Dell OptiPlex 3060 Small Form Factor Service Manual Regulatory Model: D11S Regulatory Type: D11S004
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................................. 5 Safety instructions............................................................................................................................................................. 5 Turning off your computer — Windows 10.....................................................................................................................
Removing the hard drive and optical drive module................................................................................................ 31 Installing the hard drive and optical drive module.................................................................................................. 34 Memory module................................................................................................................................................................37 Removing memory module..............
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
3 Turn off your computer. 4 Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5 Disconnect your computer and all attached devices from their electrical outlets. 6 Press and hold the power button while the computer is unplugged to ground the system board.
2 Technology and components This chapter details the technology and components available in the system. Topics: • Processors • DDR4 • USB features • HDMI 2.0 Processors OptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology. NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB cache depending on processor type. • Intel Pentium Gold G5400 (2 Cores/4MB/4T/3.
Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.
Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 2.0 480 Mbps High Speed 2000 USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010 USB 3.1 Gen 2 10 Gbps Super Speed 2013 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most of their partners share the opinion that Vista should also support USB 3.0/USB 3.1 Gen 1. HDMI 2.0 This topic explains the HDMI 2.
3 Removing and installing components Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe Screw size list Table 2. Screw size list M2x3.5 Component Side cover M3X3 M3X5 M3X6 6-32X1.
Small Form Factor Motherboard Layout Small form factor board components 1 PCI-e x16 Connector (SLOT1) 2 PCI-e x1 Connector (SLOT2) 3 Optional video connector (HDMI 2.0b / DP/ VGA) 4 PS2/ Serial port Connector (KB_MS_SERIAL) 5 Intrusion Switch Connector (INTRUDER) 6 CPU Power Connector (ATX_CPU) 7 Processor Socket 8 CPU fan Connector (FAN_CPU) 9 Memory Connectors (DIMM1, DIMM2) 10 Power Switch Connector (PWR_SW) 11 Media card reader connector 12 M.
Side cover Removing the side cover 1 Follow the procedure in Before working inside your computer. 2 To remove the cover: a b Loosen the captive screws that secure the cover to the computer [1]. Slide and lift the side cover from the system [2]. Installing the side cover 1 Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the computer [1].
2 Follow the procedure in After working inside your computer Expansion card Removing expansion card 1 Follow the procedure in Before working inside your computer. 2 Remove the Side cover. 3 To remove the expansion card: a b Pull the metal tab to open the expansion card latch [1]. Pull the release tab at the base of the expansion card [2]. c NOTE: Applies to x16 card slot, x1 card has no release tab. Disconnect and lift the expansion card away from the connector on the system board [3].
Installing the expansion card 1 Insert the expansion card into the connector on the system board [1]. 2 Press the expansion card until it clicks into place [2]. 3 Close the expansion card latch and press it until it clicks into place [3].
4 Install the Side cover. 5 Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery CAUTION: Removing coin cell battery may reset the motherboard. 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b 3 Side cover Expansion card To remove the coin cell battery: a b Using a plastic scribe press the release latch until the coin cell battery pops out [1]. Remove the coin cell battery from the system [2].
Installing the coin cell battery 1 Place the coin cell battery with "+" sign facing up in the slot on the system board [1]. 2 Press the battery into the connector until it locks into place [2,3].
3 Install the: a b 4 Expansion cards Side cover Follow the procedure in After working inside your computer. Hard drive assembly Removing the hard drive assembly 1 Follow the procedure in Before working inside your computer. 2 Remove the Side cover. 3 To remove the hard drive: a b Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2]. Push the release tab and lift the hard drive assembly from the system [3].
Installing the hard drive assembly 1 Insert the hard drive assembly into the slot on the system [1]. 2 Connect the power cable and hard drive cable to the connector on the hard drive [2,3].
' 3 Install the Side cover. 4 Follow the procedure in After working inside your computer. Bezel Removing front bezel 1 Follow the procedure in Before working inside your computer. 2 Remove the Side cover. 3 To remove the front bezel: a b Pry the retention tabs to release the front bezel from the system [1]. Rotate the front bezel away from the computer [2] and pull to release the hooks on the front bezel from the front-panel slots [3].
Installing front bezel 1 Align the bezel and insert the retention tabs on the bezel into the slots on the system [1]. 2 Press the bezel until the tabs clicks into place [2].
3 Install the Side cover. 4 Follow the procedure in After working inside your computer. Optical drive Removing the optical drive 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b 3 Side cover Front bezel To remove the optical drive: a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b c 24 Slide the release tab to unlock the hard drive and optical module [1]. Lift the hard drive and optical module [2].
d Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower the hard drive and optical module until it is seated.
e 26 Push the release latch on the optical drive [1] and pull the optical drive out from the system [3].
Installing the optical drive 1 Slide the optical drive into its slot in the system [1]. 2 Slide the release tab to unlock the hard drive and optical drive module [2].
3 Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3].
4 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2].
5 Slide the release tab to lock the module [2].
6 Install the: a b 7 Front bezel Side cover Follow the procedure in After working inside your computer. Hard drive and optical drive module Removing the hard drive and optical drive module 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c 3 Side cover Front bezel HDD assembly To release the hard drive and optical drive module: a Unroute the optical drive cables [1] and hard drive cables [2] through the retention clip and HDD-ODD release tab respectively.
b c 32 Slide the release tab to unlock the hard drive and optical module [1].
4 To remove the hard drive and optical drive module: a b Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2]. Slide and lift the hard drive and optical drive module from the system [3].
Installing the hard drive and optical drive module 1 Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1]. 2 Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3].
3 Lower the hard drive and optical drive module so that it is placed in its slot [1]. 4 Slide the release tab to lock the module [2].
5 Route the hard drive data and power cables through the HDD-ODD release tab [1]. 6 Route the optical drive data cable and power cable through the retention clips [2].
7 Install the: a b c 8 HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Memory module Removing memory module 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d 3 Side cover Front bezel HDD assembly Hard drive and optical drive module To remove the memory module: a b Pry open the retention tabs from both sides to lift the memory module from the connector [1]. Remove the memory module from the system board [2].
Installing the memory module 1 Align the notch on the memory module with the tab on the memory module connector. 2 Insert the memory module into the memory module socket [1]. 3 Press the memory module until the memory module retention tabs click into place [2].
4 Install the: a b c d 5 Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Heatsink fan Removing heat sink fan 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d 3 Side cover Front bezel HDD assembly Hard drive and optical drive module To remove the heat sink fan: a b c Disconnect the heat sink fan cable from the connector on the system board [1].
Installing the heat sink fan 1 Align the heat sink fan onto the heat sink [1]. 2 Replace the 3 screws to secure the heat sink fan to the heat sink [2]. 3 Connect the heat sink fan cable to the connector on the system board [3].
4 Install the: a b c d 5 Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Heatsink assembly Removing heatsink assembly 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d 3 Side cover Front bezel HDD assembly Hard drive and optical drive module To remove the heatsink assembly: a b Disconnect the heatsink assembly fan cable from the connector on the system board [1].
NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board. Installing heatsink assembly 1 Align the heatsink assembly onto the processor [1]. 2 Tighten the 4 captive screws to secure the heatsink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board. 3 Connect the heatsink assembly fan cable to the connector on the system board [3].
4 Install the: a b c d 5 Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d e 3 Side cover Front bezel HDD assembly Hard drive and optical drive module Heat sink assembly To remove the intrusion switch: a b Disconnect the intrusion switch cable from the connector on the system board [1].
Installing the intrusion switch 1 Insert the intrusion switch into the slot on the chassis [1]. 2 Connect the intrusion switch cable to the system board [2].
3 Install the: a b c d e 4 Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Power switch Removing power switch 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d 3 Side cover Front bezel HDD assembly Hard drive and optical drive module To remove the power switch: a b Disconnect the power switch cable from the system board [1].
Installing the power switch 1 Slide the power switch module into the slot on the chassis until it clicks into place [1, 2]. 2 Connect the power switch cable to the connector on the system board [3].
3 Install the: a b c d 4 Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Processor Removing processor 1 Follow the procedure in Before working inside your computer.
c Lift the processor out of the socket [3]. Installing the processor 1 Place the processor on the socket such that the slots on the processor align with the socket keys [1]. 2 Close the processor shield by sliding it under the retention screw [2]. 3 Lower the socket lever and push it under the tab to lock it [3].
4 Install the: a b c d e 5 Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1 Follow the procedure in Before working inside your computer.
d e 3 Hard drive and optical drive module Heatsink assembly To remove the M.2 PCIe SSD: a b c Remove the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [1]. Lift and pull out the PCIe SSD from its connector on the system board [2]. Remove the SSD thermal pad [3]. Installing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1 Place the SSD thermal pad into the slot on the system board [1] . 2 Insert the M.
4 Install the: a b c d e 5 Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU 1 Follow the procedure in Before working inside your computer.
e 3 To release the PSU: a b 4 Heatsink assembly Disconnect the CPU power cable from the system board [1]. Unroute the power cables from the retention clips on the chassis [2]. To remove the PSU: a b c d 52 Remove the 3 screws that secure the PSU to the system [1]. Disconnect the system power cable from the connector on the system board [2]. Lift the cables away from the system [3]. Press the blue release tab [4] at the rear end of the PSU unit, slide the PSU and lift it away from the system [5].
Installing the power supply unit or PSU 1 Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2]. 2 Route the system power cable through the retention clips [3]. 3 Connect the power cable to the connector on the system board [4]. 4 Replace the screws to secure the PSU to the rear chassis of the system [5].
5 Route the CPU power cable through the retention clips [1]. 6 Connect the CPU power cable to the connector on the system board [2].
7 Install the: a b c d e 8 Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Speaker Removing speaker 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d e f 3 Side cover Front bezel HDD assembly Hard drive and optical drive module Heatsink assembly PSU To remove the speaker: a b Disconnect the speaker cable from the connector on the system board [1].
Installing the speaker 1 Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2]. 2 Connect the speaker cable to the connector on the system board [3].
3 Install the: a b c d e f 4 PSU Heatsink assembly HDD assembly Hard drive and optical drive module Front bezel Side cover Follow the procedure in After working inside your computer. System board Removing system board 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d e f g h 3 Side cover Front bezel HDD assembly Hard drive and optical drive module Heatsink assembly Processor Memory module M.
a b c 4 Disconnect the following cables from the connectors on the system board: a b c 5 Remove the screw that secures the I/O panel [1]. Rotate the I/O panel and remove it from the system [2]. Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system board. Intrusion switch [1] CPU power [2] Power switch [3] Unroute the PSU cables from the retention clips [4].
6 To remove the screws from the system board: a b Remove the 5 screws that secure the system board to the chassis [1]. Remove the single screw used as a mounting point for M.2 SSD drive [2] and the standoff single (#6-32) screw [3] that secures the system board to the system [3].
7 To remove the system board: a 60 Lift and slide the system board away from the system [1, 2].
Installing the system board 1 Hold the system board by its edges, and align it towards the back of the system. 2 Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system chassis [1,2].
3 Replace the single screw used as a mounting point for M.2 SSD drive, the standoff single (#6-32) screw and the 5 screws that secure the system board to the system [1, 2, 3].
4 Route all the cables through the routing clips [1].
6 Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3]. 7 Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [4]. 8 Replace the screw to secure the I/O panel to the chassis [5].
9 Install the: a b c d e f g h 10 M.2 PCIe SSD Memory module Processor Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer.
4 Troubleshooting Enhanced Pre-Boot System Assessment — ePSA diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
The following table shows different light patterns and what they indicate. Table 3. Power LED summary Amber LED state White LED state System state Notes Off Off S5 Off Blinking S3, no PWRGD_PS Previous State Previous State S3, no PWRGD_PS Blinking Off S0, no PWRGD_PS Steady Off S0, no PWRGD_PS, Code fetch =0 Off Steady S0, no PWRGD_PS, Code fetch =1 This indicates that the host BIOS has started to execute and the LED register is now writable.
Amber LED state White LED state System state Notes 3 2 BIOS state 5 BIOS Post code (Old LED pattern 0110) Combine storage and USB config or failure. BIOS to eliminate 0111 USB code. 3 3 BIOS state 6 BIOS Post code (Old LED pattern 1000) MEM config, no memory detected. 3 4 BIOS state 7 BIOS Post code (Old LED pattern 1001) Fatal Motherboard error. 3 5 BIOS state 8 BIOS Post code (Old LED pattern 1010) Mem config, modules incompatible or invalid config.
Error messages Description EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer. If the error appears again, Contact Dell THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.
Error messages Description KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics.
Error messages Description Setup program, then immediately exit the program. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock.
5 Getting help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Go to Dell.com/support. 2 Select your support category.
