Dell™ OptiPlex™ 330 User's Guide Mini Tower Computer Desktop Computer
Back to Main Page Advanced Features Dell™ OptiPlex™ 330 User's Guide LegacySelect Technology Control Manageability Power Management LegacySelect Technology Control LegacySelect technology control offers legacy-full, legacy-reduced, or legacy-free solutions based on common platforms, hard-drive images, and help desk procedures. Control is provided to the administrator through system setup, Dell OpenManage™ IT Assistant, or Dell custom factory integration.
l l Hibernate l l l Shutdown l l l USB device activity Power management event Press the power button Auto power on Power management event Press the power button Auto power on Power management event NOTE: For more information on power management, see your operating system documentation.
Back to Main Page Appendix Dell™ OptiPlex™ 330 User's Guide FCC Notice (U.S. Only) FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
Back to Contents Page Before You Begin Dell™ OptiPlex™ 330 User's Guide This section provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: l You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer. l You have read the safety information in the Dell™ Product Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. CAUTION: Disconnect all telephone or network cables from the computer. 2. Disconnect your computer and all attached devices from their electrical outlets. 3. Press the power button to ground the system board. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Cleaning Your Computer Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Disconnect the network or modem cable. Clean your computer with a soft cloth dampened with water.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Clearing Forgotten Passwords Clearing CMOS Settings Flashing the BIOS Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: This process erases both the system and administrator passwords. 1. Follow the procedures in Before You Begin. 2. Remove the computer cover. 3. Locate the 2-pin password jumper (PSWD) on the system board.
15. Connect your computer and devices to electrical outlets, and turn them on. Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1. Follow the procedures in "Before You Begin" on page 21. 2. Remove the computer cover. 3. Reset the current CMOS settings: 4. a. Locate the password (PSWD) and CMOS (RTCRST) jumpers on the system board (see Clearing Forgotten Passwords). b.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Dell Diagnostics Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see Lockups and Software Problems) and run the Dell Diagnostics before you contact Dell for technical assistance.
6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7. When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer.
Back to Main Page Finding Information Dell™ OptiPlex™ 330 User's Guide NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
l l l l l l l l Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts Specifications How to configure system settings How to troubleshoot and solve problems Dell OptiPlex™ 330 User's Guide Microsoft Windows Help and Support Center 1. 2. l l Service Tag and Express Service Code Microsoft Windows License Label Click the Windows Vista start button® Help and Support® Dell User and System Guides® System Guides.
NOTE: The Operating System media may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the Operating System disc. See Restoring Your Operating System. After you reinstall your operating system, use the Drivers and Utilities disc to reinstall drivers for the devices that came with your computer. Your operating system product key label is located on your computer.
Back to Main Page Glossary Dell™ OptiPlex™ 330 User's Guide Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs.
EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives. EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity. EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission. ESD — electrostatic discharge — A rapid discharge of static electricity.
megahertz (MHz), gigahertz (GHz), or terahertz (THz). I IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc.
memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz. Mini PCI — A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card.
R RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. readme file — A text file included with a software package or hardware product.
S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard.
power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access. write-protected — Files or media that cannot be changed.
Back to Main Page Getting Help Dell™ OptiPlex™ 330 User's Guide Diagnostics Checklist Obtaining Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.
www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: l Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) l Dell Marketing and Sales e-mail addresses apmarketing@dell.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Using Multimedia Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD/DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. 1. Press the eject button on the front of the drive. 2. Place the disc, label side up, in the center of the tray. 3. Press the eject button or gently push in the tray.
Fast reverse. Advance a single frame while in pause mode. Go to the next title or chapter. Continuously play the current title or chapter. Go to the previous title or chapter. Eject. For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1. Open the Volume Control window. 2.
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Back to Contents Page Mini Tower Computer Views Dell™ OptiPlex™ 330 User's Guide Front View Back View Back Panel Connectors Front View 1 Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or call Support. 2 optical drive Use the optical drive to play a CD/DVD. 3 floppy drive The floppy drive is optional. 4 drive activity light The drive activity light is on when the computer reads data from or writes data to the hard drive.
Back View 1 cover release latch This latch allows you to open the computer cover. 2 padlock rings Padlock rings are for attaching a commercially available antitheft device. The padlock rings allow you to secure the computer cover to the chassis with a padlock to prevent unauthorized access to the inside of the computer. To use the padlock rings, insert a commercially available padlock through the rings, and then lock the padlock. 3 power connector Insert the power cable.
l l l 3 network adapter connector network and the computer. Orange — A good connection exists between a 100-Mbps network and the computer. Yellow — A good connection exists between a 1-Gbps (1000Mbps) network and the computer. Off — The computer is not detecting a physical connection to the network. To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device.
Dell™ OptiPlex™ 330 User's Guide Mini Tower Computer Back to Main Page About Your Computer Finding Information Mini Tower Computer Views Inside View of Your Computer Mini Tower Specifications System Board Components Power Supply DC Connector Pin Assignments Setting Up Your Computer Advanced Features Securing Your Computer System Setup Troubleshooting Tools Troubleshooting Reinstalling Software Getting Help Appendix Glossary Removing and Replacing Parts Before You Begin Removing the Computer Cover Memory C
Back to Mini Tower Contents Page Back to Main Page Mini Tower Computer Parts Dell™ OptiPlex™ 330 User's Guide Removing the Computer Cover Battery Memory Power Supply Cards Speakers Bezel Processor Drives I/O Panel System Board Replacing the Computer Cover Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Inside View of Your Computer 1 floppy drive 2 optical drive 3 power supply 4 system board 5 heat sink assembly 6 hard drive System Board Components 1 internal speaker connector (INT_SPKR) 2 processor connector (CPU) 3 processor power connector (12VPOWER) 4 memory module connectors (DIMM_1, DIMM_2) 5 SATA drive connectors (SATA0, SATA1) 6 front-panel connector (FRONTPANEL) 7 power connector (POWER) 8 SATA drive connectors (SATA2, SATA3) 9 RTC reset jumper (RTCRST) 10 password
13 PCI card connectors (SLOT2 and SLOT3) 14 internal buzzer (SPKR) 15 serial/ PS/2 connector (PS2/SER2) 16 fan connector (FAN_CPU) 17 floppy drive connector (FLOPPY) Power Supply DC Connector Pin Assignments DC Power Connector P1 Pin Number Signal name Wire Color Wire Size 1 3.3 V Orange 20 AWG 2 3.
21 5V Red 20 AWG 22 5V Red 20 AWG 23 5V Red 20 AWG 24 RTN Black 20 AWG DC Power Connector P2 Pin Number Signal Name 18-AWG Wire 1 GND Black 2 GND Black 3 +12 VADC Yellow 4 +12 VADC Yellow DC Power Connectors P3, P5, P8, and P9 Pin Number Signal name 18-AWG Wire 1 +3.
Installation Guidelines l l If a single DIMM is installed, you must install it in connector DIMM_1. For best performance, memory modules should be installed in pairs of matched memory size, speed, and technology. If the memory modules are not installed in matched pairs, the computer will operate, but with a slight reduction in performance (see the label on the module to determine the module's capacity).
Removing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1. Follow the procedures in Before You Begin. 2.
1 alignment guide 2 card 3 card-edge connector 4 card connector 5 release tab 6 card retention latch 3. Push the release tab on the card retention latch from the inside to pivot the latch open. The latch will remain in the open position. 4. Open the card retention mechanism that secures the card in place from the top: 5. a. Place your thumb on the top of the card retention mechanism and grip the bottom of the retention mechanism with your fingers. b.
1 card fully seated 2 card not fully seated 3 bracket caught outside of slot 4 bracket within slot 8. If you are installing the PCI Express card into the x16 card connector, position the card so the securing slot is aligned with the securing tab. 1 PCI Express x16 card 3 PCI Express x16 card slot 9. 2 PCI Express x16 securing tab Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. 10. Pivot and secure the card retention latch 11.
l If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 7. Replace the card retention bracket, ensuring that: l The guide clamp is aligned with the guide notch. l The tops of all cards and filler brackets are flush with the alignment bar.
3. Push down on the clamp release tab to release the bezel clamps from the front panel. 4. Rotate and pull the bezel away from the front of the computer to release bezel clamps from bezel clamp slot. 5. Set aside the bezel in a secure location. Replacing the Bezel 1. Align and insert the bezel clamps in the bezel clamp slots. 2. Rotate the bezel toward the computer until it snaps into place on the front panel.
1 power cable 2 data cable Drive Interface Connectors The drive cable connectors are keyed for correct insertion. Properly align the cable connector key on the cable and the drive before connecting. 1 interface cable 2 interface connector Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab.
1 hard-drive data cable 2 hard-drive data connector on system board 3 power cable 5. Remove the four screws securing the hard drive. 6. Slide the drive out away from the front of the computer. 7. If removing this drive changes the drive configuration, then be sure to reflect these changes in system setup. When you restart your computer, enter system setup (see System Setup), then go to the "Drives" section of the system setup and under Drive 0 through 3, set the Drive to the correct configuration.
1 hard drive 2 hard drive bracket 4. If your replacement hard drive does not have the plastic hard-drive bracket attached, remove the bracket from the existing drive by unsnapping it from the drive. Snap the bracket onto the new drive. 5. Gently slide the hard drive into the drive bay until it clicks into place. 6. Connect the power and data cables to the drive.
1 hard-drive data cable 2 hard-drive data connector on system board 3 power cable 7. Connect the data cable to the system board. 8. Check all cables to be certain that they are properly connected and firmly seated. 9. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 10. Connect your computer and devices to electrical outlets, and then turn them on. 11.
5. Move the first hard drive from the upper bay to the lower bay: a. Disconnect the power and the data cables from the back of the first hard drive. b. Press in on the blue release tabs on each side of the drive and slide the first hard drive up and out of the upper bay. c. Gently slide the first hard drive into the lower bay until it clicks into place. 6. Gently slide the new hard drive into the upper bay until it clicks into place. 7. Connect a power cable to each drive. 8.
1 hard-drive data cable 2 hard-drive data connector on system board (SATA0 or SATA1) 3 power cable 10. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 11. Connect your computer and devices to electrical outlets, and then turn them on. 12. See the documentation that came with the drive for instructions on installing any software required for drive operation. 13.
1 optical-drive panel insert 3 holder for shoulder screws 5. 2 floppy-drive panel insert Reattach the drive panel to the front of the computer. The drive panel only fits when it is correctly oriented. Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
1 floppy drive 2 drive release latch 7. If you are replacing the floppy drive, see Installing a Floppy Drive. Otherwise, replace the drive panel by aligning its hinges and rotating it up until it snaps into place. 8. Replace the bezel (see Replacing the Bezel). 9. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 10.
1 floppy drive 3 shoulder screw slots (2) 2 shoulder screws (4) 7. Attach the power and data cables to the floppy drive. 8. Connect the other end of the data cable to the connector labeled "FLOPPY" on the system board (see System Board Components) and route the cable through the clip on the shroud. 1 power cable 3 floppy-drive connector (FLOPPY) 9. 2 floppy-drive cable Replace the bezel (see Replacing the Bezel). 10.
Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover. Removing an Optical Drive 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Computer Cover). 3.
b. 5. Attach the screws to the new drive. Align the shoulder screws on the optical drive with the shoulder screw slots, and slide the drive into the bay until it clicks into place. 1 optical drive 3 shoulder screw slots (2) 2 shoulder screws (3) 6. Connect the power and data cables to the drive. 7. Connect the data cable to the system board connector on the system board. 1 power cable 3 optical drive connector 2 optical drive data cable 8.
10. Replace the bezel (see Replacing the Bezel). 11. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 12. Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 13.
8. Connect your computer and devices to electrical outlets, and then turn them on. 9. Enter system setup (see Entering System Setup) and restore the settings you recorded in step 1. Then go to the Maintenance section and clear the low battery and other errors associated with the battery replacement in the Event Log. 10. Properly dispose of the old battery. See the Product Information Guide for battery disposal information.
NOTICE: Route the DC power cables under the chassis tabs. The cables must be properly routed to prevent the cables from being damaged. 9. 10. Reconnect the DC power cables to the system board and drives. Secure the hard drive cable, CD or DVD drive data cable, and the front panel ribbon cable to the securing clip on the side of the power supply. NOTE: Double-check all cable connections to make sure they are secure. 11. Replace the computer cover (see Replacing the Computer Cover).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1. Follow the procedures in Before You Begin. 2.
1 heat sink assembly 2 captive screw housings (2) NOTICE: Unless a new heat sink is required for the new processor, reuse the original heat sink assembly when you replace the processor. 7. Pull the release lever straight up until the processor is released. 1 center cover latch 2 processor cover 3 processor 4 socket 5 release lever NOTICE: Be careful not to bend any of the pins when you remove the processor. Bending the pins can permanently damage the processor. 8.
3. If the release lever on the socket is not fully extended, move it to that position. NOTICE: You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer. 4. Align the pin-1 corner of the processor and socket.
1 heat sink assembly 3 captive screw housing (2) 2 heat-sink assembly bracket 10. Connect any cables disconnected before removing the heat sink assembly. 11. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 12. Connect your computer and devices to an electrical outlet, and turn them on. 13.
1 securing screw 3 I/O cable connector 2 I/O panel Installing the I/O Panel 1. Place the I/O panel into the slot. NOTICE: Take care not to damage the cable connectors and the cable routing clips when sliding the I/O panel into the computer. 2. Align and slide the I/O panel clamp in the I/O panel clamp slot. 3. Replace and tighten the screw that secures the I/O panel. 4. Reconnect the cables to the system board. 5. Replace the bezel (see Replacing the Bezel). 6.
3. Remove any add-in cards on the system board (see Cards). 4. Remove the processor and heat sink assembly (see Speakers). 5. Remove the memory modules (see Removing Memory) and document which memory module is removed from each memory socket so that the memory modules can be installed in the same location after the board is replaced. 6. Disconnect all cables from the system board.
8. Connect your computer and devices to an electrical outlet, and turn them on. 9. Verify that the computer works correctly by running the Dell Diagnostics (see Dell Diagnostics). Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1. Ensure that all cables are connected, and fold cables out of the way. 2. Ensure that no tools or extra parts are left inside the computer. 3.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Mini Tower Specifications Mini Tower Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start® Help and Support and select the option to view information about your computer.
USB two front-panel and six back panel USB 2.0–compliant connectors Audio two connectors for line-in/microphone and line-out; two front-panel connectors for headphones and microphone System board connectors: SATA four 7-pin connectors Floppy drive 34-pin connector Fan 5-pin connector PCI 2.
PCI Express: connectors one x16 power 25 W (x16) maximum connector size 164 pins (x16) connector data width (maximum) 16 PCI Express lanes (x16) Communications Network adapter 10/100/1000 Ethernet LAN on system board Drives Externally accessible l l Available devices l Internally accessible l one 3.5-inch drive two 5.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide About RAID Configurations About RAID Configurations This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Of the RAID configurations available in the computer industry for different uses, Dell offers RAID level 1 on your computer. A RAID level 1 configuration is recommended for users who desire a high level of data integrity.
Although hard drives of any size may be combined to create a RAID configuration, the drives should ideally be of equal size when using the Intel RAID Option ROM utility. In a RAID level 1 configuration, the size of the configuration will be equivalent to the smaller of the two drives used. 1. Set your computer to RAID-enabled mode (see Setting Your Computer to RAID-Enabled Mode). 2. Press when you are prompted to enter the Intel RAID Option ROM utility. 3.
Back to Contents Page Desktop Computer Views Dell™ OptiPlex™ 330 User's Guide Front View Back View Back Panel Connectors Front View 1 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see System Setup Options for more information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
Back View 1 card slots Access connectors for any installed PCI and PCI Express cards. 2 back panel connectors Plug USB, audio, and other devices into the appropriate connector (see Back Panel Connectors for more information). 3 power connector Insert the power cable. 4 voltage selector switch For selecting voltage rating. 5 padlock rings Padlock rings are for attaching a commercially available antitheft device.
It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation. 4 network activity light This light flashes yellow when the computer is transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady "on" state. 5 line-out connector Use the green line-out connector to attach headphones and most speakers with integrated amplifiers.
Dell™ OptiPlex™ 330 User's Guide Desktop Computer Back to Main Page About Your Computer Finding Information Mini Tower Computer Views Inside View of Your Computer Desktop Specifications System Board Components Power Supply DC Connector Pin Assignments Setting Up Your Computer Advanced Features Securing Your Computer System Setup Troubleshooting Tools Troubleshooting Reinstalling Software Getting Help Appendix Glossary Removing and Replacing Parts Before You Begin Removing the Computer Cover Memory Cards D
Back to Desktop Contents Page Back to Main Page Desktop Computer Parts Dell™ OptiPlex™ 330 User's Guide Removing the Computer Cover Memory Cards Drives Battery Power Supply Speakers Processor I/O Panel System Board Replacing the Computer Cover Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To avoid electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board.
(12VPOWER) (DIMM_1, DIMM_2) 5 SATA drive connectors (SATA0, SATA1) 6 front-panel connector (FRONTPANEL) 7 power connector (POWER) 8 SATA drive connectors (SATA2, SATA3) 9 RTC reset jumper (RTCRST) 10 password jumper (PSWD) 11 battery socket (BATTERY) 12 PCI Express x16 card connector (SLOT1) 13 PCI card connectors (SLOT2 and SLOT3) 14 internal buzzer (SPKR) 15 serial/ PS/2 connector (PS2/SER2) 16 fan connector (FAN_CPU) 17 floppy drive connector (FLOPPY) Power Supply DC Connector Pin Assig
17 RTN Black 20 AWG 18 RTN Black 20 AWG 19 RTN Black 20 AWG 20 OPEN 21 5V Red 20 AWG 22 5V Red 20 AWG 23 5V Red 20 AWG 24 RTN Black 20 AWG DC Power Connector P2 Pin Number Signal Name 18-AWG Wire 1 GND Black 2 GND Black 3 +12 VADC Yellow 4 +12 VADC Yellow DC Power Connector P4 Pin Number Signal Name 22-AWG Wire 1 +5 VADC Red 2 GND Black 3 GND Black 4 +12 VADC Yellow DC Power Connectors P5 and P6 Pin Number Signal name 18-AWG Wire 1 +3.
l Mini Tower — Mini Tower Specifications l Desktop — Desktop Computer Specifications NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported. Installation Guidelines l l If a single DIMM is installed, you must install it in connector DIMM_1. For best performance, memory modules should be installed in pairs of matched memory size, speed, and technology.
8. Connect your computer and devices to electrical outlets, and turn them on. 9. Right-click the My Computer icon and click Properties. 10. Click the General tab. 11. To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Removing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Before removing memory, you may need to remove the Optical Drive. See Optical Drive.
4. If you are installing a new card, remove the filler bracket to create a card- slot opening. 5. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. 6. Prepare the card for installation. 1 release tab 2 card 3 card-edge pins 4 card connector NOTE: See the documentation that came with the card for information on configuring the card, making internal connections, or customizing it for your computer.
1 PCI Express x16 card 3 PCI Express x16 card slot 10. 11. 2 PCI Express x16 securing tab Pivot and secure the card retention latch. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 12. Replace the computer cover.
5 card connector 5. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 6. Snap the card retention latch into place. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7.
Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive. 1 power cable 2 power input connector Drive Interface Connectors The drive cable connectors are keyed for correct insertion. Properly align the cable connector key on the cable and the drive before connecting.
5. Press in on the two plastic securing clips on each side of the hard drive and slide the drive towards the back of the computer. NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 6. Lift the drive out of the computer and disconnect the power and data cables from the drive. 7. If removing this drive changes the drive configuration, then be sure to reflect these changes in system setup.
1 securing tabs (2) 2 drive 3 release tabs (2) 4 plastic hard-drive bracket 6. Connect the power and data cables to the drive. 7. Locate the correct slot for the drive, and slide the drive into the bay until it clicks into place. 1 hard drive 2 slot verification number 8. Replace the floppy drive and optical drive. 9. Connect the data cable to the system board. 10. Check all cables to be certain that they are properly connected and firmly seated. 11.
NOTE: If you are adding a floppy drive, see Installing a Floppy Drive. Removing a Floppy Drive 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Computer Cover). 1 drive release latch (blue) 2 floppy drive NOTE: Since the following steps do not require the complete removal of the CD/DVD drive, it is not necessary to disconnect the cables connecting the CD/DVD drive. 3. Remove the optical drive and carefully set it aside (see Optical Drive).
6. Attach the power and data cables to the floppy drive. 7. Gently slide the floppy drive into place into slot 2. 8. Align the shoulder screws with the screw guides, and slide the drive into the bay until it clicks into place. 1 slot verification number 9. Connect the other end of the data cable to the connector labeled "FLOPPY" on the system board (see System Board Components). 10. Replace the optical drive (see Optical Drive). 11. Replace the computer cover (see Replacing the Computer Cover).
2. Remove the computer cover (see Removing the Computer Cover). 3. Pull up on the drive release latch and slide the drive towards the back of the computer. Then, lift up to remove the drive from the computer. 4. Disconnect the optical drive data cable from the system board connector. 5. Disconnect the power cable and the optical drive data cable from the back of the drive. 6. If you are replacing the optical drive, see Optical Drive. 7.
5. Connect the power and data cables to the drive. 6. Align the shoulder screws with the screw guides, and slide the drive into the bay until it clicks into place. 7. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 9.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
5. Remove the two screws that attach the power supply to the back of the computer chassis. 1 release button 2 power supply 3 screws (2) 4 voltage selection switch (red) 5 AC power connector 6. Press the release button located on the floor of the computer chassis. 7. Remove the optical drive and carefully set it aside (see Optical Drive). 8. Slide the power supply toward the front of the computer by approximately 1 inch. 9. Lift the power supply up and out of the computer. 10.
Installing a Speaker CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1. Follow the procedures in Before You Begin. 2.
5. Replace the computer cover. 6. Turn on power to the computer. Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Removing the Processor and Heat Sink 1.
1 center cover latch 2 processor cover 3 processor 4 socket 5 release lever NOTICE: Be careful not to bend any of the pins when you remove the processor. Bending the pins can permanently damage the processor. 7. Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor. NOTICE: After removing the processor, be careful not to get any thermal grease on the processor pins.
1 processor cover 2 tab 3 processor 4 processor socket 5 center cover latch 6 release lever 7 front alignment-notch 8 socket and processor pin-1 indicator 9 rear alignment-notch NOTICE: To avoid damage, ensure that the processor aligns properly with the socket, and do not use excessive force when you install the processor. 6. Set the processor lightly in the socket and ensure that the processor is positioned correctly. 7.
1 heat sink assembly 3 captive screw housing (2) 2 heat-sink assembly bracket 12. Connect any cables disconnected before removing the heat sink assembly. 13. Replace the computer cover (see Replacing the Computer Cover). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 14. Connect your computer and devices to an electrical outlet, and turn them on. 15.
1 securing screw 2 I/O panel 3 I/O cable connector 4 I/O connector pull-loop Installing the I/O Panel 1. Attach the I/O cable to the I/O panel. 1. Place the I/O panel into the slot. NOTICE: Take care not to damage the cable connectors and the cable routing clips when sliding the I/O panel into the computer. 2. Align and slide the I/O panel clamp in the I/O panel clamp slot. 3. Check the front panel to ensure that the USB and audio jacks are centered on the holes. 4.
2. Remove the computer cover (see Removing the Computer Cover). 3. Remove any add-in cards on the system board (see Cards). 4. Remove the processor and heat sink assembly (see Speakers). 5. Remove the memory modules (see Removing Memory) and document which memory module is removed from each memory socket so that the memory modules can be installed in the same location after the board is replaced. 6. Disconnect all cables from the system board.
8. Connect your computer and devices to an electrical outlet, and turn them on. 9. Verify that the computer works correctly by running the Dell Diagnostics (see Dell Diagnostics). Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1. Ensure that all cables are connected, and fold cables out of the way. 2. Ensure that no tools or extra parts are left inside the computer. 3.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Desktop Computer Specifications Desktop Computer Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start® Help and Support and select the option to view information about your computer.
Audio two connectors for line-in/microphone and line-out; two front-panel connectors for headphones and microphone System board connectors: SATA four 7-pin connectors Floppy drive 34-pin connector Fan 5-pin connector PCI 2.
connectors two card size low profile connector size 120 pins connector data width 32 bits (maximum) PCI Express: without riser-card cage connectors one x16 card size low profile power 25 W (maximum) connector size 164 pins (x16) connector data width (maximum) 16 PCI Express lanes (x16) PCI and PCI Express: with optional, full-height PCI Express riser-card cage, supporting both low-profile and full-height cards PCI connectors two card size one low-profile card and one full-height card c
Width 39.9 cm (15.7 inches) Depth 35.3 cm (13.9 inches) Weight 10.4 kg (23 pounds) Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.
Back to Main Page Securing Your Computer Dell™ OptiPlex™ 330 User's Guide Security Management Software Computer Tracking Software If Your Computer Is Lost or Stolen Security Management Software The security management software provides four features to help you secure your computer: l Log-in management l Pre-boot authentication (using a fingerprint reader, smart card, or password) l Encryption l Private information management Password Types There are several levels of passwords available in the sy
If Your Computer Is Lost or Stolen l Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area.
Back to Main Page Setting Up Your Computer Dell™ OptiPlex™ 330 User's Guide Installing Your Computer in an Enclosure Setting Up a Home and Office Network Connecting to the Internet Transferring Information to a New Computer Setting Up a Printer Connecting Two Monitors Power Protection Devices Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer's performance, possibly causing it to overheat.
Setting Up a Home and Office Network Connecting to a Network Adapter To connect a network cable: NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack. 1. Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 2.
5. Return to the Network Setup Wizard and follow the instructions on the screen. Windows Vista To make changes to your network setup in Microsoft® Windows Vista™: 1. Click the Windows Vista Start button, , and then click Network® Network and Sharing Center. 2. Click Set up a connection or network. 3. Select the type of network connection you want to make and follow the instructions on the screen. 4. When finished, close the Network and Sharing Center.
5. Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6. Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7. Use the setup information provided by your ISP to complete the setup. Windows Vista™ NOTE: Have your ISP information ready.
To prepare a new computer for the file transfer: 1. Open the Files and Settings Transfer Wizard: click Start® All Programs® Accessories® System Tools® Files and Settings Transfer Wizard. 2. When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3. On the Which computer is this? screen, click New Computer® Next. 4. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD® Next. 5.
3. In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 4. On the Files and Settings Transfer Wizard welcome screen, click Next. 5. On the Which computer is this? screen, click Old Computer® Next. 6. On the Select a transfer method screen, click the transfer method you prefer. 7. On the What do you want to transfer? screen, select the items you want to transfer and click Next.
1. Complete the operating system setup if you have not already done so. 2. Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. 1 USB connector on computer 3 USB printer cable 2 USB connector on printer 3. Turn on the printer and then turn on the computer. 4.
3 clips (2) 4 notches 5 parallel printer cable 6 screws (2) 4. Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5. Install the printer driver if necessary. See the documentation that came with your printer for instructions. Connecting Two Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to your computer. It is not included with your computer. 1. Shutdown your system. 2. Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer. 3. Connect the other end of the S-video cable to the S-video input connector on your TV. 4. Connect the VGA or DVI monitor. 5. Restart your system. Changing the Display Settings 1.
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Back to Main Page System Setup Dell™ OptiPlex™ 330 User's Guide Overview Entering System Setup System Setup Screens Overview Use system setup as follows: l To change the system configuration information after you add, change, or remove any hardware in your computer l To set or change a user-selectable option such as the user password l To read the current amount of memory or set the type of hard drive installed Before you use system setup, it is recommended that you write down the system setup scree
System Info Lists the System name, BIOS Version, Service Tag, Express Service Code, (if applicable), and the Asset Tag. None of these fields can be modified. Processor Info Identifies the Processor Type, Processor Clock Speed, Processor Bus Speed, Processor L2 Cache size, and Processor ID. States whether the processor is Hyperthreading and Multiple Core capable and whether it supports 64-bit Technology. None of these fields can be modified.
(Auto default) NOTE: Only available if a PS/2 serial port adapter is installed. Auto, the default setting, automatically configures a connector to a particular designation (COM2 or COM4). Video Primary Video This setting specifies which video controller is primary, Auto or Onboard/PEG. When Auto is selected, the add-in video controller will be used. (Auto default) NOTE: A PCI Express Graphics (PEG) card will override the integrated video controller.
(Off default) l l Everyday turns the computer on every day at the time set in Auto Power Time. Weekdays turns the computer on every day from Monday through Friday at the time set in Auto Power Time. NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector. Auto Power Time Sets time to automatically turn on the computer. Time is kept in the standard 12-hour format (hours:minutes).
l Onboard or USB Floppy Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, or if no floppy disk is in the drive, the computer generates an error message. l Onboard SATA Hard Drive — The computer attempts to boot from the primary serial ATA hard drive. If no operating system is on the drive, the computer generates an error message. l Onboard or USB Optical Drive — The computer attempts to boot from the optical drive.
Back to Main Page Reinstalling Software Dell™ OptiPlex™ 330 User's Guide Drivers Troubleshooting Software and Hardware Problems Restoring Your Operating System Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.
Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. Windows XP: 1. Click Start® My Computer® Properties® Hardware® Device Manager. 2. Right-click the device for which the new driver was installed and click Properties. 3. Click the Drivers tab® Roll Back Driver. Windows Vista: 1. Click the Windows Vista start button 2.
7. When the name of the appropriate driver appears, click the name of the driver® OK® Next. 8. Click Finish and restart your computer. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: Windows XP: 1. Click Start® Help and Support. 2.
Windows Vista: 1. Click Start . 2. In the Start Search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3. Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you can undo the last system restore.
2. Immediately upon seeing the blue bar, press . If you do not press in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3. Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete. 4. When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 5.
5. Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6. Click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7.
Back to Contents Page Dell™ OptiPlex™ 330 User's Guide Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary.
Back to Main Page Troubleshooting Tools Dell™ OptiPlex™ 330 User's Guide Power Lights Beep Codes System Messages Diagnostic Lights Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The power button light (bi-color LED) located on the front of the computer illuminates and blinks or remains solid to indicate different states: l If the power light is off, the computer is either turned off or is not receiving power.
1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure 1-3 Video Memory Test failure 1-3-1 through Memory not being properly identified or used 2-4-4 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure 3-1-4 Slave interrupt mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1 NVRAM power loss 3-3-2 Invalid NVRAM configuration 3-3-4 Video Memory Test fai
No boot device available — The system cannot detect a bootable device or partition. ¡ ¡ ¡ If the floppy drive is your boot device, ensure that the cables are connected and that a bootable floppy disk is in the drive. If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see Entering System Setup).
No memory modules are detected. l l l l Memory modules are detected, but a memory configuration or compatibility error exists. l l l A failure has occurred. l This pattern also displays when you enter system setup and may not indicate a problem (see System Setup). l After POST is complete, all four diagnostic lights turn green briefly before turning off to indicate normal operating condition. Back to Main Page l None.
Back to Main Page Troubleshooting Dell™ OptiPlex™ 330 User's Guide Solving Problems Power Lights Solving Problems Follow these tips when you troubleshoot your computer: l If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. l If a peripheral device does not work, ensure that the device is properly connected. l If an error message appears on the screen, write down the exact message.
See Troubleshooting Software and Hardware Problems. Run the Dell Diagnostics — See Dell Diagnostics. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Adjust the Windows volume control — l l l Click the speaker icon in the lower-right corner of your screen.
Check the telephone line connection Check the telephone jack Connect the modem directly to the telephone wall jack Use a different telephone line — l l l l Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it). Ensure that you hear a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone.
drive letter :\ is not accessible. The device is not ready — The drive cannot read the disk. Insert a disk into the drive and try again. Insert bootable media — Insert a bootable floppy disk, CD, or DVD. Non-system disk error — Remove the floppy disk from the floppy drive and restart your computer. Not enough memory or resources. Close some programs and try again — Close all windows and open the program that you want to use.
See Troubleshooting Software and Hardware Problems. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up Check the diagnostic lights — See Diagnostic Lights. Ensure that the power cable is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.
A solid blue screen appears Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information — l l l l l Ensure that the program is compatible with the operating system installed on your computer.
Windows XP 1. 2. Click Start® Control Panel® Mouse. Adjust the settings as needed. Windows Vista: 1. 2. Click Start ® Control Panel® Hardware and Sound® Mouse. Adjust the settings as needed. Reinstall the mouse driver — See Drivers. Run the Hardware Troubleshooter — Troubleshooting Software and Hardware Problems. Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
l Remove and then reinstall any expansion cards, including graphics cards (see Removing a PCI or PCI Express x16 Card). Eliminate interference — Some possible causes of interference are: l l l Power, keyboard, and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Verify that the scanner is recognized by Microsoft Windows — Windows XP: 1. 2. Click Start® Control Panel® Printers and Other Hardware® Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. Windows Vista: 1. 2. Click Start ® Control Panel® Hardware and Sound® Scanners and Cameras. If the scanner is listed, Windows recognizes the scanner. Reinstall the scanner driver — See the scanner documentation for instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the card, store it in a safe and secure location. For information about your graphics card, go to support.dell.com.
Check the monitor settings — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. If only part of the display is readable Connect an external monitor — 1. Shut down your computer and connect an external monitor to the computer. 2. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
