Setup Guide
Setup and Quick Reference Guide 13
Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected. For
the latest troubleshooting information available for your system, see the Dell Support website at
support.dell.com
. You can also find descriptions of Dell troubleshooting tools in the section titled
"Getting Help" in your online
User’s Guide.
If computer problems occur that require help from Dell, write a detailed description of the error,
beep codes, or diagnostics light patterns; record your Express Service Code and Service Tag below;
and then contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of the express service code
and service tag.
Express Service Code:___________________________
Service Tag:___________________________
Your computer includes the following tools that can help you solve a problem:
Using the Drivers and Utilities CD
To use the
Drivers and Utilities
CD (also known as the ResourceCD) while you are running the
Windows operating system:
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities CD
while you are running Windows.
1
Turn on the computer and allow it to boot to the Windows desktop.
2
Insert the
Drivers and Utilities
CD into the CD drive.
If you are using the
Drivers and Utilities
CD for the first time on this computer, the
ResourceCD Installation
window opens to inform you that the
Drivers and Utilities
CD
is about to begin installation.
3
Click
OK
to continue.
To complete the installation, respond to the prompts offered by the installation program.
DELL DIAGNOSTICS—
The Dell Diagnostics tests various components in your
computer and helps to identify the cause of computer problems. For more
information, see "Starting the Dell Diagnostics" on page 14.
THE FOLLOWING FEATURES CAN INDICATE A POSSIBLE FAILURE AND HELP YOU TROUBLESHOOT A
COMPUTER PROBLEM. SEE YOUR User’s Guide FOR MORE INFORMATION—
S
YSTEM LIGHTS—
Located on the front of the computer
DIAGNOSTIC LIGHTS—
Located on the back of the computer
SYSTEM MESSAGES—
Appear on your monitor screen
BEEP CODES—
A series of audible beeps emitted by your computer