Install Guide

Return Code Description

3 An error condition, or conditions, is associated with the software. Resolve the conditions causing the error before

proceeding with the installation of the software. If you do not resolve the issues, the software is not installed.

—1 A Microsoft Windows Script Host (WSH) error. The prerequisite checker does not run.

—2 The operating system is not supported. The prerequisite checker does not run.

—3 The user does not have Administrator privileges. The prerequisite checker does not run.

—4 Not an implemented return code.

—5 The prerequisite checker does not run. The user failed to change the working directory to %TEMP%.

—6 The destination directory does not exist. The prerequisite checker does not run.

—7 An internal error has occurred. The prerequisite checker does not run.

—8 The software is already running. The prerequisite checker does not run.

—9 The WSH is corrupted, is a wrong version, or is not installed. The prerequisite checker does not run.

—10 An error has occurred with the scripting environment. The prerequisite checker does not run.

NOTE: A negative return code (-1 through -10) indicates a failure in running the prerequisite checker tool. Probable causes for

negative return codes include software policy restrictions, script restrictions, lack of folder permissions, and size constraints.

NOTE: If you encounter a return code of 2 or 3, it is recommended that you inspect the omprereq.htm le in the windows

temporary folder %TEMP%. To nd %TEMP%, run echo %TEMP%.

Common causes for a return value of 2 from the prerequisite checker:

• One of the storage controllers or drivers has outdated rmware or driver. See rmwaredriverversions_<lang>.html (where < lang >

stands for language) or rmwaredriverversions.txt found in the %TEMP% folder. To nd %TEMP%, run echo %TEMP%.

• RAC component software version 4 is not selected for a default install unless the device is detected on the system. The prerequisite

checker generates a warning message in this case.

• Intel, Broadcom, and QLogic agents are selected for a default install only if the corresponding devices are detected on the system. If the

corresponding devices are not found, prerequisite checker generates a warning message.

• Domain Name System (DNS) or Windows Internet Name Service (WINS) server running on the system can cause a warning condition

for RAC software. See the relevant section in Server Administrator readme for more information.

• Do not install managed system and management station RAC components on the same system. Install only the managed system RAC

components, as they oer the required functionality.

Common causes for a return code of 3 (failure) from the prerequisite checker:

• You are not logged in as a built-in Administrator, Domain Administrator, or user who is a part of Domain Admins and Domain Users

group.

• The MSI package is corrupt or one of the required XML les is corrupt.

• Error during copying from a DVD or network access problems while copying from a network share.

• Prerequisite checker detects that another MSI package installation is running or that a reboot is pending: HKEY_LOCAL_MACHINE\

\SOFTWARE\\Microsoft\Windows\CurrentVersion\Installer\InProgress indicates that another MSI package installation is in progress.

HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Session Manager\\PendingFileRenameOperations indicates that a

reboot is pending.

• Running the 64-bit version of Windows Server 2008 Core, since certain components are disabled from being installed.

Ensure that any error or warning is corrected before you proceed to install systems management software components.