Dell OpenManage Mobile Version 1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About OpenManage Mobile....................................................................................5 Key Features...........................................................................................................................................5 2 Setting Up OpenManage Mobile........................................................................... 7 Installing OpenManage Mobile......................................................................................................
9 Managing Password............................................................................................... 31 Retrieving Forgotten Password.......................................................................................................... 32 Changing OpenManage Mobile Password.........................................................................................33 Disabling OpenManage Mobile Password.........................................................................................
About OpenManage Mobile 1 OpenManage Mobile is a systems management application that enables you to monitor your datacenter from an Android mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles 1.3 or later and/or integrated Dell Remote Access Controllers (iDRACs) 7 or later. It provides OpenManage Essentials alerts to your mobile device and enables you to troubleshoot your hardware in case of emergencies.
Setting Up OpenManage Mobile 2 This chapter provides information about installing and starting OpenManage Mobile. Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • Ensure that you have Android version 4.0.3 or later on your mobile device. • Ensure that you have access to Google Play Store Application on your Android device. • To receive alert notifications in OpenManage Mobile on Android version 4.0.3, you must have a Google account registered on your device.
Managing OpenManage Essentials Console 3 This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile. Adding an OpenManage Essentials Console Prerequisites to add an OME: • Ensure that you have OpenManage Essentials version 1.3 or later. • Ensure that you have VPN or internal Wi-Fi access to the OpenManage Essentials network on the Android device. To add an OpenManage Essentials console: 1. Start OpenManage Mobile. 2.
5. Type the Hostname, Username, Password, Domain (if applicable), and Description (optional) of the OpenManage Essentials console. 6. To save the connection details, tap Save. The OpenManage Essentials SSL certificate is displayed. 7. Tap Yes to accept the certificate and save the OpenManage Essentials console. 8. On the next screen, select the appropriate alert filter for push notifications. NOTE: To set a custom alert filter, see OpenManage Essentials User’s Guide.
Editing the Connection Details of an OpenManage Essentials Console To edit the connection details of the OpenManage Essentials console: 1. On the OpenManage Mobile home screen, perform one of the steps: – Tap the OpenManage Essentials console you want to edit. The OpenManage Essentials dashboard is displayed. Tap the symbol. – Press and hold the OpenManage Essentials console. Tap Edit Instance. The Edit OME Connection Details screen is displayed. 2.
Managing iDRAC 4 This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile. Adding an iDRAC Prerequisites to add an iDRAC: • Ensure that you have iDRAC 7 or later with Enterprise or Express edition license. • Ensure that you have VPN or internal Wi-Fi access to the iDRAC network from the Android device. To add an iDRAC: 1. Start OpenManage Mobile. 2. If applicable, type the OpenManage Mobile password and tap Login.
7. Tap Yes to accept the certificate and save the iDRAC. The iDRAC Details screen is displayed. Editing the Connection Details of an iDRAC To edit the connection details of the iDRAC: 1. On the OpenManage Mobile home screen, perform one of the steps: – Tap the iDRAC server you want to edit. The iDRAC Details screen is displayed. Tap the symbol. – Press and hold the iDRAC server. Tap Edit Instance. The Edit iDRAC Details screen is displayed. 2.
Viewing OpenManage Mobile Home Screen 5 To view the OpenManage Mobile home screen: 1. Start OpenManage Mobile. 2. If applicable, enter the OpenManage Mobile password and tap Login. The OpenManage Mobile home screen is displayed with the list of OpenManage Essentials and iDRACs added.
Viewing OpenManage Essentials Dashboard To view the OpenManage Essentials dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate OpenManage Essentials console. The appropriate OpenManage Essentials dashboard is displayed. 2. 16 – indicates the number of devices or alerts that are critical. – indicates the number of devices or alerts that are with warning status. – indicates the number of devices or alerts that are healthy.
Viewing Devices by Health of an OpenManage Essential Console To view the devices by health of an OpenManage Essential console: 1. On the OpenManage Mobile home screen, tap the appropriate OpenManage Essentials console. 2. In the OpenManage Essentials dashboard, tap Devices by health. The All Devices screen is displayed. 3. Tap the appropriate device category (for example, RAC), and then tap to select the device you want to view.
4. Tap Software Details to view the software details of the device, tap View Hardware Log to view the hardware log, and tap View Alerts to view the alerts associated with the device. Viewing Alerts in OpenManage Essentials To view the alerts in OpenManage Essentials: 1. On the OpenManage Mobile home screen, tap the OpenManage Essentials console you want to view alerts for. 2. Tap Alerts by severity. The alerts that are associated with the selected OpenManage Essentials are displayed. 3.
Acknowledging an Alert To acknowledge an alert: 1. On the Alert Details screen, tap 2. Tap Yes to confirm. to acknowledge an alert. The alert is acknowledged, and the Alert Details screen is automatically refreshed.
Forwarding an Alert To forward an alert: 1. On the Alert Details screen, tap 2. Select the option you want to use to forward the alert details. 20 to forward an alert.
Deleting an Alert To delete an alert: 1. On the Alert Details screen, tap to delete an alert. 2. In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list screen.
Viewing iDRAC Dashboard To view the iDRAC dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. 2. Tap View Hardware Logs to view the hardware logs, and tap View Firmware Details to view the firmware details. Viewing Hardware Logs of iDRAC Console To view the hardware logs of iDRAC console: 1. In the iDRAC Details screen, tap View Hardware Logs. The Hardware Log screen is displayed. 2.
3. Tap the appropriate log entry for additional details. NOTE: Retrieving hardware logs may take a few minutes. Viewing Firmware Details of iDRAC To view the firmware details of iDRAC: • In the iDRAC Details screen, tap View Firmware Details. The Firmware Details screen is displayed.
Device Inventory You can view the following device inventory information of a server (iDRAC connection) or an OpenManage Essentials — managed device. Table 1. Device Inventory Information Description Power State Displays the power status of the device IP Address If this server was added individually, this value is the IP address used to connect to the iDRAC.
Configuring Push Notifications 6 Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console receives alerts from a monitored device. The notification appears in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive. Configuring Alert Notifications Settings To configure alert notification settings: 1.
Viewing Alerts Using Push Notifications To view the alerts using push notifications: 1. Tap the alert notification to start OpenManage Mobile. 2. If applicable, enter the OpenManage Mobile password and tap Login. The dashboard of the OpenManage Essentials console displays the newly received alert. 3. 26 Tap New alerts to view the alerts associated with the push notification.
Performing Power Control Operations 7 You can perform power control operations on a server managed by OpenManage Essentials or an iDRAC. • Performing Power Control Operations on a Server Managed by OME • Performing Power Control Operations on an iDRAC Performing Power Control Operations on a Server Managed by OpenManage Essentials For devices managed by OpenManage Essentials, power control operations are supported only on iDRACs and servers. To perform a power control operation: 1.
5. Type the Username and Password for the device, and then select the power control operation you want to perform. NOTE: The Enable All option allows you to perform a power control operation independent of the discovery protocol. Power On operation is performed through the iDRAC and all other power control operations are performed through the server host OS. NOTE: For all tasks except Power On, the server needs to be discovered in addition to the iDRAC. 6. Tap Submit.
8 Refreshing OpenManage Mobile Data for any Screen To refresh the information displayed in OpenManage Mobile: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, in some devices it is displayed as a symbol, or at the lower left corner of the screen., or at the lower right corner of the screen. 2. In the list that is displayed, tap Refresh.
Managing Password 9 To make sure that your OpenManage Mobile is secure, you can lock OpenManage Mobile by using a secret password. You can set a secret password by selecting the Enable Password option in the Settings screen. • If a password is set and you do not use the device for more than 15 minutes, OpenManage Mobile is automatically locked, and then the login page of OpenManage Mobile is displayed.
Retrieving Forgotten Password To retrieve a forgotten password: 1. Start OpenManage Mobile. The Enter Password screen is displayed. 2. Tap Forgot Password. The Forgot Password screen displays the password hint. NOTE: If you forget your OpenManage Mobile password and cannot retrieve it, it is recommended to delete all of the application data and create a new password. All the added OpenManage Essentials consoles and iDRACs will be deleted and you need to add them again to OpenManage Mobile.
Changing OpenManage Mobile Password To change the current OpenManage Mobile password: 1. Perform one of the steps/: – Start OpenManage Mobile, and tap Change Password in the Enter Password screen. – On the OpenManage Mobile home screen: 1. Tap the overflow menu. In the menu that is displayed, tap Settings. Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of the screen next to the Home button.
Disabling OpenManage Mobile Password To disable the OpenManage Mobile password: 1. On the OpenManage Mobile home screen, tap the overflow menu. 2. In the menu that is displayed, tap Settings. The Settings screen is displayed. 3. Clear the Enable Password option. A confirmation message is displayed. 4. 34 Tap Yes.
10 Viewing OpenManage Mobile Information This section provides information about viewing the OpenManage Mobile log, version, and End User License Agreement (EULA). Viewing the OpenManage Mobile Application Log To view the OpenManage Mobile application log: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, in some devices it is displayed as a symbol, or at the lower left corner of the screen., or at the lower right corner of the screen. 2.
Viewing the OpenManage Mobile End User License Agreement (EULA) To view the OpenManage Mobile EULA that was displayed during the installation: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, it can be displayed as a at the lower-left or lower-right corner of the screen next to the Home button. 2. In the list that is displayed, tap About. The OpenManage Mobile product information is displayed. 3. Tap View EULA. The OpenManage Mobile EULA is displayed.
Troubleshooting OpenManage Mobile 11 Unable to Add OpenManage Essentials to OpenManage Mobile If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds: Workarounds: • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism.
Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data. Updated Information Not Displayed in OpenManage Mobile Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC. Workaround: OpenManage Mobile uses a data cache to improve performance.
– Verify phone network connectivity: Push notification requires an internet connection on your phone or a wireless connection (that may not be available in certain areas, such as remote locations and places with poor signal). Carriers, internet service providers, and networking equipment may end the connection to Google servers if your mobile device is inactive. Notifications cannot be received until the connection is restored.
To validate the GCM token after re-inserting the SD card, do the following: a. On any screen of OpenManage Mobile, tap the overflow menu. Overflow symbol differs from device to device. For example, it can be displayed as a or at the lower-left or lower-right corner of the screen next to the Home button. symbol, b. In the list displayed, tap Settings, and then tap Refresh to refresh the GCM token. c. Edit the connections of all the OpenManage Essentials added and resubscribe to the alert filters.
Uninstalling OpenManage Mobile 12 To uninstall OpenManage Mobile: 1. Tap the Android operating system symbol. The Settings screen is displayed. 2. In Device section, tap Apps or Application Manager. 3. In the DOWNLOADED tab, tap OMM. The App info screen is displayed. 4. Tap Uninstall. 5. At the Do you want to uninstall this app? prompt, tap OK.
Related Documents and Resources 13 Other Documents You May Need In addition to this guide, you may require the following documents: • Dell OpenManage Essentials User’s Guide version 1.3. • Dell Integrated Dell Remote Access Controller 7 User’s Guide. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.
– In the Choose your Dell Software section, click the required link from the following: * Client System Management * Enterprise System Management * Remote Enterprise System Management * Serviceability Tools – To view the document, click the required product version. • Using search engines as follows: – Type the name and version of the document in the Search box.
