Users Guide

Installing Dell OpenManage Software On Windows Server 2008 121
NOTE: If you encounter a return value of 2 or 3, it is recommended that you
inspect the omprereq.htm file in the windows temporary folder %TEMP%.
To f in d %TEMP%, run the
echo %TEMP% command.
NOTE: omprereq.htm is an html file. Transfer this file to another computer
with a browser installed to read this file.
Common causes for a return value of 2 from the prerequisite checker:
• One of your storage controllers or drivers has outdated firmware or driver.
See
firmwaredriverversions_ <lang> .html (where <lang> stands for
language)
or firmwaredriverversions.txt found in the %TEMP% folder.
To find
%TEMP% , run the echo %TEMP% command.
• RAC component software, versions 3 and 4, are not selected for a default
install unless the device is detected on the system. The prerequisite
checker generates a warning message in this case.
•Intel
®
and Broadcom
®
agents are selected for a default install only if the
corresponding devices are detected on the system. If the corresponding
devices are not found, prerequisite checker generates a warning message.
• DNS or WINS server running on your system can cause a warning
condition for RAC software. See the relevant section in Server
Administrator readme for more information.
• Do not install managed system and management station RAC components
on the same system. Install only the managed system RAC components, as
it offers the required functionality.
Common causes for a return code of 3 (failure) from the prerequisite checker:
• You are not logged in with Administrator privileges.
• The MSI package is corrupt or one of the required XML files are corrupt.
• Error during copying from a DVD and network access problems while
copying from a network share.
• Prerequisite checker detects that another MSI package installation is
currently running or that a reboot is pending:
HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\Windows\Current
Version\Installer\InProgress
indicates another MSI package installation is in
progress.
HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\
\Session Manager\\PendingFileRenameOperations
indicates that a
reboot is pending.