Users Guide

• Change alert management rule
Alert management—View alerts and the
corresponding OpenManage Enterprise events
Dell EMC OpenManage Integration with ServiceNow provides the capability to group the events retrieved from OpenManage Enterprise
based on the hardware resource of the target node.
To view the alerts:
1 In the Navigation lter, enter Dell EMC OpenManage Integration, and then under OME Inventory/ Event Sync, select
Alerts.
On the Alerts page, the alerts created by ServiceNow are listed. The alerts are created for the events retrieved from OpenManage
Enterprise and grouped based on the hardware resource.
2 Under the Number column, select an alert to view more details.
The Severity eld displays the alert severity and the Resource eld displays the hardware resource of the target node considered for
the grouping by ServiceNow. The Task eld displays the associated incidents created by ServiceNow. For more information about
viewing the incidents, see Incident management—View and manage incidents created for the OpenManage Enterprise events.
3 To view the corresponding events, under Related Links, select the Events tab.
For more information about the alert management features provided by ServiceNow, see the Alert Management module in the
ServiceNow instance.
Incident management—View and manage incidents
created for the OpenManage Enterprise events
Dell EMC OpenManage Integration with ServiceNow provides the capability to view and manage the incidents created for the alerts. For
the alerts in critical and warning states, ServiceNow creates corresponding incidents.
To view and manage the incidents:
1 In the Navigation lter, enter Dell EMC OpenManage Integration, and then under OME Inventory/ Event Sync, select
Incidents.
Inventorying and monitoring PowerEdge servers
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