OptiPlex 3080 Small Form Factor Service Manual Regulatory Model: D15S Regulatory Type: D15S002 May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer........................................................................................... 5 Safety instructions.............................................................................................................................................................. 5 Before working inside your computer.......................................................................................................................5 Safety precautions....................
Removing the WLAN card.........................................................................................................................................32 Installing the WLAN card........................................................................................................................................... 33 Heat sink..............................................................................................................................................................................
1 Working on your computer Topics: • Safety instructions Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2 Technology and components This chapter details the technology and components available in the system. Topics: • • Graphics options System management features Graphics options Intel UHD 610 Graphics Table 1. Intel UHD 610 Graphics specifications Intel UHD 610 Graphics Bus Type Integrated Memory Type UMA Graphics Level Celeron/Pentium Gold: GT2 (UHD) Overlay Planes Yes Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.
Table 2. Intel UHD 630 Graphics specifications (continued) Intel UHD 630 Graphics Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.5 from Intel CML POR) Supports maximum resolution ● ● ● ● ● Number of display supported Up to three displays supported Multiple Display Support ● Two motherboard integrated DP1.4 HBR2 + One video option (VGA/DP1.4 HBR2/HDMI2.0/USB3.2 Gen2 type-C Alt-mode) External Connectors Two MB integrated DP1.4 HBR2 + One video option (VGA/ DP1.4 HBR2/HDMI2.
Table 3. NVIDIA GeForce GT 730 specifications (continued) Feature Values Power consumption u ● 20 W TDP 30 W TGP 3D mark performance ● 3DMark 11 (P): E4131 ● 3Dmark Vantage(P): AMD Radeon RX 640 Table 4. AMD Radeon RX 640 specifications Feature Values GPU frequency 1.2 GHz DirectX 12 Shader model 5.0 Open CL 2.0 Open GL 4.5 GPU memory interface 128 bit PCIe bus PCIe 3.
AMD Radeon R5 430 Table 5. AMD Radeon R5 430 specifications Feature Values GPU frequency 780 MHz DirectX 11.2 Shader model 5.0 Open CL 1.2 Open GL 4.2 GPU memory interface 64 bit PCIe bus PCIe 3.0 x8 Display support Two DisplayPorts Graphics memory configuration 2 GB, GDDR5 Graphics memory clock speed 1.
Dell Client Command Suite for In-Band systems management Dell Client Command Suite is a free toolkit available for download, for all Latitude Rugged tablets at dell.com/support, automates and streamlines systems management tasks, saving time, money, and resources. It consists of the following modules that can be used independently, or with a variety of systems management consoles such as SCCM.
3 Field service information Topics: • • • • • • • • • • • • • • • • Recommended tools Screw List Side cover Intrusion switch Front bezel Hard-drive assembly Solid-state drive Optical drive WLAN card Heat sink Coin-cell battery Expansion card Memory modules Processor Power-supply unit System board Recommended tools The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Philips #2 screwdriver ● Plastic scribe-Recommended for field technician ● T-30
Table 6. Screw list (continued) Component Screw type Quantity System board #6-32 8 Image Side cover Removing the side cover Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable). About this task The following images indicate the location of the side panels and provide a visual representation of the removal procedure.
Steps 1. Press down on the release latch until your hear a click. 2. Slide the side cover towards the back of the system. 3. Lift the side cover from the system. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side panels and provides a visual representation of the installation procedure.
Steps 1. Locate the side cover slot on your computer. 2. Slide the side cover towards the front of the system till you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer.
Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover About this task The following images indicate the location of the intrusion switch and provide a visual representation of the removal procedure. Steps 1. Disconnect the intrusion switch cable from the connector on the system board. 2. Slide the intrusion switch and lift it away from the system .
Steps 1. Insert the intrusion switch into the slot on the chassis. 2. Connect the intrusion switch cable to the system board . Next steps 1. Install the Side cover 2. Follow the procedure in After working inside your computer. Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure.
Steps 1. Pry the retention tabs to release the front bezel from the system. 2. Remove the front bezel from the system. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.
Steps 1. Position the bezel to align the tab holders with the slots on the system chassis. 2. Press the bezel until the tabs click into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard-drive assembly Removing the 2.5 in. hard drive assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 2.5 in.
Steps 1. Disconnect the hard drive data cable and power cable from the connectors on the hard drive. 2. Remove the 6-32 screw. 3. Release the hard drive assembly from the notch and slide the hard drive assembly out. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Removing the hard drive bracket Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5 in. hard drive assembly.
Steps 1. Locate the hard drive bracket on your computer. 2. Remove the eight M3x3 screws from the hard drive bracket. Installing the 2.5 in. hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5 in. hard drive and provides a visual representation of the installation procedure.
Steps 1. Insert the hard drive assembly into the slot on the system and slide the hard drive assembly down. 2. Press down the hard drive assembly, until it clicks into place. 3. Replace the 6-32 screw to fix the hard drive assembly. 4. Connect the power cable and hard drive cable to the connectors on the hard drive. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.
Steps 1. Replace the eight M3x3 screws to secure the hard drive bracket. 2. Align and insert the drive bracket with the slots on the drive. Next steps 1. 2. 3. 4. Install the 2.5 in. hard drive assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 2230 PCIe solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1. 2. 3. 4. Install the 2.5 in. hard drive assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Removing the M.2 2280 PCIe solid-state drive Prerequisites 1. 2. 3. 4.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1. 2. 3. 4. Install the 2.5 in. hard drive assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Optical drive Removing the slim optical-drive Prerequisites 1.
Steps 1. Press the release tab on the optical drive/ hard drive module. 2. Slide the optical drive out of the optical drive/ hard drive module. 3. Optical drive unit. 4. Optical drive/ hard drive module. Installing the slim optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
About this task The following image indicates the location of the slim optical-drive and provides a visual representation of the installation procedure. Steps 1. Optical drive/ hard drive module. 2. Optical drive unit. 3. Insert the optical drive into the optical drive/ hard drive module. 4. Press the Optical drive unit until it clicks in place. Next steps 1. Install the Side cover 2. Install the Front bezel 3. Follow the procedure in After working inside your computer.
WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Remove the (M2x3) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3.
Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 7.
4. Replace the (M2x3) screw to secure the plastic tab to the WLAN card. Next steps 1. 2. 3. 4. Install the 2.5 in. hard drive assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Heat sink Removing the heat-sink Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
About this task The following image indicates the location of the VR heat sink and provides a visual representation of the installation procedure. Steps 1. Place the heat sink on the processor. 2. Tighten the captive screws that secure the heat-sink to the system board and connect the heat sink fan cable to the system board. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.
Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the system. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Expansion card Removing the expansion card Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
Steps 1. Pull the metal tab to open the expansion card latch. 2. Pull the release tab at the base of the expansion card. 3. Lift the expansion card away from the connector on the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the graphics card and provides a visual representation of the installation procedure.
Steps 1. Align the expansion card with the connector on the system board. 2. Place the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the expansion card latch and press it until it clicks into place. Next steps 1. Install the Side cover 2. Follow the procedure in After working inside your computer. Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Pull the securing clips from the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. 2. 3. 4. Install the 2.5 in. hard drive assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Processor Removing the processor Prerequisites 1.
Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of the processor are higher than the others, the processor is not seated properly. 2.
Power-supply unit Removing the power-supply unit Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the Side cover Remove the Front bezel Remove the Hard drive and optical drive module NOTE: Note the routing of cables as you must route them again after you complete the task. About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure.
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Field service information
Steps 1. Unroute the SATA cables from the retention clip on the support bracket. 2. Remove the two screws (M6X32) and slide the support bracket out from the slot. 3. Unroute the power-supply cable from the retention clip on the chassis. 4. Remove the three screws (M6X32) that secure the power-supply unit to the back of the chassis. 5. Press the power-supply unit release latch and slide the unit into the chassis. 6. Remove the power-supply unit out of the chassis.
Field service information
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Field service information
Steps 1. Align and place the power-supply unit into the slot on the chassis. 2. Slide the power-supply unit into the slot until it clicks in place. 3. Replace the three screws (M6X32) to secure the power-supply unit to the chassis. 4. Reroute the power-supply cables through retention clips and connect it to the connectors on the system board. 5. Place the support bracket into the slot and secure it with the two screws (M6X32). 6. Reroute the SATA cables through the retention clip on the support bracket.
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Steps 1. Remove the screw (6-32) that secures the I/O panel. 2. Lift the I/O panel away from the system board. 3. Disconnect the intrusion switch cable. 4. Disconnect the system board power supply cables. 5. Disconnect the power button switch cable. 6. Disconnect the system fan cable. 7. Disconnect the processor power supply cable. 8. Disconnect the SATA cables. 9. Disconnect the SATA power cable. 10. Disconnect the internal speaker cable. 11.
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Field service information
Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2. Replace the four screws (6-32) and the single standoff screw (M2X4) screw to secure the system board to the chassis. 3. Align and lower the I/O panel into the slot on the chassis. 4. Replace the screws (6-32) to secure the I/O panel to the chassis. 5.
3. 4. 5. 6. 7. 8. 58 Install the WLAN card. Install the solid-state drive. Install the hard drive assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
4 Troubleshooting Topics: • • • • • Dell SupportAssist Pre-boot System Performance Check diagnostics Diagnostic LED behavior Diagnostic error messages System error messages WiFi power cycle Dell SupportAssist Pre-boot System Performance Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware.
Diagnostic LED behavior Table 8. Diagnostic LED behavior Blinking pattern Amber White Problem description 1 2 Unrecoverable SPI Flash Failure 2 1 CPU failure Suggested resolution ● ● 2 2 2 3 System board failure (included ● BIOS corruption or ROM ● error) No memory/RAM detected ● ● Flash latest BIOS version If problem persists, replace the system board. Confirm that the memory module is installed properly. If problem persists, replace the memory module.
Table 8. Diagnostic LED behavior (continued) Blinking pattern Amber White 3 7 Problem description Intel ME (Management Engine) Error Suggested resolution ● If problem persists, replace the system board. ● Timeout waiting on ME to reply to HECI message If problem persists, replace the system board. ● 4 2 CPU Power Cable Connection Issue Diagnostic error messages Table 9. Diagnostic error messages Error messages Description AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty.
Table 9. Diagnostic error messages (continued) Error messages Description For example, Printer out of paper. Take the appropriate action. HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in Dell Diagnostics.
Table 9. Diagnostic error messages (continued) Error messages Description MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it.
System error messages Table 10. System error messages System message Description Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error. CMOS checksum error RTC is reset, BIOS Setup default has been loaded. CPU fan failure CPU fan has failed. System fan failure System fan has failed.
5 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
