User's Manual

120 omconfig system assetinfo: Editing Cost of Ownership Values
Adding Support Information
Support refers to technical assistance that the system user can seek when the user desires guidance on
the proper use of a system to perform tasks. Table 7-9 shows the valid parameters for adding support
information.
Example Command for Adding Support Information
To provide a value for a support parameter, type a command of the form: omconfig system assetinfo
info=support <name=value pair 2>. For example, type:
omconfig system assetinfo info=support outsourced=true
The following message appears:
Asset information set successfully.
You can enter more than one omconfig system assetinfo command at the same time, as long as all of the
parameters for name=value pair 2 belong to the same name=value pair 1. For an example, see "Example
Commands for Adding Acquisition Information."
Table 7-9. omconfig system assetinfo info=support
Command
level 1
Command
level 2
Command
level 3
name=value pair 1 name=value pair 2 Use
omconfig
system
assetinfo
info=support
automaticfix=
<programname>
Name of any application used to
fix a problem automatically.
helpdesk=
<text>
The help desk name or contact
information such as a phone
number, e-mail address, or web
site address.
outsourced=true
| false
Whether an external business
entity provides technical
support or the system owner's
employees provide technical
support.
type=network |
storage
Whether support is for network
attached devices or for
storage devices.