Install Guide

When launching the Systems Management Install, an error
message may display, stating a failure to load a specic library,
a denial of access, or an initialization error. An example of
installation failure during Systems Management Install is
"failed to load OMIL64.DLL." What do I do?
This is most likely due to insucient Component Object Model (COM) permissions on the system. To remedy this situation, see the article
support.installshield.com/kb/view.asp?articleid=Q104986
The Systems Management Install may also fail if a previous installation of systems management software or some other software product
was unsuccessful. Delete the following temporary windows installer registry, if present:
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
I get a misleading warning or error message during systems
management installation.
If you have insucient disk space on the Windows system drive, you may encounter misleading warning or error messages when you run
systems management Install. Additionally, windows installer requires space to temporarily extract the installer package to the %TEMP%
folder. Ensure that you have sucient disk space (100 MB or more) on the system drive prior to running systems management Install.
I am getting the following error message while launching
systems management Install:
An older version of Server Administrator software is detected on this system. You must
uninstall all previous versions of Server Administrator applications before installing this
version
If you see this error when trying to launch systems management Install, it is recommended that you run the OMClean.exe program, under
the srvadmin\support\OMCleanup directory, to remove an older version of Server Administrator on the system.
When I run systems management Install, I see unreadable
characters on the Prerequisite check information screen.
When you run systems management Install in English, German, French, or Spanish and get unreadable characters on the Prerequisite
Check Information screen, ensure that the browser encoding has the default character set. Resetting the browser encoding to use the
default character set resolves the problem.
Where can I nd the MSI log les?
By default, the MSI log les are stored in the path dened by the %TEMP% environment variable.
Frequently Asked Questions
51