Users Guide

Troubleshooting

Connection Service Failure

On Red Hat Enterprise Linux, whenSELinux is set to enforced mode , the Dell Systems Management

Server Administrator (SM SA) Connection service fails to start. Perform one of the following steps and start this service:

• Set SELinux to Disabled mode or to Permissive mode.

• Change the SELinux allow_execstack property to ON state. Run the following command:

a. setsebool allow_execstack on

• Change the security context for the SM SA connection service. Run the following command:

chcon -t unconfined_execmem_t

/opt/dell/srvadmin/sbin/dsm_om_connsvcd

You may not be able to login to the managed system if:

• You enter an invalid/incorrect IP address.

• You enter incorrect credentials (user name and password).

• The managed system is turned off.

• The managed system is not reachable due to an invalid IP address or a DNS error.

• The managed system has an untrusted certificate and you do not select the Ignore Certificate Warning in the login

page

• Server Administrator services are not enabled on the VMware ESX/ESXi system. For information on how to enable

Server Administrator Services on the VMware ESX/ESXi system, see the

Dell OpenManage Server Administrator

Installation Guide

, at dell.com/support/manuals.

• The small footprint CIM broker daemon (SFCBD) service on the VMware ESX/ESXi system is not running.

• The Web Server Management Service on the managed system is not running.

• You enter the IP address of the managed system and not the hostname, when you do not check the Ignore

Certificate Warning check box.

• The WinRM Authorization feature (Remote Enablement) is not configured in the managed system. For information on

this feature, see the

Dell OpenManage Server Administrator Installation Guide

available at dell.com/support/

manuals.

• There is an authentication failure while connecting to a VMware ESXi 4.1/5.0 operating system, which may occur

due to any of the following reasons:

a. Thelockdown mode is enabled either while you are logging to the server or while you are logged in to the

Server Administrator. For more information on

lockdown mode, see the VMware documentation.

b. The password is changed while you are logged in to Server Administrator.