DELL OPENMANAGE IT ASSISTANT Version 8.9.
IT Assistant has been declared "End Of Life”: 01 Jan 2013 Dell System Management (OpenManage) 7.2 is the last version supporting IT Assistant (ITA). Starting Systems Management 7.2, the availability of IT Assistant on the System Management Tools and Documentation (SMTD) DVD is removed. There are no future versions planned for ITA. We recommend using Dell OpenManage Essentials (OME) as replacement for ITA. You can directly upgrade your existing ITA to OME.
• • • • • • Red Hat Enterprise Linux 6.0 ESX 4.0 Update 2 ESX 4.1 Update 1 ESXi 4.0 Update 2 ESXi 4.1 Update 1 Windows Server 2008 HPC Edition Server R2 NOTE: You must also install the required Dell OpenManage software from the OpenManage product suite to discover and manage devices. 3. Now, you can launch the warranty support site and view the current warranty information. 4.
NOTE: IT Assistant can be installed on Dell systems running Windows 2008 R2 x64 and Windows 7.0 x64 operating systems with WOW64 component enabled. NOTE: On 64 bit operating systems with WOW64 component, IT Assistant can be launched only in 32-bit Web browsers. NOTE: If you have a problem when launching any URL using an IPv6 Link Local address, see the browser and/or Operating System documentation.
(b) Discovery configuration settings (c) Event Stored actions Any other database information such as custom groups, custom event filters, or event categories is not migrated because the database schema is not compatible with earlier versions of IT Assistant. To save this information, back up your original database before upgrading. Upgrade from IT Assistant 7.0 to IT Assistant 8.9.1 3. Upgrade from IT Assistant 7.0 to IT Assistant 8.9.1 If you have changed the data that was pre-populated as part of the 7.
To create RSA keys, perform the following steps: NOTE: It is assumed that you are running an SSH2 server and are using the RSA2 keys. 1. Run PuTTYgen (or your preferred mechanism) for generating public/private key pairs. You can save your private keys (".ppk" files)to any location on your system. The following is a sample public key that you would put in a file that you create called "authorized_keys2 for RSA2 keys.
Reports When you install IT Assistant, an in-built utility generates a report on the applicable software updates on the systems that IT Assistant discovered. This report is generated by comparing the versions of the packages/bundles imported into the IT Assistant repository (in the Software Updates) and the versions installed on the managed systems. The utility is present under the folder "" and is named "itacompliance.vbs".
Open Issues and Resolutions • • • • • The processor count in IT Assistant will differ for managed systems that contain processors with multiple cores or Hyper Threading enabled. The count differs based on whether the managed system is discovered using the CIM or SNMP protocol. The systems discovered using SNMP will report physical processors, and the systems discovered using CIM will report logical processors. IT Assistant can receive and process alerts from systems with IPv4 address format.
• • • • • • • • • To regain the application focus, click outside the context of the browser in which IT Assistant is running, and then click back within the IT Assistant user interface (UI). [146975] The preference and help pages on the IT Assistant browser will be active only after IT Assistant has loaded completely.
• • • • • • • • • • IT Assistant does not work well with operating system schemes that use very large fonts (for example, various "High Contrast" schemes in Windows). Changing the display settings to use such a scheme may cause text in various parts of IT Assistant to appear incomplete or truncated. If you notice this issue, change the display properties. To change the display properties on Windows systems: 1.
• • • • • • • • • If the intensity of an alert storm increases beyond 5 traps per second, it could take IT Assistant several minutes to process all the alerts. New alerts that are received in the interim are not displayed on the UI until all the alerts in the storm are processed. Pressing "Next," "Previous," or "Refresh" on the "Alerts" page of the UI, while a constant stream of alerts is being processed by IT Assistant, may cause the counters in the "Alerts" page of the UI to fall short.
database will be detached from the database application. Run the following command manually to attach it back to the application. NOTE: The command mentioned below shows the default location of SQL Server. Use the exact path to locate the database files. EXEC sp_attach_db @dbname = 'ITAssist', @filename1 = "C:\Program Files\Microsoft SQL Server\MSSQL\Data\ ITAssist_Data.MDF", @filename2 = "C:\Program Files\Microsoft SQL Server\MSSQL\Data\ITAssist_Log.
Ensure that you retain the trapsink and the smuxpeer lines in the existing conf file. You can delete all other content. In the line containing "com2sec mynetwork...," substitute the existing address with the subnet address your management station is on. For example, if the IT Assistant system has an IP address of 143.166.29.117, then substitute it with 143.166.29.0. Make sure to retain "/24." Restart /etc/init.d/snmpd.
• For systems with a Trusted Computing Group (TCG) 1.2-compliant Trusted Platform Module (TPM) chip, software updates for BIOS will fail if all of the following are true: o The Microsoft Windows BitLocker Drive Encryption feature is enabled. o The TPM feature is set (using BIOS) to ON with Preboot Measurement.
• • • • 5. Select "Enable." 6. Close the browser and launch IT Assistant in a new browser window. [189345] Software Deployment on a managed server running Linux operating system with only Online Diagnostics tool installed will upgrade only the components of the Online Diagnostics tool. OpenManage Server Administrator components will not be installed. Running the task again will install OpenManage Server Administrator components [167175].
• • • • • • • • 4. Click "Add User or Group," and, in the "Enter the object names to select box type the user or group name" to which you want to assign the user right and click "Ok." 5. Click "Ok" again and double-click "Replace a process level token" in the "Details" pane. 6. Click "Add User or Group" and in the "Enter the object names to select box type the user or group name" to which you want to assign the user right and click "Ok".
• • While creating a "Generic Command Line" Task, “Application requires interaction with desktop" checkbox will not work and executable window will not be visible when IT Assistant is installed on the Microsoft Windows 2008 R2 system. Task will run the executable in the background. Status poll for non-virtual devices does not output results when an SNMP trap is received from the managed device.
Known limitation and workaround None Corrected Problems None Global Support For information on technical support, visit www.dell.com/contactus. Information in this document is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: The DELL logo is the trademark of Dell Inc.
