75.75 M830 Yes Yes 2.75.75.75 T130 Yes Yes 2.75.75.75 T330 Yes Yes 2.75.75.75 T430 Yes Yes 2.75.75.75 T630 Yes Yes 2.75.75.75 iDRAC9 based PowerEdge servers C6420 Yes Yes ● 4.20.20.20 ● 4.22.00.00 C4140 Yes Yes ● 4.20.20.20 ● 4.22.00.
Table 5. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Case creation Automatic collection of system information Latest supported iDRAC firmware versions R750 Yes Yes 4.40.20.00 R750xa Yes Yes 4.40.20.00 R7415 Yes Yes 4.20.00.00 R7425 Yes Yes 4.20.00.00 R7515 Yes Yes 4.32.20.00 R7525 Yes Yes 4.32.20.00 R840 Yes Yes ● 4.20.20.20 ● 4.22.00.00 R940 Yes Yes ● 4.20.20.20 ● 4.22.00.00 R940XA Yes Yes ● 4.20.20.20 ● 4.22.00.00 T140 Yes Yes 4.22.00.
4 Supported Dell EMC PowerEdge XE servers Table 6. Supported Dell EMC PowerEdge XE servers PowerEdge XE Servers Case creation Automatic collection of system information Latest supported iDRAC firmware versions XE2420 Yes Yes 4.40.10.00 XE7420 Yes Yes 4.40.10.00 XE7440 Yes Yes 4.40.10.00 XE8545 Yes Yes 4.22.00.
5 Supported Dell EMC Chassis Table 7. Supported Dell EMC Chassis PowerEdge chassis devices Case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version PowerEdge M1000e Yes Yes SSH2 22 6.21 PowerEdge MX7000 Yes Yes REST 443 1.30 PowerEdge FX2 or PowerEdge FX2s Yes Yes SSH2 22 2.30 PowerEdge VRTX Yes Yes SSH2 22 3.
6 Support for OEM devices For Dell EMC OEM-ready devices (either re-branded or de-branded Dell EMC hardware) discovered in OpenManage Enterprise, all the SupportAssist functionality is supported, such as automatic case creation, automatic data collection, and ProSupport Plus reports.
7 Supported operating systems on managed nodes Table 8. Supported operating systems on managed nodes Hypervisors Case creation Automatic collection Collection protocol of system information ESXi 6.7 U3 Yes Yes SSH and VMware SDK 22 and 443 ESXi 7.0.U1 Yes Yes SSH and VMware SDK 22 and 443 ESXi 7.1 Yes Yes SSH and VMware SDK 22 and 443 Red Hat Enterprise Linux 7.8 Yes Yes SSH 22 Red Hat Enterprise Linux 7.9 Yes Yes SSH 22 Red Hat Enterprise Linux 8.
