Users Guide

Fixing A Faulty Server Administrator Installation On
Supported Windows Operating Systems
You can x a faulty installation by forcing a reinstall and then performing an uninstall of Server Administrator.
To force a reinstall:
1 Check the version of Server Administrator that was previously installed.
2 Download the installation package for that version from support.dell.com.
3 Locate SysMgmt.msi in the srvadmin\windows\SystemsManagement directory.
4 Type the following command at the command prompt to force a reinstall
msiexec /i SysMgmt.msi REINSTALL=ALL
REINSTALLMODE=vamus
5 Select Custom Setup and choose all the features that were originally installed. If you are not sure which features were installed, select
all features and perform the installation.
NOTE: If you have installed Server Administrator in a non-default directory, ensure to change it in the Custom Setup as
well.
NOTE: After the application is installed, you can uninstall Server Administrator using Add/Remove Programs.
Server Administrator services
The following table lists the services used by Server Administrator to provide systems management information and the impact of these
services failing.
Table 15. Server Administrator Services
Service Name Description Impact of Failure Recovery Mechanism Severity
Windows: SM SA
Connection Service Linux:
dsm_om_connsvc
(This service is installed
with the Server
Administrator web
server.)
Provides remote/local
access to Server
Administrator from any
system with a supported
web browser and network
connection.
Users are not able to log
in to Server Administrator
and perform any
operation through the
web user interface.
However, CLI can still be
used.
Restart the service Critical
Windows: SM SA Shared
Services Linux:
dsm_om_shrsvc (This
service runs on the
managed system.)
Runs inventory collector
at startup to perform a
software inventory of the
system to be consumed
by Server Administrator’s
SNMP and CIM providers
to perform a remote
software update using the
System Management
Console and Dell
OpenManage Essentials .
Software updates are not
possible using
OpenManage Essentials .
However, the updates can
still be done locally and
outside of Server
Administrator using
individual Dell Update
packages. Updates can
still be performed using
third-party tools (for
example, MSSMS, Altiris
and Novell ZENworks).
Restart the service Warning
NOTE: Server Administrator may send duplicate SNMP traps or log duplicate events in the Alert Log page or in the operating
system log le. The duplicate traps and events are logged either when Server Administrator services are manually restarted
or when the device sensor still indicates a non-normal state when Server Administrator services start after an operating
system reboot.
Troubleshooting 71