Reference Guide

Recommended Response
Action
If the catalog file is customized, then recreate the file using repository manager. Else,
update the catlog file using Server Update Utility or from the service providers FTP
server and retry. For more information, see Lifecycle Controller Users Guide.
Category Updates
SubCategory SUP = FW Update Job
Severity Severity 2 (Warning)
LCD Message No LCD message display defined.
Initial Default. LC Log
Filter
Visibility
IPMI Alert SNMP
Alert
Email
Alert
LC Log LCD Power Off Power
Cycle
Reset
TRUE FALSE FALSE FALSE TRUE FALSE FALSE FALSE FALSE
SUP0502
Message Cannot collect inventory information.
Detailed Description iDRAC cannot generate the inventory file. For more information about the failure, see
the Lifecycle Log from iDRAC.
Recommended Response
Action
Retry the operation. If the problem persists, 1.) Turn off the system and disconnect the
power cord. 2.) Wait five seconds. 3.) Reconnect the power cord and turn on the
system. If the problem persists, update iDRAC firmware to the latest version and retry.
Else, contact the service provider.
Category Updates
SubCategory SUP = FW Update Job
Severity Severity 2 (Warning)
LCD Message No LCD message display defined.
Initial Default. LC Log
Filter
Visibility
IPMI Alert SNMP
Alert
Email
Alert
LC Log LCD Power Off Power
Cycle
Reset
TRUE FALSE FALSE FALSE TRUE FALSE FALSE FALSE FALSE
SUP0503
Message Cannot obtain the system ID.
Detailed Description The system ID could not be obtained from BIOS.
Recommended Response Action Retry the operation. If the problem persists, try one of the following 1) Reboot the
system and retry. 2) Update the BIOS firmware to the latest version. 3) Contact the
service provider.
Category Updates
799