Dell OptiPlex 3070 Small Form Factor Field Service Manual Regulatory Model: D11S Regulatory Type: D11S004 July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................... 6 Welcome - Getting Started.................................................................................................................................................. 6 Chapter 2: System information........................................................................................................ 7 Product overview....................................
China HDD Deluxe - China only....................................................................................................................................27 Customer replaceable unit and Field replaceable unit list...............................................................................................29 Disassembly and reassembly..............................................................................................................................................30 Side cover............
Performance.................................................................................................................................................................. 95 Power management...................................................................................................................................................... 96 Post behavior........................................................................................................................................................
1 Introduction Topics: • Welcome - Getting Started Welcome - Getting Started The Dell OptiPlex field service manual enables the service technicians to accurately and effectively resolve customer inquiries and technical issues regarding this computer. The document informs the field service technicians of the proper steps for replacing hardware and also gives an overview of the system BIOS, features, and safety precautions. Table 1.
2 System information This chapter provides detailed product specifications and the comparison with its predecessors. Topics: • • • • Product overview Product comparison System specifications Support policy Product overview Optiplex 3070 Small Form Factor system is a next-generation Premium category OptiPlex 3000 Series business desktop, aligned with the latest Intel Coffee Lake chipset and processors and relevant technology features while driving a competitive cost position in the market.
Table 2. Product comparison (continued) Features OptiPlex 3060 SFF OptiPlex 3070 SFF • • • Storage Supports 4 GB, 8 GB, and 16 GB UDIMMs 2 DIMM slots, up to 32 GB total One 3.5-inch hard drive or two 2.5-inch drives One 3.5-inch hard drive or one 2.5-inch drives 2.5-inch drive Options: 2.5-inch drive Options: • • • • • • • • 2.5 inch 500 GB SATA 5400 RPM Hard Disk Drive 2.5 inch 500 GB SATA 7200 RPM Hard Disk Drive 2.5 inch 500 GB SATA 5400 RPM Hybrid 8 GB RPM Hard Disk Drive 2.
Table 2. Product comparison (continued) Features OptiPlex 3060 SFF OptiPlex 3070 SFF • 2.5 inch 1 TB 7200rpm Hard Drive accelerated with M.2 Intel Optane Memory 16 GB 2.5 inch 2 TB 5400rpm Hard Drive accelerated with M.2 Intel Optane Memory 16 GB 3.5 inch 500 GB 7200rpm Hard Drive accelerated with M.2 Intel Optane Memory 16 GB 3.5 inch 1 TB 7200rpm Hard Drive accelerated with M.2 Intel Optane Memory 16 GB 3.5 inch 2 TB 7200rpm Hard Drive accelerated with M.2 Intel Optane Memory 16 GB M.
Table 2. Product comparison (continued) Features OptiPlex 3060 SFF OptiPlex 3070 SFF • • • • • • • Microsoft Windows 10 Pro (64-bit) Microsoft Windows 10 Pro National Academic (64-bit) Microsoft Windows 10 Home National Academic Ubuntu 16.04 SP1 LTS (64-bit) Neokylin v6.0 SP4 (China only) • • • Microsoft Windows 10 Pro (64-bit) Microsoft Windows 10 Pro National Academic (64-bit) Microsoft Windows 10 Home National Academic Ubuntu 18.04 SP1 LTS (64-bit) Neokylin v6.
Device Guard (DG) and Credential Guard (CG) are the new security features that are only available on Windows 10 Enterprise today. Device Guard is a combination of enterprise-related hardware and software security features that, when configured together, will lock a device down so that it can only run trusted applications. If it is not a trusted application, it cannot run.
HDD and Optane memory configuration Table 7. HDD and Optane memory configuration Primary/Boot drive Specifications 1 x 2.5 inch HDD with M.2 Optane 2.5 500 GB 7200 rpm HDD + Intel Optane Memory 1 x 2.5 inch HDD with M.2 Optane 2.5 1 TB 7200 rpm HDD + Intel Optane Memory 1 x 2.5 inch HDD with M.2 Optane 2.5 2 TB 5400 rpm HDD + Intel Optane Memory 1 x 3.5 inch HDD with M.2 Optane 3.5 500 GB 7200 rpm HDD + Intel Optane Memory 1 x 3.5 inch HDD with M.2 Optane 3.
Table 9. Audio specifications (continued) Features Specifications • • Internal speaker amplifier Dell Performance USB Headset - AE2 (optional) Dell Pro Stereo Headsets - UC150/UC350 (optional) 2 W (RMS) per channel Video Table 10. Video Controller Type CPU Dependency Graphics memory type Capacity External display support Maximum resolution Intel UHD Graphics 630 UMA Intel Pentium Gold G5500T Integrated Shared system memory DisplayPort 1.2 DP 1.2 Max 4096x2304 @ 60Hz HDMI 1.4 DP/HDMI 2.
Communications Table 11. Communications Features Specifications Network adapter Realtek RTL8111HSD-CG Ethernet LAN 10/100/1000 Wireless • • • Qualcomm QCA9377 Dual-band 1x1 802.11ac Wireless with MUMIMO + Bluetooth 4.1; 2.4 Ghz - 5 Ghz. Qualcomm QCA61x4A Dual-band 2x2 802.11ac Wireless with MU-MIMO + Bluetooth 4.2; 2.4 Ghz - 5 Ghz. Intel Wireless-AC 9560, Dual-band 2x2 802.11ac Wi-Fi with MU-MIMO + Bluetooth 5; 2.4 Ghz - 5 Ghz. Ports and connectors Table 12.
Power supply Table 14. Power supply Features Specifications Input Voltage 100-240 V, 1.6 A, 50-60 Hz Input current (maximum) • • • 200 W PSU (APFC Full range) (China only) 200 W PSU (EPA Bronze) 200 W PSU (EPA Platinum) (Brazil only) Physical system dimensions Table 15. Physical system dimensions Features Specifications Chassis volume (liters) 7.8 Chassis weight (pounds / kilograms) 11.57/5.26 Table 16. Chassis dimensions Features Specifications Height (inches / centimeters) 11.
Table 18. Regulatory/Environmental Certifications Tower/ Small form factor/ Micro Energy Star 7.0/7.1 Compliant (Windows & Ubuntu) Yes Br/CL Reduction: Yes Plastic parts above 25 grams shall not contain greater than 1000 ppm chlorine or greater than 1000 ppm bromine at the homogenous level.
3 Chassis This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations. Topics: • • • Front view Back view System board jumper Front view 1. 2. 3. 4. 5. 6. 7. Optical drive (optional) Power button and power light/diagnostic LED Hard-drive activity light Memory card reader (optional) Headset/Universal audio jack port (3.5 mm headphone/microphone combo port) USB 2.0 ports (2) USB 3.
Back view 1. 3. 5. 7. 9. 11. 13. 15. Line-out port DP1.2/HDMI2.0/VGA/Serial/Serial-PS/2 (Optional) DisplayPort USB 3.1 Gen 1 ports (2) Network port Power connector port External antenna connectors (2) (optional) Padlock ring 2. 4. 6. 8. 10. 12. 14. Serial Port (optional) HDMI port Service tag USB 2.
Figure 1.
4 Field service information This chapter details the safety precautions that must be taken before disassembling the systems. It also lists the detailed disassembly and assembly instructions along with related information such as screw list and tool requirements.
Steps 1. Ensure that you follow the Safety Instruction. 2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 3. Turn off your computer. 4. Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Disconnect your computer and all attached devices from their electrical outlets. 6.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: • • • • Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
Table 20. Screw size list (continued) M2x3.5 Component M3X3 M3X5 M3X6 6-32X1.4 6-32X9 SSD card 1 Power supply unit (PSU) 3 IO module 2 Internal antenna 2 Card reader 2 HDD Caddy Stand-Off 1 System board 5 Front IO bracket 1 Critical callouts Key disassembly instructions along with important replacement instructions are called out to ensure the field technicians take into account this information before removing or replacing any components. TPM 2.
4. Run the TPM update utility from Windows environment. a. Browse to the location where you downloaded the file and double-click the new file. b. Windows System will auto restart and update the TPM during the system startup. c. When the TPM update is finished, the system will auto reboot to take effect. 5. Run the TPM update utility from DOS environment, if Legacy Boot mode (Non-Windows users). a. b. c. d. e. Copy the downloaded file to a bootable DOS USB key.
NOTE: The Enable Legacy Option ROMs option should be disabled to make the above setting. Dust Filter This option enables or disables BIOS messages for maintaining the optional dust filter installed in the system. BIOS will generate a pre-boot reminder to clean or replace the dust filter based on the interval set. There are list of options to choose, if this BIOS option has to be set: • • • • • • • • Disabled 15 days 30 days 60 days 90 days 120 days 150 days 180 days By default this option is disabled.
Steps to confirm that PSU is defective 1. Disconnect the power cord from the PSU. CAUTION: Ensure that you take adequate safety precautions before accessing the internal components of your system. See the disassembly instructions in the Service Manual for procedure to access the PSU and its cables. 2. Disconnect the PSU cables from the system board. 3. Connect the power cord to the PSU. • • If the LED stays on for 3 seconds and turns off, it indicates that the PSU is functional.
Field service information
Customer replaceable unit and Field replaceable unit list This section lists the Customer replaceable unit (CRU) and Field replaceable unit (FRU) list that allows you to determine which components require field support for replacement of components. Table 21. CRU and FRU list: OptiPlex 3070 SFF Component CRU FRU Cable Cover Yes No Side Cover Yes No Dust Filter Yes No Front Bezel Yes No Memory module Yes No M.
Table 21.
Installing the side cover Steps 1. Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the computer [1].
2. Follow the procedure in After working inside your computer Expansion card Removing expansion card Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the expansion card: a. Pull the metal tab to open the expansion card latch [1]. b. Pull the release tab at the base of the expansion card [2]. NOTE: Applies to x16 card slot, x1 card has no release tab. c. Disconnect and lift the expansion card away from the connector on the system board [3].
Installing the expansion card Steps 1. Insert the expansion card into the connector on the system board [1]. 2. Press the expansion card until it clicks into place [2]. 3. Close the expansion card latch and press it until it clicks into place [3].
4. Install the Side cover. 5. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery About this task CAUTION: Removing coin cell battery may reset the motherboard. Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Expansion card 3. To remove the coin cell battery: a. Using a plastic scribe press the release latch until the coin cell battery pops out [1]. b. Remove the coin cell battery from the system [2].
Installing the coin cell battery Steps 1. Place the coin cell battery with "+" sign facing up in the slot on the system board [1]. 2. Press the battery into the connector until it locks into place [2,3].
3. Install the: a. Expansion cards b. Side cover 4. Follow the procedure in After working inside your computer. Hard drive assembly Removing the hard drive assembly Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the hard drive: a. Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2]. b. Push the release tab and lift the hard drive assembly from the system [3].
Installing the hard drive assembly Steps 1. Insert the hard drive assembly into the slot on the system [1]. 2. Connect the power cable and hard drive cable to the connector on the hard drive [2,3].
' 3. Install the Side cover. 4. Follow the procedure in After working inside your computer. Bezel Removing front bezel Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the front bezel: a. Pry the retention tabs to release the front bezel from the system [1]. b. Rotate the front bezel away from the computer [2] and pull to release the hooks on the front bezel from the front-panel slots [3].
Installing front bezel Steps 1. Align the bezel and insert the retention tabs on the bezel into the slots on the system [1]. 2. Press the bezel until the tabs clicks into place [2].
3. Install the Side cover. 4. Follow the procedure in After working inside your computer. Hard drive and optical drive module Removing the hard drive and optical drive module Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel c. HDD assembly 3. To release the hard drive and optical drive module: a. Unroute the optical drive cables [1] and hard drive cables [2] through the retention clip and HDD-ODD release tab respectively. b.
4. To remove the hard drive and optical drive module: a. Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2]. b. Slide and lift the hard drive and optical drive module from the system [3].
Installing the hard drive and optical drive module Steps 1. Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1]. 2. Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3].
3. Lower the hard drive and optical drive module so that it is placed in its slot [1]. 4. Slide the release tab to lock the module [2].
5. Route the hard drive data and power cables through the HDD-ODD release tab [1]. 6. Route the optical drive data cable and power cable through the retention clips [2].
7. Install the: a. HDD assembly b. Front bezel c. Side cover 8. Follow the procedure in After working inside your computer. Optical drive Removing the optical drive Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b. Front bezel 3. To remove the optical drive: a. Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b. Slide the release tab to unlock the hard drive and optical module [1]. c. Lift the hard drive and optical module [2].
d. Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower the hard drive and optical module until it is seated.
e. Push the release latch on the optical drive [1] and pull the optical drive out from the system [3].
Installing the optical drive Steps 1. Slide the optical drive into its slot in the system [1]. 2. Slide the release tab to unlock the hard drive and optical drive module [2].
3. Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3].
4. Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2].
5. Slide the release tab to lock the module [2]. 6. Install the: a. Front bezel b. Side cover 7. Follow the procedure in After working inside your computer. Memory module Removing memory module Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. Side cover Front bezel HDD assembly Hard drive and optical drive module 3. To remove the memory module: a. Pry open the retention tabs from both sides to lift the memory module from the connector [1]. b.
Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory module connector. 2. Insert the memory module into the memory module socket [1]. 3. Press the memory module until the memory module retention tabs click into place [2].
4. Install the: a. b. c. d. Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5 in. hard drive assembly.
Steps 1. Remove the (M2x3) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 22. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the WLAN card bracket to secure the WLAN cables. 3. Insert the WLAN card into the connector on the system board. 4. Replace the (M2x3) screw to secure the plastic tab to the WLAN card.
Heatsink fan Removing heatsink fan Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. Side cover Front bezel HDD assembly Hard drive and optical drive module 3. To remove the heatsink fan: a. Disconnect the heatsink fan cable from the connector on the system board [1]. b. Remove the 3 screws that secure the heat sink fan to the heat sink [2]. c. Lift the heatsink fan away from the computer [3]. Installing the heatsink fan Steps 1.
4. Install the: a. b. c. d. Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Heatsink assembly Removing heatsink assembly Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. Side cover Front bezel HDD assembly Hard drive and optical drive module 3. To remove the heatsink assembly: a. Disconnect the heatsink assembly fan cable from the connector on the system board [1]. b.
NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board. Installing heatsink assembly Steps 1. Align the heatsink assembly onto the processor [1]. 2. Tighten the 4 captive screws to secure the heatsink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board. 3. Connect the heatsink assembly fan cable to the connector on the system board [3].
4. Install the: a. b. c. d. Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. Side cover Front bezel HDD assembly Hard drive and optical drive module Heat sink assembly 3. To remove the intrusion switch: a.
Installing the intrusion switch Steps 1. Insert the intrusion switch into the slot on the chassis [1]. 2. Connect the intrusion switch cable to the system board [2].
3. Install the: a. b. c. d. e. Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 4. Follow the procedure in After working inside your computer. Power switch Removing power switch Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. Side cover Front bezel HDD assembly Hard drive and optical drive module 3. To remove the power switch: a. Disconnect the power switch cable from the system board [1]. b.
Installing the power switch Steps 1. Slide the power switch module into the slot on the chassis until it clicks into place [1, 2]. 2. Connect the power switch cable to the connector on the system board [3].
3. Install the: a. b. c. d. Hard drive and optical drive module HDD assembly Front bezel Side cover 4. Follow the procedure in After working inside your computer. Processor Removing processor Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. Side cover Front bezel HDD assembly Hard drive and optical drive module Heat sink assembly 3. To remove the processor: a.
CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the processor socket when removing the processor out of the socket. c. Lift the processor out of the socket [3]. NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the processor. Installing the processor Steps 1.
4. Install the: a. b. c. d. e. Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD About this task NOTE: The instructions are applicable to M.2 SATA SSD also. Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Side cover b.
c. HDD assembly d. Hard drive and optical drive module e. Heatsink assembly 3. To remove the M.2 PCIe SSD: a. Remove the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [1]. b. Lift and pull out the PCIe SSD from its connector on the system board [2]. c. Remove the SSD thermal pad [3]. Installing the M.2 PCIe SSD About this task NOTE: The instructions are applicable to M.2 SATA SSD also. Steps 1. Place the SSD thermal pad into the slot on the system board [1] . 2. Insert the M.
4. Install the: a. b. c. d. e. Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e.
3. To release the PSU: a. Disconnect the CPU power cable from the system board [1]. b. Unroute the power cables from the retention clips on the chassis [2]. 4. To remove the PSU: a. b. c. d. Remove the 3 screws that secure the PSU to the system [1]. Disconnect the system power cable from the connector on the system board [2]. Lift the cables away from the system [3]. Press the blue release tab [4] at the rear end of the PSU unit, slide the PSU and lift it away from the system [5].
Installing the power supply unit or PSU Steps 1. Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2]. 2. Route the system power cable through the retention clips [3]. 3. Connect the power cable to the connector on the system board [4]. 4. Replace the screws to secure the PSU to the rear chassis of the system [5].
5. Route the CPU power cable through the retention clips [1]. 6. Connect the CPU power cable to the connector on the system board [2].
7. Install the: a. b. c. d. e. Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 8. Follow the procedure in After working inside your computer. Speaker Removing speaker Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. Side cover Front bezel HDD assembly Hard drive and optical drive module 3. To remove the speaker: a. Disconnect the speaker cable from the connector on the system board [1]. b.
Installing the speaker Steps 1. Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2]. 2. Connect the speaker cable to the connector on the system board [3].
3. Install the: a. b. c. d. Hard drive and optical drive module HDD assembly Front bezel Side cover 4. Follow the procedure in After working inside your computer. System board Removing system board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. g. h. i. Side cover Coin cell Front bezel HDD assembly Hard drive and optical drive module Heatsink assembly Processor Memory module M.2 PCIe SSD 3. Disconnect the following cables: a.
b. Power switch 4. To remove the I/O panel: a. Remove the screw that secures the I/O panel [1]. b. Rotate the I/O panel and remove it from the system [2]. c. Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system board. 5. Disconnect the following cables from the connectors on the system board: a. Intrusion switch [1] b. CPU power [2] c. Power switch [3] 6. Unroute the PSU cables from the retention clips [4].
7. To remove the screws from the system board: a. Remove the 5 screws that secure the system board to the chassis [1]. b. Remove the single screw used as a mounting point for M.2 SSD drive [2] and the standoff single (#6-32) screw [3] that secures the system board to the system [3].
8. To remove the system board: a. Lift and slide the system board away from the system [1, 2].
Installing the system board Steps 1. Hold the system board by its edges, and align it towards the back of the system. 2. Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system chassis [1,2]. 3. Replace the single screw used as a mounting point for M.
4. Route all the cables through the routing clips [1]. 5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: a. Power switch [2] b. CPU power [3] c.
6. Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3]. 7. Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [4]. 8. Replace the screw to secure the I/O panel to the chassis [5].
9. Connect the following cables: a. Intrusion switch b. Power switch 10. Install the: a. b. c. d. e. f. g. h. M.2 PCIe SSD Memory module Processor Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 11. Follow the procedure in After working inside your computer.
5 Technology and components This chapter details the technology and components available in the system. Topics: • • • • Processors DDR4 USB features HDMI 2.0 Processors OptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology. NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB cache depending on processor type. • • • • • • • • Intel Pentium Gold G5400 (2 Cores/4MB/4T/3.
Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 3. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 4. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.
• • • • • Increased maximum bus power and increased device current draw to better accommodate power-hungry devices New power management features Full-duplex data transfers and support for new transfer types Backward USB 2.0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and FullSpeed.
• • • • • • • USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers USB 3.0/USB 3.1 Gen 1 Solid-state Drives USB 3.0/USB 3.1 Gen 1 RAIDs Optical Media Drives Multimedia Devices Networking USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.
6 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • • • • • • • • • Supported operating systems Downloading drivers Network adapter drivers Audio drivers Display adapter Security drivers Storage controller System device drivers Other device drivers Supported operating systems Table 24.
Audio drivers Verify if the audio drivers are already installed in the computer. Display adapter Verify if the display adapter drivers are already installed in the system. Security drivers Verify if the security drivers are already installed in the system. Storage controller Verify if the storage control drivers are already installed in the system. System device drivers Verify if the system device drivers are already installed in the system.
Other device drivers Verify if the following drivers are already installed in the system.
Ports (COM and LPT) Mice and other pointing devices Firmware Software 89
7 System setup System setup enables you to manage your hardware and specify BIOS level options.
System setup options NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear. General options Table 25. General Option Description System Information Displays the following information: • • • • • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
Table 26. System Configuration (continued) Option Description • • SATA Operation Allows you to configure the operating mode of the integrated hard drive controller. • • • Drives COM3 COM4 Disabled = The SATA controllers are hidden AHCI = SATA is configured for AHCI mode RAID ON = SATA is configured to support RAID mode (selected by default) Allows you to enable or disable the various drives on-board: • • • • SATA-0 (enabled by default) SATA-1 (enabled by default) SATA-2 (enabled by default) M.
Video screen options Table 27. Video Option Description Primary Display Allows you to select the primary display when multiple controllers are available in the system. • • Auto (default) Intel HD Graphics NOTE: If you do not select Auto, the on-board graphics device will be present and enabled. Security Table 28. Security Option Description Strong Password This option lets you enable or disable strong passwords for the system.
Table 28. Security (continued) Option Description • • • Chassis Intrusion Deactivate Disable Activate - This option is selected by default. This field controls the chassis intrusion feature. Choose any one of the option: • • • Disabled (default) Enabled On-Silent Admin Setup Lockout Allows you to prevent users from entering Setup when Admin password is set. This option is not set by default. SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protections.
Intel Software Guard Extensions options Table 30. Intel Software Guard Extensions Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. Click one of the following options: • • • Enclave Memory Size Disabled Enabled Software controlled—Default This option sets SGX Enclave Reserve Memory Size Click one of the following options: • • • 32 MB 64 MB 128 MB—Default Performance Table 31.
Power management Table 32. Power Management Option Description AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You can set the AC Recovery to: • • • Power Off Power On Last Power State This option is Power Off by default. Enable Intel Speed Shift Technology Allows you to enable or disable Intel Speed Shift Technology support. The option Enable Intel Speed Shift Technology is set by default. Auto On Time Sets time to automatically turn on the computer.
Table 33. POST Behavior (continued) Option Description • Minimal — The system boots quickly, unless the BIOS has been updated, memory changed, or the previous POST did not complete. Thorough — The system does not skip any steps in the boot process. Auto — This allows the operating system to control this setting (this works only when the operating system supports Simple Boot Flag). • • This option is set to Thorough by default. Extend BIOS POST Time This option creates an additional pre-boot delay.
Maintenance Table 36. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. SERR Messages Controls the SERR message mechanism. This option is set by default. Some graphics cards require that the SERR message mechanism be disabled. BIOS Downgrade Allows you to flash previous revisions of the system firmware.
Option Description • SupportAssist OS Recovery 3 Allows you to recover the SupportAssist OS Recovery (Disabled by default) Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. About this task NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to Dell.com/support.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https:// www.dell.com/support/article/sln143196/ Steps 1. Download the BIOS update .EXE file to another system. 2. Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive. 3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5.
• • • BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key AC power adapter connected to the system Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu: CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to boot. Steps 1.
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 39. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
• • • The password can contain the numbers 0 through 9. Only lower case letters are valid, upper case letters are not allowed. Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompts you to save the changes. 5. Press Y to save the changes. The computer reboots.
8 Troubleshooting Topics: • • • • Enhanced Pre-Boot System Assessment — ePSA diagnostics Diagnostics Diagnostic error messages System error messages Enhanced Pre-Boot System Assessment — ePSA diagnostics About this task The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on the Power button. The following table shows different light patterns and what they indicate. Table 40.
Table 42. States Under Host BIOS Control Amber LED state White LED state System state Notes 2 5 BIOS state 1 BIOS Post code (Old LED pattern 0001) Corrupt BIOS. 2 6 BIOS state 2 BIOS Post code (Old LED pattern 0010) CPU config or CPU failure. 2 7 BIOS state 3 BIOS Post code (Old LED pattern 0011) MEM config in process. Appropriate mem modules detected but failure has occurred.
Table 43. Diagnostic error messages (continued) Error messages Description CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer. DATA ERROR The hard drive cannot read the data. DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics.
Table 43. Diagnostic error messages (continued) Error messages Description memory module is installed. Correct the appropriate options in the system setup program. KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine.
Table 43. Diagnostic error messages (continued) Error messages Description SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the System Setup program, then immediately exit the program.
Table 44. System error messages (continued) System message Description normal operating range. Dell recommends that you back up your data regularly.
9 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
