____________________ Information in this document is subject to change without notice. © 1999 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from potential damage. Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
$ % & 0 0" !"# $ % & ' ( ) *+,+% -* ,. ' % *+ %/ !* .0 # . 1 & 2% ' / * + $ +% !3 0 !* "04 * + . .
— An object has fallen into the product. — The product has been exposed to water. — The product has been dropped or damaged. — The product does not operate correctly when you follow the operating instructions. Keep your system components away from radiators and heat sources. Also, do not block cooling vents. Do not spill food or liquids on your system components, and never operate the product in a wet environment.
Observe extension cable and power strip ratings. Make sure that the total ampere rating of all products plugged into the extension cable or power strip does not exceed 80 percent of the extension cable or power strip ampere ratings limit. Do not use appliance/voltage converters or kits sold for appliances with your Dell product.
Observe the following precautions for rack stability and safety. Also refer to the rack installation documentation accompanying the system and the rack for specific warning and/or caution statements and procedures.
! " # $% Observe the following guidelines when working with options: Do not connect or use a modem or telephone during a lightning storm. There may be a risk of electrical shock from lightning. Never connect or use a modem or telephone in a wet environment. Do not plug a modem or telephone cable into the network interface controller (NIC) receptacle.
3. Disconnect your computer and devices from their power sources. Also, disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock. In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
! 0 # - ' For comfort and efficiency, observe the following ergonomic guidelines when you set up and use your computer system: xii Position your system so that the monitor and keyboard are directly in front of you as you work.
monitor screen at or below eye level wrists relaxed and flat monitor and keyboard positioned directly in front of user arms at desk level feet flat on the floor xiii
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! " # This guide is intended for anyone who uses a Dell OpenManage Remote Assistant Card (DRAC). It can be used by both first-time and experienced computer users who want to learn about the features and operation of the DRAC. The chapters and appendixes are summarized as follows: Chapter 1, “Introduction,” provides an overview of the DRAC features. Chapter 2, “Installing the DRAC,” explains how to install the DRAC.
% & Besides this User’s Guide, the following documentation is included with your system: The HP OpenView Network Node Manager Special Edition (NNM SE ) x.x With Dell OpenManage HIP x.x CD which provides online information on using Dell OpenManage products.
Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional.
xviii
' % ( ) * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ( ( DRAC Upgrade Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DRAC Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How the DRAC Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DRAC Software Modules . . . . . . . . . . . . . . . . . . . . .
!%% / ! 0 # % * * * * * * * * * * * * * * * * * * * * * * * ! ( Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PCI Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
) / 4 Figure 2-1. Figure A-1. Figure C-1. Figure C-2. Figure C-3. Figure C-4. DRAC I/O Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 DRAC Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . C-6 VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . C-6 MOC Class A Regulatory Mark . . . . . . . .
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DRAC I/O Connectors 2-3 DRAC Connectors A-2 VCCI Class A ITE Regulatory Mark C-6 VCCI Class B ITE Regulatory Mark C-6 MOC Class A Regulatory Mark C-7 MOC Class B Regulatory Mark C-7
Software Modules 1-3 Dell OpenManage HIP Application Alert Log Messages 4-1 Dell OpenManage HIP Application Alert Log Messages 4-3 Identification Values A-1 Connectors A-2
The Dell OpenManage™ Remote Assistant Card (DRAC) version 2.x is an optional server management card designed to provide additional capabilities to the Dell OpenManage Hardware Instrumentation Package (HIP) provided with Dell™ PowerEdge™ servers. With the addition of the DRAC, system administrators can manage and monitor a PowerEdge server through a modem or network connection, even when the server itself is down.
The DRAC can alert a system administrator before a probable server crash. By communicating with the system’s embedded server management hardware, it can report warnings or errors related to voltages, temperatures, and fan speeds from the surrounding environment. The DRAC version 2.
The DRAC software architecture is built upon several independent software modules that run under a specific operating system. The modules include hardware device drivers, application services, management services, and user interfaces. The following table summarizes the software modules for the DRAC.
Using the DRAC, you can also do the following: Reboot the system (including a shutdown) Watch the boot process View the system’s event logs View the system’s POST codes Boot to the system’s utility partition to run diagnostics and configuration utilities (text-only mode) ) & # An important feature of the DRAC is the ability to notify an administrator when a server has crashed.
This chapter describes procedures for performing the following tasks: Downloading new versions of the system basic input/output system (BIOS) and/or firmware and installing them on your server Installing the Dell OpenManage Remote Assistant Card (DRAC) in a Dell PowerEdge server Updating the HP OpenView Network Node Manager Special Edition (NNM SE) x.x With Dell OpenManage Hardware Instrumentation Package (HIP) x.
$ Perform the following steps to install the DRAC. $ % & < )% " 1. Power down the server and all attached peripheral devices. 2. Disconnect your computer and peripherals from their power sources. Also disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock.
NOTE: The DRAC should only be connected to a switch or hub that supports a 10Base-T Ethernet connection. Figure 2-1 shows the input and output connectors. 9. Replace the computer cover. 10. Plug the external power adapter into the input connector on the DRAC. The DRAC does not require the external power adapter; however, using it allows the DRAC to remain operational when the server is off. 11. Reconnect the computer and all associated peripheral devices to their AC power sources and turn them on.
2-4 Dell OpenManage Remote Assistant Card Version 2.
The Dell OpenManage Remote Assistant Card (DRAC) helps you monitor your Dell server environment by extending the server management capabilities of the HP OpenView Network Node Manager Special Edition (NNM SE), version 1.2 or later, with Dell OpenManage Hardware Instrumentation Package (HIP). Using the Dell OpenManage Remote Assistant, you can remotely monitor and manage your Dell PowerEdge server via a modem or network connection.
alphanumeric paging. In addition, an optional callback number may be entered to force the DRAC to hang up the modem connection and call back to the preconfigured number for the particular user. NOTE: When configuring pager numbers, you need to include any access codes for dialing. For example, if your location requires that you dial 9 to get an outside line, you must prefix your Pager Number entry (or Service Provider Number entry if you have an alphanumeric pager) with 9.
NOTE: When using the remote console to redirect the keyboard and/or mouse on the remote system, conflicts may arise if another user is at the managed system and is simultaneously using the keyboard and mouse. ! - When you remotely reboot your Dell PowerEdge server using the DRAC, you can enter the system utility partition (if you have a utility partition installed on your hard-disk drive) by pressing the appropriate key sequence during the boot process.
3-4 Dell OpenManage Remote Assistant Card Version 2.
If you experience problems with the Dell OpenManage Remote Assistant Card (DRAC), this chapter provides information on the following: Dell OpenManage Hardware Instrumentation Package (HIP) alert log messages Battery pack removal and installation % & - & The Dell OpenManage HIP server management application generates alert messages that appear in the Simple Network Management Protocol (SNMP) trap log file.
! " # $ "" % The battery charge on the DRAC is low. This condition is normal after a server loses power and the DRAC has been operating on battery power. The server must be on for several hours for the battery to fully charge. The battery is now fully charged after being low. No action is required. The number of charge cycles on the battery has reached 1000.
! " # $ "" % !" ESM program memory may be temporarily corrupted, or the communication path to the ESM may have been interrupted. Turn the system off and on again to reset the ESM. # The on-board temperature of the DRAC has exceeded its failure range. Check for a fan failure or obstructed airflow. If necessary, replace the fan.
! " # $ "" % $ The voltage of the external AC power adapter for the DRAC has exceeded its warning range. , Make sure the user-settable voltage threshold is set correctly. Make sure the adapter plug is fully seated in the card and the power cable is attached to the electrical outlet.
) " # 1 Follow these instructions to install the new battery pack: 1. Attach the battery pack to the card using the four screws removed in the previous section. Make sure that the battery is oriented with the wire harness toward the PC Card socket. 2. Connect the battery wire harness to the header (J8). Press firmly until the connector snaps into place. 3. Reinstall the DRAC in the system. Verify that the DRAC is installed in the proper slot for the system.
4-6 Dell OpenManage Remote Assistant Card Version 2.
This section provides information on power, Peripheral Component Interconnect (PCI), and network interface requirements. + $ . System power: +5 volt (V) at 2.5 ampere (A) maximum +12 V at 400 milliampere (mA) maximum External AC power adapter capacity: +6 V at 2.5 A maximum Battery backup capacity: 1100 milliampere-hours (mAh) (30 minutes of operation) The Dell OpenManage Remote Assistant Card (DRAC) version 2.
+ The network interface on the DRAC is an Institute of Electrical and Electronics Engineers (IEEE) 802.3I 10Base-T industry standard for a 10 megabits per second (Mbps) carrier sense multiple access/collision detection (CSMA/CD) local area network (LAN). The Ethernet address of the card is marked on the back of the card. The connectors on the DRAC are summarized in Table A-2 and shown in Figure A-1.
! ! " #$$$ % % - " / 0(1 1 % 2 Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
for portable computers are covered only during the initial one-year period of this warranty. ' & 2 $ During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must call Dell’s Customer Technical Support within the warranty period.
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to the chapter titled “Getting Help” in your system's troubleshooting documentation to find the appropriate telephone number for obtaining customer assistance.
** Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties, conditions and remedies, express or implied, relating to year 2000 readiness or compliance are disclaimed. To make a claim under this warranty for NSTL logo hardware, customers must contact Dell prior to January 1, 2001. To make a claim, write to: Dell Computer Corporation P.O.
B-8 Dell OpenManage Remote Assistant Card Version 2.
& Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.
manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense. ' 1 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment. This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette d’enregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
77655 % 2 0 8 $ ! This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
& ' ( ) ' 1 ) 5 This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
' ! & Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness device. + ( ) ' 1 & Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
" The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room’s electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
) ; 5 6 / 6 - ) ; / 5 ; / 6 6 # ; ; 5 ; ; 4 # 6 9 /F 5 9 6 7 6 - # ; 5 6 /- ) ; 5 7 / 6 ; : 6 - ,
C-10 Dell OpenManage Remote Assistant Card Version 2.
' adding passwords, 3-1 user names, 3-1 Dell OpenManage Remote Assistant application, 1-3 alert configuring, 3-2 alert log messages, 4-1, 4-3 DRAC configuring, 3-1 installing, 2-2 using, 3-2 DRAC I/O connectors, 2-3 , battery pack installing, 4-5 removing, 4-4 electrostatic discharge.
$ installing battery pack, 4-5 BIOS and firmware, 2-1 DRAC, 2-1 server manager software, 2-3 software, 2-3 regulatory notices, C-2 : jumpers, A-2 & maintenance, 4-1 modem properties configuring, 3-1 remote access system utility partition, 3-3 removing battery pack, 4-4 replacing battery pack, 4-4 requirements network interface, A-2 PCI interface, A-1 power, A-1 return policy, B-5 safety instructions for preventing ESD, xi health considerations, xii software modules, 1-3 network interface requi