Install Guide

ManualsBrandsDell ManualsMotherboardsOpenManage Server Administrator Version 7.4

Table 2. Return Codes While Running the Prerequisite Checker Silently(continued)

Return Code Description

the installation of the software. If you do not resolve the issues,

the software is not installed.

—1 A Microsoft Windows Script Host (WSH) error. The prerequisite

checker does not run.

—2 The operating system is not supported. The prerequisite checker

does not run.

—3 The user does not have Administrator privileges. The prerequisite

checker does not run.

—4 Not an implemented return code.

—5 The prerequisite checker does not run. The user failed to change

the working directory to %TEMP%.

—6 The destination directory does not exist. The prerequisite checker

does not run.

—7 An internal error has occurred. The prerequisite checker does not

run.

—8 The software is already running. The prerequisite checker does not

run.

—9 The WSH is corrupted, is a wrong version, or is not installed. The

prerequisite checker does not run.

—10 An error has occurred with the scripting environment. The

prerequisite checker does not run.

NOTE: A negative return code (-1 through -10) indicates a failure in running the prerequisite checker tool. Probable

causes for negative return codes include software policy restrictions, script restrictions, lack of folder permissions, and

size constraints.

NOTE: If you encounter a return code of 2 or 3, it is recommended that you inspect the omprereq.htm file in the

windows temporary folder %TEMP%. To find %TEMP%, run echo %TEMP% .

Common causes for a return value of 2 from the prerequisite checker:

• One of the storage controllers or drivers has outdated firmware or driver. See firmwaredriverversions_<lang>.html (where < lang

> stands for language) or firmwaredriverversions.txt found in the %TEMP% folder. To find %TEMP%, run echo %TEMP%.

• RAC component software version 4 is not selected for a default install unless the device is detected on the system. The prerequisite

checker generates a warning message in this case.

• Intel and Broadcom agents are selected for a default install only if the corresponding devices are detected on the system. If the

corresponding devices are not found, prerequisite checker generates a warning message.

• Domain Name System (DNS) or Windows Internet Name Service (WINS) server running on the system can cause a warning condition

for RAC software. See the relevant section in Server Administrator readme for more information.

• Do not install managed system and management station RAC components on the same system. Install only the managed system RAC

components, as they offer the required functionality.

Common causes for a return code of 3 (failure) from the prerequisite checker:

• You are not logged in with built-in Administrator privileges.

• The MSI package is corrupt or one of the required XML files is corrupt.

• Error during copying from a DVD or network access problems while copying from a network share.

• Prerequisite checker detects that another MSI package installation is currently running or that a reboot is pending:

HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\Windows\CurrentVersion\Installer\InProgress indicates another MSI

package installation is in progress. HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Session Manager\

\PendingFileRenameOperations indicates that a reboot is pending.

• Running the 64-bit version of Windows Server 2008 Core, since certain components are disabled from being installed.

Ensure that any error or warning is corrected before you proceed to install systems management software components.

Preinstallation Setup