Owner's Manual

ManualsBrandsDell ManualsSoftwareDell OpenManage IT Assistant Version 8.7

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DELL(TM) OPENMANAGE(TM) IT ASSISTANT VERSION 8.7 README

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Version - 8.7

Release Date - July 2010

NOTE: Dell OpenManage Systems Management software, including

IT Assistant and its documentation, is available on the "Dell

Systems Management Tools and Documentation" DVD and on the Dell

Support website at "support.dell.com."

IT Assistant provides a central point of access to monitor and manage

systems on a local area network (LAN) or the wide area network (WAN).

By allowing an administrator a comprehensive view across the

enterprise, IT Assistant can increase system uptime, reduce

repetitive tasks, and prevent interruption in critical business

operations.

This file contains updated information for your "Dell OpenManage

IT Assistant User's Guide" and any other technical documentation

included with IT Assistant.

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CONTENTS

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This file contains the following sections:

* Criticality

* Compatibility/Recommended Requirements

* Release Highlights

* Installation

* User Notes

* Known Issues

* Documentation Errata

* Third Party Disclaimer

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CRITICALITY

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2 - Recommended

Dell recommends applying this update during your next scheduled

update cycle. The update contains feature enhancements or changes

that will help keep your system software current and compatible with

Summary of content (21 pages)

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###################################################################### DELL(TM) OPENMANAGE(TM) IT ASSISTANT VERSION 8.7 README ##################################################################### Version - 8.7 Release Date - July 2010 NOTE: Dell OpenManage Systems Management software, including IT Assistant and its documentation, is available on the "Dell Systems Management Tools and Documentation" DVD and on the Dell Support website at "support.dell.com.
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other system modules (firmware, BIOS, drivers, and software).
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System documentation. --------------------------------------------------------------------Recommended Minimum Hardware Configuration for IT Assistant (by Enterprise Size) --------------------------------------------------------------------Small (up to 500 Managed Systems): - Processor: 1 processor (1.
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--------------------------------------------------------------------Additional Software Required to Run Some Features of IT Assistant --------------------------------------------------------------------* For Dell/EMC storage arrays, ensure your array is FLARE(R) version 19 or above. You should also install Navisphere(R) Secure CLI (version 19 or above) on your management station. NOTE: This CLI software is part of the IT Assistant install.
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7.0, and then apply version 8.7 as an upgrade. NOTE: During an upgrade from version 6.x of IT Assistant to version 7.0, the installation will preserve the following settings: (a) Global configuration settings (b) Discovery configuration settings (c) Event Stored actions Any other database information such as custom groups, custom event filters, or event categories will not be migrated because the database schema is not compatible with earlier versions of IT Assistant.
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password as a command-line parameter to Plink. NOTE: This occurs only on the IT Assistant management station. Passwords are always encrypted when transferred to the managed system. If passing passwords through the command line on the IT Assistant management station is of concern, you can configure the updates to use RSA keys instead of passwords. A blank password in IT Assistant will trigger SSH authentication using the RSA keys.
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system2_fred_privatekey.ppk 4. Copy "sshconfig.pro" to the bin folder of IT Assistant. By default, this folder is located at: "C:\Program Files\Dell\SysMgt\ITAssistant\bin directory NOTE: A blank password in IT Assistant triggers SSH authentication using the RSA keys instead of using passwords. IT Assistant then attempts to find the entry in the "sshconfig.pro" file. If IT Assistant finds the system and user or global key in "sshconfig.pro", it uses the ".
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Current Version, Patch Version, and Patch Level. The patch level indicates the severity of the update. --------------------------------------------------------------------Modular Disk Storage Manager --------------------------------------------------------------------You must install DirectX 8.1 on the system to run IT Assistant with the Modular Disk Storage Manager on Windows 2000 Server.
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For more information on connecting through the Windows firewall, see Microsoft's MSDN website for Platform SDK: Windows Management Instrumentation (Connecting through Windows Firewall) at "http://msdn.microsoft.com/en-us/library/aa389286(VS.85).aspx" "http://support.microsoft.com/kb/875605" For Windows Server 2008 onwards, see the following link: "http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx" [312918] * When running Firefox on Red Hat(R) Enterprise Linux(R) versions 3.0 and 4.
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Using the "View | Reload" (Ctrl + R) command in Mozilla results in unpredictable behavior. IT Assistant may reload in some cases, but at other times you may see the following message: "An instance of the IT Assistant console is already running on this device." To address this issue, close the browser session and open a new session. [132635] * When the name resolution on an IP address to a host name fails using DNS, IT Assistant attempts to resolve the name using the NetBIOS name query.
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3. Close the browser and restart IT Assistant to implement the new settings. On Linux systems, similar issues may occur if the selected system font size is too large. To correct this issue, select smaller fonts ("Start"-> "Preferences"-> "Fonts") and restart the application. [102193] * To disable mnemonics at the operating system level, close and restart the IT Assistant browser session. Doing so allows the JRE to re-load and implement the new settings.
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data. [133161] For more information on this issue, see bug ID:4762705 on "http://bugs.sun.com." * "Device Name" is a default field and is present in all reports. [134260] * For Remote Access Controllers (RACs) that have instrumentation installed and that are running on the host operating system, the RAC IP addresses are shown in the "RACDevice" table. [134365] * If the intensity of an alert storm increases beyond 5 traps per second, it could take IT Assistant several minutes to process all the alerts.
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IT Assistant will display two devices after the next discovery cycle. One device will display the old IP address and status as Power Down, while the other will display the new IP Address. This problem is likely to affect systems that have DNS-DHCP IP addressing and for which the IP addresses frequently change. A workaround to eliminate duplicate device is to delete the device with the old IP address.
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* If you are managing a Dell/EMC AX100i (iSCSI) array, see the EMC PowerLink website and view the information in the Knowledge Base article emc136753 for obtaining a FLARE patch. This patch will fix an issue with discovering the AX100i devices. * NIC information is not displayed in the device details screen for Dell/EMC arrays. Use Navisphere Manager to view these details.
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Restart /etc/init.d/snmpd. [81249] * For IPMI-based discovery or inventory, the maximum length for the host operating system name is 62 characters. Any character beyond that limit will be truncated. [91210] * Initialization of ML6000 may take a few minutes to give accurate information on the slot count/drive count on IT Assistant.[66838] * You may experience problems while performing resource-intensive operations in IT Assistant if you keep the same browser session open for a couple of days.
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UI and re-open it. [102193,163732] * Power monitoring agent shows unknown status for devices if you have selected only the Peak Amperage or Peak Power counters for the task running on these devices. [171464] * By default, root login through SSH is not enabled on VMware ESX Servers. As a result, all IT Assistant tasks that use the root account would fail. To enable the SSH root login on the ESX Server, set the option "PermitRootLogin=YES" in "/etc/ssh/sshd_conf" file.
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This issue can be overcome by restarting the DSM IT Assistant Connection Service. [174323] * If the CPU throttles, the following message in the Hardware System Event Log (SEL) will be displayed with an unknown severity: System Board Power Optimized: Performance status sensor for System Board, unknown event. This would be displayed in the "Hardware Logs" tab when you select the system in the Devices view.
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on a Microsoft® Hyper-V Server or Microsoft® Windows Server 2008 Enterprise servers [230058]. * The IT Assistant alerts will not be processed for about an hour if you upgrade to IT Assistant 8.7 on a management station running on certain time zones such as "AUS Eastern Standard Time," "Tasmania Standard Time" and so on. This will affect only those alerts that are: 1. already there in IT Assistant 2. received within an hour before upgrading to IT Assistant 8.7.
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to select box type the user or group name" to which you want to assign the user right and click "Ok." 5. Click "Ok" again and double-click "Replace a process level token" in the "Details" pane. 6. Click "Add User or Group" and in the "Enter the object names to select box type the user or group name" to which you want to assign the user right and click "Ok".[239550] * Launching IT Assistant on two or more tabs in a single browser window is not supported.
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address of the managed system. [390431] ##################################################################### THIRD PARTY DISCLAIMER ##################################################################### The following disclaimer applies to the "TreeTable" control code in IT Assistant: Copyright 1997, 1998 Sun Microsystems, Inc. All Rights Reserved.
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Enterprise Linux" are registered trademarks of Red Hat, Inc.; "EMC," "Flare," and "Navisphere" are registered trademarks of EMC Corporation; "Java" and "JRE" are trademarks of Sun(TM) Microsystems. VMware is a trademark and ESX Server is a trademark of VMware Inc.; Citrix is either a registered trademark or trademark of Citrix Systems, Inc. in the United States and/or other countries.; Firefox is a registered trademark of Mozilla.