Operating instructions

Troubleshooting and Maintenance 4-1
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If you experience problems with the Dell OpenManage Remote Assistant Card
(DRAC), this chapter provides information on the following:
 Dell OpenManage Hardware Instrumentation Package (HIP) alert log messages
 Battery pack removal and installation
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The Dell OpenManage HIP server management application generates alert messages
that appear in the Simple Network Management Protocol (SNMP) trap log file. To see
the trap log, select any enterprise under the trap log icon. (More information about the
Alert Log window and options is provided in the Dell OpenManage HIP online help
and the
HP OpenView Network Node Manager (NNM) Special Edition (SE) x.x With
Dell OpenManage HIP x.x User’s Guide
.)
DRAC version 2.
x
alert messages consist of information, status, warning, and failure
messages for battery, external AC power adapter voltage, DRAC temperature, and
embedded server management (ESM) conditions. These messages assist you with
identifying a system problem and provide you with information to help you resolve the
problem.
If a problem persists after you attempt a corrective action, if you are not able to
perform the corrective action, or if you need a replacement part to resolve a problem,
contact Dell for technical assistance.
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The DRAC failed to detect
a battery.
Check the battery module
connection on the card.
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The battery on the DRAC
failed to charge properly.
Replace the battery.