Users Guide

116 Troubleshooting
• The small footprint CIM broker daemon (SFCBD) service on the
VMware ESX/ESXi system is not running.
• The Web Server Management Service on the managed system is not
running.
• You enter the IP address of the managed system and not the hostname,
when you do not check the
Ignore Certificate Warning check box.
• The WinRM Authorization feature (Remote Enablement) is not
configured in the managed system. For information on this feature, see
the
Dell OpenManage Server Administrator Installation Guide available at
support.dell.com/manuals .
• There is an authentication failure while connecting to a VMware ESXi
4.1/5.0 operating system, which may occur due to any of the following
reasons:
–The
lockdown mode is enabled either while you are logging to the
server or while you are logged in to the Server Administrator. For more
information on
lockdown mode, see the VMware documentation.
– The password is changed while you are logged in to Server
Administrator.
– You log in to Server Administrator as a normal user without
administrator privileges. For more information, see the VMware
documentation on assigning the role.
Fixing a Faulty Server Administrator Installation
on Supported Windows Operating Systems
You can fix a faulty installation by forcing a reinstall and then performing an
uninstall of Server Administrator.
To force a reinstall:
1
Check the version of Server Administrator that was previously installed.
2 Download the installation package for that version from support.dell.com.
3 Locate SysMgmt.msi in the srvadmin\windows\SystemsManagement
directory.
4 Type the following command at the command prompt to force a reinstall
book.book Page 116 Tuesday, March 6, 2012 6:13 PM