Install Guide

In the Prerequisite Checker screen, I get the following
message. What can I do to resolve this problem?
An error occurred while attempting to execute a Visual Basic Script. Please confirm that Visual
Basic files are installed correctly.
This error occurs when the prerequisite checker calls the systems management script, vbstest.vbs (a Visual Basic script), to verify the
installation environment, and the script fails. The possible causes are:
• Incorrect Internet Explorer Security Settings.
Ensure that Tools > Internet Options > Security
> Custom level > Scripting
> Active scripting is set to Enable.
Ensure that Tools > Internet Options > Security
> Custom level > Scripting
> Scripting of Java applets is
set to Enable.
• Windows Scripting Host (WSH) has disabled the running of VBS scripts. WSH is installed during operating system installation, by
default. On Windows 2003, WSH can be congured to prevent the running of scripts with a .VBS extension.
a Right-click My Computer on the desktop and click Open > Tools > Folder Options > File Types.
b Look for the VBS le extension and ensure that File Types is set to VBScript Script File.
c If not, click Change and choose Microsoft Windows Based Script Host as the application that gets invoked to run the script.
• WSH is the wrong version, corrupted, or not installed. WSH is installed during operating system installation, by default. Download WSH
from msdn.microsoft.com.
Is the time shown during installation or uninstallation by
Windows Installer Services accurate?
No. During installation or uninstallation, the Windows Installer Service may display the time remaining for the current task to complete. This
is only an approximation by the Windows Installer Engine based on varying factors.
Can I launch my installation without running the prerequisite
checker? How do I do that?
Yes, you can. For example, you can run the MSI of the managed system software, directly from srvadmin\windows
\SystemsManagementx64. In general, it is not a good idea to bypass the prerequisite checker as there could be important information that
you would not know otherwise.
How do I know what version of systems management software
is installed on the system?
Navigate to the Windows Control Panel and double-click Add/Remove Programs and select systems management software. Select the
link for support information.
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Frequently Asked Questions