Installation manual

124 Frequently Asked Questions
I am getting an error message "An older version of Server
Administrator software is detected on this system. You
must uninstall all previous versions of Server
Administrator applications before installing this
version" while launching Dell OpenManage Install?
If you see this error when trying to launch Dell OpenManage Install, it is
recommended that you run the OMClean.exe program, under the
SYSMGMT\srvadmin\support\OMClean directory, to remove an older
version of Server Administrator on your system.
Do I need to uninstall previous versions of Server Administrator before
installing Citrix Metaframe?
Yes. Uninstall previous versions of Server Administrator before installing
Citrix Metaframe (all versions). As errors may exist in the registry after the
Citrix Metaframe installation, you must reinstall Server Administrator.
When I run Dell OpenManage Install, I see unreadable characters on the
Prerequisite check information screen.
When you run Dell OpenManage Install in English, German, French, or
Spanish and get unreadable characters on the Prerequisite Check
Information screen, ensure that your browser encoding has the default
character set. Resetting your browser encoding to use the default character
set resolves the problem.
I have installed Server Administrator and Dell Online Diagnostics in the
same directory and Dell Online Diagnostics fails to work, what do I do?
If you have installed Server Administrator and Online Diagnostics in the
same directory, Online Diagnostics may fail to work. On uninstalling Server
Administrator, you may also lose all Online Diagnostics files. To avoid this
problem, install Server Administrator and Online Diagnostics in different
directories. In general it is recommended not to install more than one
application in the same directory.